{"schemaVersion":"jobsearcher.job.v1","id":"fd90611282a2bcde6343461e","url":"https://jobsearcher.com/jobs/fd90611282a2bcde6343461e","canonicalUrl":"https://jobsearcher.com/jobs/fd90611282a2bcde6343461e","title":"Benefits Client Support Representative","description":"Why This Role\nThis is a chance to go deep on one of Netchex's most complex and client-facing product areas. You'll become the team's go-to expert on Netchex Benefits — from ACA and carrier feeds to broker relationships and portal configuration — while getting real reps coaching teammates and shaping how we serve clients. If you're looking for a role where your product knowledge, client instincts, and leadership potential all get used at once, this is it.\n\nSummary of the Role\nWe're looking for a Client Support Representative to join our Benefits team. You'll own the client experience for Netchex Benefits — resolving issues, managing broker relationships, training teammates, and making sure every portal is set up right. This role sits at the intersection of deep product expertise and client partnership, and it's designed to build the skills that open doors to senior and specialist tracks within the organization.\n\nKey Responsibilities\nServe as a primary point of contact for inbound client calls and inquiries related to Netchex Benefits, providing prompt and effective support daily.\nResearch and resolve client issues related to benefits portal configuration, carrier feeds, digitized forms, and ACA processing.\nCollaborate with internal teams to ensure optimal setup of clients' Netchex Benefits portals.\nBuild and maintain strong relationships with clients and brokers, managing broker interactions throughout implementations.\nDeliver in‑person and remote training to team members and clients on Netchex Benefits functionality and Salesforce workflows.\nSupport Benefits Service team members by answering questions, assisting with complex issues, and sharing expertise.\nAccurately use payroll and benefits imports to update and maintain client data.\nStay current on Netchex Benefits module updates, including ACA, carrier feeds, IRS notices, and development releases.\nContribute meaningful input in development meetings to support ongoing platform improvements.\nPerform additional duties as assigned, including some weekend or contribute meaningful input during peak implementation periods.\n\nWhat We're Looking For\nExperience in human resources, employee benefits, or a customer service call center environment.\nDemonstrated ability to work directly with clients and cross‑functional internal teams to resolve issues.\nExperience providing in‑person or remote training for clients or teams.\nProficiency in Microsoft Office Suite.\nExcellent organizational skills, attention to detail, and ability to multi‑task effectively.\nExperience with Salesforce or a similar CRM platform is a plus.\nFamiliarity with ACA compliance and IRS notices related to ACA is a plus.\n\nAbout You\nYou've worked in a Netchex support or service role and you're ready to go deeper — more ownership, more complexity, more impact.\nYou communicate clearly and confidently with clients, brokers, and teammates — even when the situation is complex.\nYou take ownership of problems and follow through until they're resolved.\nYou're organized and calm under pressure, managing multiple clients and priorities without dropping the ball.\nYou're a natural collaborator who makes the team around you better.\nYou're curious about the product and proactive about staying sharp on what's new.\n\nREQUIREMENTS\n\nAbout Netchex\nNetchex is a people-first human capital management (HCM) platform headquartered in Covington, Louisiana. We bring payroll, HR, time tracking, benefits administration, recruiting, onboarding, and compliance together in a single, easy-to-use platform—helping thousands of businesses manage the entire employee lifecycle from hire to retire. Backed by a U.S.-based support team, a 98% customer satisfaction rate, and a commitment to simplicity over complexity, Netchex empowers businesses of all sizes to operate more efficiently and focus on what matters most: their people.\n\nEqual Employment Opportunity Statement\nNetchex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.\n\nNetchex complies with all applicable provisions of the Americans with Disabilities Act (ADA) and applicable state and local laws. We will provide reasonable accommodations to qualified individuals with disabilities in the application and hiring process. If you require an accommodation to complete the application or interview process, please contact our Human Resources department. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.","company":"Netchex","rawCompany":"netchex","city":"Covington","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-05-03T09:56:53.296Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"13-1141.00","title":"Compensation, Benefits, and Job Analysis Specialists","slug":"compensation-benefits-and-job-analysis-specialists"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Benefits Client Support Representative","description":"Why This Role\nThis is a chance to go deep on one of Netchex's most complex and client-facing product areas. You'll become the team's go-to expert on Netchex Benefits — from ACA and carrier feeds to broker relationships and portal configuration — while getting real reps coaching teammates and shaping how we serve clients. If you're looking for a role where your product knowledge, client instincts, and leadership potential all get used at once, this is it.\n\nSummary of the Role\nWe're looking for a Client Support Representative to join our Benefits team. You'll own the client experience for Netchex Benefits — resolving issues, managing broker relationships, training teammates, and making sure every portal is set up right. This role sits at the intersection of deep product expertise and client partnership, and it's designed to build the skills that open doors to senior and specialist tracks within the organization.\n\nKey Responsibilities\nServe as a primary point of contact for inbound client calls and inquiries related to Netchex Benefits, providing prompt and effective support daily.\nResearch and resolve client issues related to benefits portal configuration, carrier feeds, digitized forms, and ACA processing.\nCollaborate with internal teams to ensure optimal setup of clients' Netchex Benefits portals.\nBuild and maintain strong relationships with clients and brokers, managing broker interactions throughout implementations.\nDeliver in‑person and remote training to team members and clients on Netchex Benefits functionality and Salesforce workflows.\nSupport Benefits Service team members by answering questions, assisting with complex issues, and sharing expertise.\nAccurately use payroll and benefits imports to update and maintain client data.\nStay current on Netchex Benefits module updates, including ACA, carrier feeds, IRS notices, and development releases.\nContribute meaningful input in development meetings to support ongoing platform improvements.\nPerform additional duties as assigned, including some weekend or contribute meaningful input during peak implementation periods.\n\nWhat We're Looking For\nExperience in human resources, employee benefits, or a customer service call center environment.\nDemonstrated ability to work directly with clients and cross‑functional internal teams to resolve issues.\nExperience providing in‑person or remote training for clients or teams.\nProficiency in Microsoft Office Suite.\nExcellent organizational skills, attention to detail, and ability to multi‑task effectively.\nExperience with Salesforce or a similar CRM platform is a plus.\nFamiliarity with ACA compliance and IRS notices related to ACA is a plus.\n\nAbout You\nYou've worked in a Netchex support or service role and you're ready to go deeper — more ownership, more complexity, more impact.\nYou communicate clearly and confidently with clients, brokers, and teammates — even when the situation is complex.\nYou take ownership of problems and follow through until they're resolved.\nYou're organized and calm under pressure, managing multiple clients and priorities without dropping the ball.\nYou're a natural collaborator who makes the team around you better.\nYou're curious about the product and proactive about staying sharp on what's new.\n\nREQUIREMENTS\n\nAbout Netchex\nNetchex is a people-first human capital management (HCM) platform headquartered in Covington, Louisiana. We bring payroll, HR, time tracking, benefits administration, recruiting, onboarding, and compliance together in a single, easy-to-use platform—helping thousands of businesses manage the entire employee lifecycle from hire to retire. Backed by a U.S.-based support team, a 98% customer satisfaction rate, and a commitment to simplicity over complexity, Netchex empowers businesses of all sizes to operate more efficiently and focus on what matters most: their people.\n\nEqual Employment Opportunity Statement\nNetchex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.\n\nNetchex complies with all applicable provisions of the Americans with Disabilities Act (ADA) and applicable state and local laws. We will provide reasonable accommodations to qualified individuals with disabilities in the application and hiring process. If you require an accommodation to complete the application or interview process, please contact our Human Resources department. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.","datePosted":"2026-05-03T09:56:53.296Z","dateModified":"2026-05-03T09:56:53.296Z","hiringOrganization":{"@type":"Organization","name":"Netchex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Covington","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fd90611282a2bcde6343461e"},"url":"https://jobsearcher.com/jobs/fd90611282a2bcde6343461e"}}