Client Success Manager

Job TypeFull-timeDescriptionPropio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You’ll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio’s solution.This role is located in our Overland Park, KS office and may require travel up to 20%.ResponsibilitiesServe as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationshipsUnderstand and articulate each client’s needs, objectives, and policies related to effectively position Propio’s services as solutionsEstablish clear project parameters, quality standards, and communication tactics supporting the development of Client Success AdministratorsProvide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-makingIdentify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needsManage cross-functional projects with internal teams to ensure service excellence and operational alignmentLead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the clientMaintain detailed documentation of client communications and service records using CRM platforms such as SalesforceResolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional mannerAct as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessionsPerforms other responsibilities and duties assignedRequirementsQualificationsBachelor’s Degree or equivalent work experience3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of businessDemonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansionStrong communication (both written and verbal) and interpersonal skills with a customer-first mindsetProven ability to analyze data and deliver insights that drive client action and satisfactionProficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferredStrong organizational skills and ability to manage multiple priorities with attention to detailAbility to work both independently and within a team to meet deadlinesA self-starter who thrives in a fast-paced team-oriented environment