{"schemaVersion":"jobsearcher.job.v1","id":"fd7499bd3af94d5aeb3ceaed","url":"https://jobsearcher.com/jobs/fd7499bd3af94d5aeb3ceaed","canonicalUrl":"https://jobsearcher.com/jobs/fd7499bd3af94d5aeb3ceaed","title":"Intermediate Help Desk","description":"Help Desk Specialist (Intermediate)ONSITE in Washington DC NWShift is 8:00am – 4:30pmPer Federal Govt Sector U.S Citizenship or greencard is requiredAbility to pass Federal background check is required for Level 4 Public Trust ClearanceThis role is onsite, 5 days a week Mon-FridayBackgroundThe Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team. The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS. A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed. A successful candidate will interface with internal customers of varying technical ability and other technical support teams within to resolve a wide range of technical issues. The candidate must demonstrate ability to follow standard operating procedures and processes and assist the team in automating processes where possible. The candidate must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy. The candidate may be called upon to provide occasional support over nights and weekends.RequirementsThe candidate shall possess the knowledge and skills set for Intermediate Help Desk Specialist, with the following set of specificKnowledge And ExperienceAt least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.Experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurationsMust have experience managing support efforts using a ticketing system such as ServiceNow or RemedyMust be customer service oriented and self-motivated.Demonstrated analytical and problem-solving skills.Strong interpersonal and communication skills who can work with people at various levels of the organization.Anticipated Period Of PerformanceSTART DATE: ASAPEND DATE: December 31, 2024Note: Possibility of extension.Period Of PerformanceOn-site daily in Washington, DC.Citizen StatusUS citizen and Green card holders are acceptable.","company":"Alta It Services","rawCompany":"alta it services","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T16:06:48.349Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Intermediate Help Desk","description":"Help Desk Specialist (Intermediate)ONSITE in Washington DC NWShift is 8:00am – 4:30pmPer Federal Govt Sector U.S Citizenship or greencard is requiredAbility to pass Federal background check is required for Level 4 Public Trust ClearanceThis role is onsite, 5 days a week Mon-FridayBackgroundThe Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team. The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS. A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed. A successful candidate will interface with internal customers of varying technical ability and other technical support teams within to resolve a wide range of technical issues. The candidate must demonstrate ability to follow standard operating procedures and processes and assist the team in automating processes where possible. The candidate must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy. The candidate may be called upon to provide occasional support over nights and weekends.RequirementsThe candidate shall possess the knowledge and skills set for Intermediate Help Desk Specialist, with the following set of specificKnowledge And ExperienceAt least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.Experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurationsMust have experience managing support efforts using a ticketing system such as ServiceNow or RemedyMust be customer service oriented and self-motivated.Demonstrated analytical and problem-solving skills.Strong interpersonal and communication skills who can work with people at various levels of the organization.Anticipated Period Of PerformanceSTART DATE: ASAPEND DATE: December 31, 2024Note: Possibility of extension.Period Of PerformanceOn-site daily in Washington, DC.Citizen StatusUS citizen and Green card holders are acceptable.","datePosted":"2026-04-12T16:06:48.349Z","dateModified":"2026-04-12T16:06:48.349Z","hiringOrganization":{"@type":"Organization","name":"Alta It Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fd7499bd3af94d5aeb3ceaed"},"url":"https://jobsearcher.com/jobs/fd7499bd3af94d5aeb3ceaed"}}