ServiceNow Process Owner
Job Title: ServiceNow Process OwnerLocation: mandatory 5 days work from client s office in Lebanon, IN)Duration: 6 MonthsExp- 7-10 YearsJob Description:-Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.Design and configure Incident, Problem, Knowledge, and Change Management workflows.Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.Deploy automated access request forms and role-based permission workflows.Build analytics dashboards, KPI tracking, and SLA compliance reporting.Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.Develop and deliver user training and change management communications.Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.Provide support defining the CSV/Validation scope for the ServiceNow platform. Mandatory Skills: Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated (GxP/GMP) environment.Deep knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.Experience designing CMDB architecture and CI relationship models for industrial/manufacturing automation systems.Proficiency in ServiceNow configuration, workflow design, and integration architecture.Experience with 21 CFR Part 11 compliance, electronic records, and audit trail requirements Desired Skills: Experience with automation/control systems such as DeltaV, PI Historian, Rockwell (FactoryTalk), or similar platforms.Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI. At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at Benefits:Free Healthcare InsuranceVision and Dental Insurance401(k) Retirement PlanFree Life InsuranceSick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like:CertificationsMentorship ProgramReferralsFamily and Wellness benefitsContinuous Growth and Career Development