Customer Service Telebanker, Part Time

Part Time Customer Service Telebanker  Oklahoma City, OK  BancFirst Tower, Downtown Oklahoma City 100 N. Broadway Avenue, Oklahoma City, OK  73102 Part Time:  M-F, Weekend Hours Vary ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Interacts with customers by phone as a Customer Service Representative  Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers  Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation  Provides accurate account maintenance  Provides extraordinary customer service  Practices security procedures and protects customer confidentiality and privacy  Perform other duties and special projects as requested  Regular and consistent attendance and punctuality is an essential function of this position Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    REQUIREMENTS  Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.  Outstanding listening and communication skills, both written and verbal  Willing to handle customer questions and concerns with efficiency and diplomacy  Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications  Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking  Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines  Detail oriented and able to manage multiple tasks  Strong attention to detail with high concern for data accuracy  Developed critical thinking and decision making skills  Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.    PREFERRED SKILLS AND QUALIFICATIONS  Bilingual (Spanish) a plus    PHYSICAL REQUIREMENTS  Constant use of computer screens  Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear  Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching  Ability to sit and/or stand for long periods of time during the workday  Long periods of typing and repetitive motion  Ability to lift and/or move and carry 10 pounds    Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer.   Diversity…Our differences enhance business performance.