{"schemaVersion":"jobsearcher.job.v1","id":"fd42dfc5fa7c2e5e677f1aef","url":"https://jobsearcher.com/jobs/fd42dfc5fa7c2e5e677f1aef","canonicalUrl":"https://jobsearcher.com/jobs/fd42dfc5fa7c2e5e677f1aef","title":"Associate Analyst, Operations Support","description":"BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.\n\nJob Description\nAssociate Analyst, Operations Support\n\n$19\n\n1 Year\n\nQualifications\n\nAssociate or Bachelor’s Degree\n\nMinimum 3-5 years related experience in a corporate business administration role.\n\nDemonstrate working knowledge of business unit sales organizations and field sales operating practices.\n\nProficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy.\n\nSalesforce.com experience advantageous.\n\nExcellent attention-to-details.\n\nAbility to perform in-depth research independently.\n\nProven strong customer service, interpersonal, communication and problem‑solving skills.\n\nAbility to understand, and interpret contract documents, T’s & C’s, procedures, or regulations.\n\nAbility to draft business correspondence and procedural documents.\n\nAbility to effectively present information and respond to contract‑related questions from customers and other internal departments.\n\nAbility to work independently and with others to support strong team development.\n\nBe able to work effectively in an extremely fast‑paced and high volume transactions environment.\n\nStrong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution.\n\nWillingness and ability to accept and take on additional projects and responsibilities as requested.\n\nAbility to handle confidential material and information in an ethical and professional manner.\n\nHealthcare or medical device industry experience advantageous.\n\nPrior vendor credentialing experience a big plus.\n\nResponsibilities\nReporting directly to the Manager, Operations Support, this position assists in the day‑to‑day on/offboarding, vendor credentialing, eClass and eTime support of the Field Sales and Service organization across US Region’s Business. This role will be a key player involved with the transformation and harmonization of the on/offboarding, vendor credentialing, eClass and eTime program for the new combined company. The primary goal of this position is to increase field rep productivity, maximize new hire experience, ensure operational efficiencies, manage credentialing program compliance, eTime timesheet accuracy, as well as system and process integrity. This position partners closely with others, including Sales and Service Team Leaders, Cross‑functional Business Partners, HR, IT, Contracts, Legal and 3rd party suppliers to administer the policies, procedures and operations of the on/offboarding, vendor credentialing, eClass and eTime program. This position is a challenging and critical/highly visible role, works with all levels of associates and management. The right fit will be someone who has the creativity to solve problems, thrive independently, and be a people‑person, organized and have exceptional communication skills. We're looking for an engaged and customer‑focused professional with strong computer & analytical skills, as well as superb time management and prioritization abilities. The best candidate for this position is a self‑starting, organized, personable, multi-tasker that can handle a high stress environment and prioritize their tasks in order to be successful in both roles. This person will also have the ability to identify opportunities for cost savings/avoidance, process improvements, evaluate relevant options and execute appropriate solutions. He/she will operate with minimal direction, a sense of urgency, and strong accountability for his/her results. He/she will need to be able to demonstrate assertiveness in ensuring the program integrity is being upheld when challenged.\n\nEssential Responsibilities\nVendor Credentialing\n\nResponsible for administering, promoting and supporting vendor credentialing best practices and processes for our field based associates, which include solid understanding, interpretation and enforcement of vendor credentialing process.\n\nHandle day‑to‑day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document uploads, resolution of account discrepancies and access issues with credentialing agencies and hospital customers.\n\nProvide pre and post annual sales meeting “shot bar” event credentialing support as required.\n\nAssist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer.\n\nCommunicate and interact with field based associates on process and collect any necessary documents.\n\nMaintain and organize all individual personnel credentialing files and databases needed for credentialing process.\n\nMaintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines.\n\nServe as liaison between the Operations Support, field staff, Legal / Contracts to provide input on terms and conditions that are applicable to our credentialing program.\n\nAssist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters.\n\nSupport the maintenance & enhancement of process documentation and training materials.\n\nAdminister routine credentialing related background / healthcare sanction check efforts.\n\nOn/offboarding\n\nProvide support to on/offboarding process for new sales hires, transfers, and terminations across various BU’s.\n\nTasks include but not limited to working with HR, hiring manager and candidates to collect key personnel data, updating databases, submitting IT tickets, ordering mobile devices, setting up AD Security Groups, distribution groups, Qlikview, Salesforce, RSS, GINA account, SAP, inventory account, editing distribution list membership, assign role based training in LMS, facilitate CONCUR account application, verify SAP org structure, provisioning various business system access, communicating and facilitating key onboarding information with new hires or transfers, coordinating company asset retrieval upon termination, etc.\n\nServe as primary contact for all on/off/crossboarding activities and inquiries.\n\nWork with IT / HR to resolve new hire data and system access issues, and take appropriate steps to elevate as necessary.\n\nSupport training for new hires in areas of responsibilities.\n\neClass Admin\n\nResponsible for E‑Class Quality system administration and program/objective configuration.\n\nE‑Class system issue investigation and resolution.\n\nConfigures and maintains functional training Job Functions for GCS / Sales.\n\nWorking closely with GCS Subject Matter Expert of each of the functional group to assist them in ensuring their respective training items are maintained properly and items in each “role” appropriate.\n\nReviews Quality System document releases for GCS ownership with SME input.\n\nActs as liaison between Quality department, Learning Services and GCS on all E‑Class training issues.\n\nResponsible for working with all levels of the functional organizations to sustain GCS Job Functions and support the Quality Management System to maintain regulatory compliance.\n\nCreates new GCS / Sales Job Functions and assigns to appropriate groups with SME input.\n\nResponsible for assigning/maintaining training program and objectives for all GCS associates.\n\nRun various reports to support GCS training compliance.\n\neTime\n\nAssume role as primary contact for all Global Customer Service eTime inquiries.\n\nAdminister eTime (ADP) timekeeping system for Global Customer Service hourly associates.\n\nResponsible for accurate and timely payroll submission for each pay period.\n\nPerform bi‑weekly pay period close checklist and procedures.\n\nPerform and manage all historical edits within eTime.\n\nUpdate eTime queries based on organizational structure change for reporting purposes.\n\nPartner with IT, Payroll and ADP to resolve all SAP / eTime interface time punch errors & issues.\n\nProvide eTime training to new hires and managers.\n\nTravel Requirements\nWhile this position in general does not require travel, during the initial training period, you will be required to travel to an out‑of‑state office location for up to 6 weeks. You might also be required to travel to the annual national sales meeting location for meeting support.\n\n#J-18808-Ljbffr","company":"BCforward","rawCompany":"bcforward","city":"San Antonio","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-09T03:24:55.348Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Analyst, Operations Support","description":"BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.\n\nJob Description\nAssociate Analyst, Operations Support\n\n$19\n\n1 Year\n\nQualifications\n\nAssociate or Bachelor’s Degree\n\nMinimum 3-5 years related experience in a corporate business administration role.\n\nDemonstrate working knowledge of business unit sales organizations and field sales operating practices.\n\nProficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy.\n\nSalesforce.com experience advantageous.\n\nExcellent attention-to-details.\n\nAbility to perform in-depth research independently.\n\nProven strong customer service, interpersonal, communication and problem‑solving skills.\n\nAbility to understand, and interpret contract documents, T’s & C’s, procedures, or regulations.\n\nAbility to draft business correspondence and procedural documents.\n\nAbility to effectively present information and respond to contract‑related questions from customers and other internal departments.\n\nAbility to work independently and with others to support strong team development.\n\nBe able to work effectively in an extremely fast‑paced and high volume transactions environment.\n\nStrong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution.\n\nWillingness and ability to accept and take on additional projects and responsibilities as requested.\n\nAbility to handle confidential material and information in an ethical and professional manner.\n\nHealthcare or medical device industry experience advantageous.\n\nPrior vendor credentialing experience a big plus.\n\nResponsibilities\nReporting directly to the Manager, Operations Support, this position assists in the day‑to‑day on/offboarding, vendor credentialing, eClass and eTime support of the Field Sales and Service organization across US Region’s Business. This role will be a key player involved with the transformation and harmonization of the on/offboarding, vendor credentialing, eClass and eTime program for the new combined company. The primary goal of this position is to increase field rep productivity, maximize new hire experience, ensure operational efficiencies, manage credentialing program compliance, eTime timesheet accuracy, as well as system and process integrity. This position partners closely with others, including Sales and Service Team Leaders, Cross‑functional Business Partners, HR, IT, Contracts, Legal and 3rd party suppliers to administer the policies, procedures and operations of the on/offboarding, vendor credentialing, eClass and eTime program. This position is a challenging and critical/highly visible role, works with all levels of associates and management. The right fit will be someone who has the creativity to solve problems, thrive independently, and be a people‑person, organized and have exceptional communication skills. We're looking for an engaged and customer‑focused professional with strong computer & analytical skills, as well as superb time management and prioritization abilities. The best candidate for this position is a self‑starting, organized, personable, multi-tasker that can handle a high stress environment and prioritize their tasks in order to be successful in both roles. This person will also have the ability to identify opportunities for cost savings/avoidance, process improvements, evaluate relevant options and execute appropriate solutions. He/she will operate with minimal direction, a sense of urgency, and strong accountability for his/her results. He/she will need to be able to demonstrate assertiveness in ensuring the program integrity is being upheld when challenged.\n\nEssential Responsibilities\nVendor Credentialing\n\nResponsible for administering, promoting and supporting vendor credentialing best practices and processes for our field based associates, which include solid understanding, interpretation and enforcement of vendor credentialing process.\n\nHandle day‑to‑day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document uploads, resolution of account discrepancies and access issues with credentialing agencies and hospital customers.\n\nProvide pre and post annual sales meeting “shot bar” event credentialing support as required.\n\nAssist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer.\n\nCommunicate and interact with field based associates on process and collect any necessary documents.\n\nMaintain and organize all individual personnel credentialing files and databases needed for credentialing process.\n\nMaintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines.\n\nServe as liaison between the Operations Support, field staff, Legal / Contracts to provide input on terms and conditions that are applicable to our credentialing program.\n\nAssist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters.\n\nSupport the maintenance & enhancement of process documentation and training materials.\n\nAdminister routine credentialing related background / healthcare sanction check efforts.\n\nOn/offboarding\n\nProvide support to on/offboarding process for new sales hires, transfers, and terminations across various BU’s.\n\nTasks include but not limited to working with HR, hiring manager and candidates to collect key personnel data, updating databases, submitting IT tickets, ordering mobile devices, setting up AD Security Groups, distribution groups, Qlikview, Salesforce, RSS, GINA account, SAP, inventory account, editing distribution list membership, assign role based training in LMS, facilitate CONCUR account application, verify SAP org structure, provisioning various business system access, communicating and facilitating key onboarding information with new hires or transfers, coordinating company asset retrieval upon termination, etc.\n\nServe as primary contact for all on/off/crossboarding activities and inquiries.\n\nWork with IT / HR to resolve new hire data and system access issues, and take appropriate steps to elevate as necessary.\n\nSupport training for new hires in areas of responsibilities.\n\neClass Admin\n\nResponsible for E‑Class Quality system administration and program/objective configuration.\n\nE‑Class system issue investigation and resolution.\n\nConfigures and maintains functional training Job Functions for GCS / Sales.\n\nWorking closely with GCS Subject Matter Expert of each of the functional group to assist them in ensuring their respective training items are maintained properly and items in each “role” appropriate.\n\nReviews Quality System document releases for GCS ownership with SME input.\n\nActs as liaison between Quality department, Learning Services and GCS on all E‑Class training issues.\n\nResponsible for working with all levels of the functional organizations to sustain GCS Job Functions and support the Quality Management System to maintain regulatory compliance.\n\nCreates new GCS / Sales Job Functions and assigns to appropriate groups with SME input.\n\nResponsible for assigning/maintaining training program and objectives for all GCS associates.\n\nRun various reports to support GCS training compliance.\n\neTime\n\nAssume role as primary contact for all Global Customer Service eTime inquiries.\n\nAdminister eTime (ADP) timekeeping system for Global Customer Service hourly associates.\n\nResponsible for accurate and timely payroll submission for each pay period.\n\nPerform bi‑weekly pay period close checklist and procedures.\n\nPerform and manage all historical edits within eTime.\n\nUpdate eTime queries based on organizational structure change for reporting purposes.\n\nPartner with IT, Payroll and ADP to resolve all SAP / eTime interface time punch errors & issues.\n\nProvide eTime training to new hires and managers.\n\nTravel Requirements\nWhile this position in general does not require travel, during the initial training period, you will be required to travel to an out‑of‑state office location for up to 6 weeks. You might also be required to travel to the annual national sales meeting location for meeting support.\n\n#J-18808-Ljbffr","datePosted":"2026-09-09T03:24:55.348Z","dateModified":"2026-09-09T03:24:55.348Z","hiringOrganization":{"@type":"Organization","name":"BCforward","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Antonio","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fd42dfc5fa7c2e5e677f1aef"},"url":"https://jobsearcher.com/jobs/fd42dfc5fa7c2e5e677f1aef"}}