{"schemaVersion":"jobsearcher.job.v1","id":"fd3cc4f6205f55b4040e9a30","url":"https://jobsearcher.com/jobs/fd3cc4f6205f55b4040e9a30","canonicalUrl":"https://jobsearcher.com/jobs/fd3cc4f6205f55b4040e9a30","title":"Implementation Support Analyst","description":"Why Canopy USA?\r\nHSCP Service Company, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.\r\nWho you'll work for:\r\nHSCP Service Company, LLC\r\nOur Culture\r\nHere at HSCP Service Company, LLC we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!\r\nAbout The Role\r\nThe Implementation Support Analyst provides onsite implementation support and user enablement for internal retail and wholesale technology platforms. This role travels to company locations across the North East US to ensure successful software adoption by production and retail teams through hands-on training, documentation, troubleshooting, and process optimization. Expect 50% travel.\r\nHow You'll Make a Difference\r\nImplementation & User Support\r\nProvide onsite support to retail and production locations during software rollouts and system implementations\r\nTrain internal teams on POS and B2B platform functionality and best practices\r\nTroubleshoot system usage issues and coordinate with technical teams for resolution\r\nSupport locations through system upgrades, migrations, and configuration changes\r\nConduct system adoption audits and assess user capability gaps\r\nServe as primary point of contact for field teams during implementation phases\r\nDocumentation & Training Materials\r\nDevelop training materials, quick reference guides, and job aids tailored to different user roles\r\nCreate and maintain SOPs for system workflows and business processes\r\nDocument location-specific processes and best practices\r\nBuild and maintain internal knowledge base for self-service support\r\nUpdate documentation to reflect system changes and process improvements\r\nReporting & Analytics Support\r\nAssist field teams with generating and interpreting operational reports\r\nCreate standard report templates for common business needs\r\nBuild basic dashboards for location performance, inventory, sales, and compliance tracking\r\nSupport data validation and reconciliation activities\r\nValidate data accuracy in ERP integrations\r\nProcess Improvement\r\nIdentify system usage gaps and inefficiencies based on field observations\r\nRecommend solutions to improve software adoption and workflow efficiency\r\nDocument automation opportunities and process improvement initiatives\r\nSupport pilot programs and vendor evaluations for new tools\r\nFacilitate feedback loops between field teams and systems leadership\r\nCross-Functional Collaboration\r\nAct as liaison between field operations and technical/BI teams\r\nPartner with BI Developer on data models, reports, and testing\r\nCoordinate onboarding and system access management\r\nCommunicate system updates and changes to field stakeholders\r\nSkills To Be Successful\r\nMinimum Education & Experience:\r\nBachelor's degree\r\n2–4 years of experience in systems support, business analysis, or implementation roles\r\nMinimum Knowledge, Skills & Abilities\r\nExperience supporting non-technical end users and delivering training\r\nExperience with cannabis software - Preferred\r\nAbility to translate technical concepts into user-friendly language\r\nExcellent interpersonal, communication, and presentation skills\r\nComfort working independently in field environments\r\nWillingness to travel 50% (primarily North East US)\r\nPerks & Benefits\r\nFull suite of medical, dental, and vision insurance\r\nPaid parental leave\r\n401(k)\r\nPaid Time Off\r\nShort Term and Long-Term Disability\r\nEmployee Assistance Program\r\nEmployee life insurance and supplemental life\r\nSpouse and child life and AD&D\r\nPet insurance\r\nFSA and HSA available\r\nSchedule\r\nThis position regularly works normal business hours, Monday – Friday, 40 hours per week. Please confirm with the supervisor regarding the expected working schedule.\r\nWork Environment And Physical Demands\r\nManufacturing environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment.\r\nE-Verify Participation Notice\r\nThis Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from your Form I-9 Employment Eligibility Verification to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.\r\nCode Of Conduct\r\nAll employees are expected to represent the values and maintain the standards contained in the Code of Conduct. HSCP Service Company, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in HSCP Service Company, LLC. If you need assistance with completing an online application due to a disability, please send a request to [insert email address]. Please be sure to include \"Accommodation Request\" in the subject line.\r\nJ-18808-Ljbffr","company":"Canopy","rawCompany":"canopy","city":"Egg Harbor Twp","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-04-22T04:51:27.217Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Support Analyst","description":"Why Canopy USA?\r\nHSCP Service Company, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.\r\nWho you'll work for:\r\nHSCP Service Company, LLC\r\nOur Culture\r\nHere at HSCP Service Company, LLC we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!\r\nAbout The Role\r\nThe Implementation Support Analyst provides onsite implementation support and user enablement for internal retail and wholesale technology platforms. This role travels to company locations across the North East US to ensure successful software adoption by production and retail teams through hands-on training, documentation, troubleshooting, and process optimization. Expect 50% travel.\r\nHow You'll Make a Difference\r\nImplementation & User Support\r\nProvide onsite support to retail and production locations during software rollouts and system implementations\r\nTrain internal teams on POS and B2B platform functionality and best practices\r\nTroubleshoot system usage issues and coordinate with technical teams for resolution\r\nSupport locations through system upgrades, migrations, and configuration changes\r\nConduct system adoption audits and assess user capability gaps\r\nServe as primary point of contact for field teams during implementation phases\r\nDocumentation & Training Materials\r\nDevelop training materials, quick reference guides, and job aids tailored to different user roles\r\nCreate and maintain SOPs for system workflows and business processes\r\nDocument location-specific processes and best practices\r\nBuild and maintain internal knowledge base for self-service support\r\nUpdate documentation to reflect system changes and process improvements\r\nReporting & Analytics Support\r\nAssist field teams with generating and interpreting operational reports\r\nCreate standard report templates for common business needs\r\nBuild basic dashboards for location performance, inventory, sales, and compliance tracking\r\nSupport data validation and reconciliation activities\r\nValidate data accuracy in ERP integrations\r\nProcess Improvement\r\nIdentify system usage gaps and inefficiencies based on field observations\r\nRecommend solutions to improve software adoption and workflow efficiency\r\nDocument automation opportunities and process improvement initiatives\r\nSupport pilot programs and vendor evaluations for new tools\r\nFacilitate feedback loops between field teams and systems leadership\r\nCross-Functional Collaboration\r\nAct as liaison between field operations and technical/BI teams\r\nPartner with BI Developer on data models, reports, and testing\r\nCoordinate onboarding and system access management\r\nCommunicate system updates and changes to field stakeholders\r\nSkills To Be Successful\r\nMinimum Education & Experience:\r\nBachelor's degree\r\n2–4 years of experience in systems support, business analysis, or implementation roles\r\nMinimum Knowledge, Skills & Abilities\r\nExperience supporting non-technical end users and delivering training\r\nExperience with cannabis software - Preferred\r\nAbility to translate technical concepts into user-friendly language\r\nExcellent interpersonal, communication, and presentation skills\r\nComfort working independently in field environments\r\nWillingness to travel 50% (primarily North East US)\r\nPerks & Benefits\r\nFull suite of medical, dental, and vision insurance\r\nPaid parental leave\r\n401(k)\r\nPaid Time Off\r\nShort Term and Long-Term Disability\r\nEmployee Assistance Program\r\nEmployee life insurance and supplemental life\r\nSpouse and child life and AD&D\r\nPet insurance\r\nFSA and HSA available\r\nSchedule\r\nThis position regularly works normal business hours, Monday – Friday, 40 hours per week. Please confirm with the supervisor regarding the expected working schedule.\r\nWork Environment And Physical Demands\r\nManufacturing environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment.\r\nE-Verify Participation Notice\r\nThis Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from your Form I-9 Employment Eligibility Verification to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.\r\nCode Of Conduct\r\nAll employees are expected to represent the values and maintain the standards contained in the Code of Conduct. HSCP Service Company, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in HSCP Service Company, LLC. If you need assistance with completing an online application due to a disability, please send a request to [insert email address]. Please be sure to include \"Accommodation Request\" in the subject line.\r\nJ-18808-Ljbffr","datePosted":"2026-04-22T04:51:27.217Z","dateModified":"2026-04-22T04:51:27.217Z","hiringOrganization":{"@type":"Organization","name":"Canopy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Egg Harbor Twp","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fd3cc4f6205f55b4040e9a30"},"url":"https://jobsearcher.com/jobs/fd3cc4f6205f55b4040e9a30"}}