Collections Supervisor

DescriptionThe City of Oxnard’s Public Works Department, Environmental Resources Division, is seeking a highly organized and motivated Collections Supervisor to oversee daily commercial solid waste, recycling, and organics collection operations, while also providing operational support.The ideal candidate will possess strong operational leadership, communication, organizational, and problem solving skills, along with the ability to effectively supervise personnel, coordinate field activities, resolve operational issues, and ensure timely completion of administrative and operational responsibilities.This position requires a hands-on supervisor who demonstrates accountability, initiative, professionalism, strong follow-through, and effective communication in a fast-paced operational environment.What You’ll DoPlan, coordinate, prioritize, schedule, assign, and monitor daily commercial solid waste, recycling, and organics collection routes, while providing operational support. Supervise, train, coach, evaluate, and support assigned staff, including monitoring work quality, productivity, attendance, safety practices, customer service, communication, and adherence to City and Division expectations.Ensure the safe and efficient operation of City vehicles, equipment, tools, containers, and collection systems by assigned staff; monitor and support compliance with applicable local, state, and federal laws, regulations, safety requirements, policies, procedures, and operational standards related to solid waste, recycling, organics, vehicle operations, and workplace safety. Coordinate training, corrective action, and operational follow-through as needed.Monitor route completion, workload distribution, missed collections, contamination issues, service levels, overtime, vehicle availability, equipment issues, and customer complaints, and recommend or implement operational adjustments as appropriate.Respond to and resolve escalated customer complaints, service inquiries, operational issues, field concerns, and special service needs in a professional and timely manner.Conduct field inspections, route audits, safety observations, service checks, and quality control reviews to ensure work is completed safely, accurately, and efficiently.Investigate and document vehicle incidents, service disruptions, employee concerns, safety issues, customer complaints, and other operational matters, and prepare appropriate reports or recommendations.Maintain, review, and complete operational records and documentation, including work orders, route records, payroll review, inspection records, safety documentation, customer follow up, and other required reports. Utilize route management software, GPS systems, camera systems, Microsoft Office, Google applications, and related technologies to support efficient operations, operational oversight, documentation, communication, route management, and service delivery. Serve as a technical resource for assigned staff regarding collection procedures, safe driving practices, vehicle and equipment use, route standards, customer service expectations, and Division procedures.Coordinate with management, other supervisors, drivers, customer service staff, fleet, contractors, vendors, and other City departments to support service continuity and operational needs.Assist with the development and implementation of operating procedures, training efforts, safety initiatives, route improvements, service standards, and continuous improvement efforts.Payroll/Classification Title: Maintenance Crew SupervisorSupervision Exercised/Supervision ReceivedIncumbents supervise paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.Distinguishing CharacteristicsThis classification is distinguished from the Maintenance Specialist, Senior in that it provides direct supervision of assigned crews, staff and/or first-level supervisors.WORK SCHEDULE: May vary based on operational needs, service demands, staffing levels, emergencies, special events, and departmental assignments. This position primarily supports field operations that may begin during early morning hours and will regularly require Saturday work as part of the normal operational schedule. This position may also be required to work evenings, holidays, and additional hours as necessary. Work is performed in both office and field environments. The City does not offer hybrid or remote work.Essential Functions(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures; ensures adherence with safety policies and procedures and applicable codes and regulations.Plans, oversees and reviews maintenance and operations work of assigned crews in facilities maintenance, streets maintenance, fleet services, construction project management, traffic signals, refuse/recycling/green waste collection and/or parks maintenance areas; provides support by performing advanced-level maintenance and operations work; performs inspections to review safety, work quality and scheduling.Serves as a technical resource and assists in the training and development of staff on equipment, safety and operational practices and procedures; responds to inquiries and addresses service concerns and issues.Maintains and oversees inventory of materials, tools and supplies; researches product and expense information; initiates replacement of required inventory; prepares, reviews and maintains reports, schedules, work orders, records and documentation related to assigned operational area.Prepares and submits budget recommendations and monitors expenditures; may identify required capital improvements and work to secure funding; may administer contracts.Performs other duties of a similar nature and level as assigned.Minimum QualificationsThe following are the minimum qualifications necessary for entry into the classification:EducationHigh School Diploma or GEDExperienceFive (5) years of leadership experience related to solid waste operationsLicense/CertificationValid California Class B Driver’s License with a satisfactory driving recordSWANA Managing MSW Collection Systems certification is desirable. The ability to obtain the SWANA Collection Systems certification within six (6) months of appointment is requiredOther RequirementsMust be able to effectively communicate in English, both orally and in writing General InformationApplication ProcessSubmit NEOGOV/Government Jobs on-line application.Complete and submit responses to the supplemental questions, if required.Upload resume, cover letter, proof of degree (transcript), or other requested documents.Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.The list of qualified candidates established from this recruitment is to fill this position only. There is currently one (1) full-time vacancy within the Public Works Department, Environmental Resources Division.Selected candidate(s) must pass a thorough background investigation.UNION MEMBERSHIP: Positions in this classification are represented by the Oxnard Mid Manager's Association (OMMA).NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.This position requires a 12 month probationary period.Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.If a candidate accepts a conditional job offer with the City of Oxnard, any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered.This position is not governed by the overtime provisions of the federal Fair Labor Standards Act and is not eligible for overtime pay.EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verifyIf you have any questions regarding this recruitment, please contact Annette Adams at annette.adams@oxnard.org.NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.Retirement ContributionsNew members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.Safety Designated Positions: New members (as defined by PEPRA), 2.7% @ 57; “Classic” members 3% @ 50. The employee will be required to pay a portion of their annual earnings toward their retirement depending on their relevant MOU. The City of Oxnard does not participate in social security.Vacation/Annual Accrual RatesLeave accrual rates vary between 6.24 – 11.78 hours per pay period based on years of service.Administrative LeaveManagement employees are not compensated for overtime worked. However, the department director may authorize up to 40 hours of administrative leave in one year.Deferred CompensationThe City contributes 1% of employee salary to a 401(a) plan of its choosing.Retirement Health SavingsThe City contributes 1% to a retirement health savings account.Bilingual Pay: A regular full time employee may receive bilingual pay at the rate of $50.00-$100.00 bi-weekly depending on the Level the employee is required to provide bilingual services as determined by the City Manager or designee.Health And DentalEmployees can choose from a variety of medical plans provided by the City. The City's contribution to medical coverage is outlined below:Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two. Level Two - For employees hired on or after January 1, 2023, the City will contribute $2,054 per month towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will provide $66.80 per month towards dental insurance.HolidaysThe City observes 12 holidays per yearLife InsuranceCity employees receive Basic Life Coverage ($7,500) + 1 times annual salary 100% paid by the City. Employees also have the option to purchase additional insurance.Tuition ReimbursementFull-time employees are eligible for 100% reimbursement for work-related coursework up to a maximum of $5,000 per fiscal year.01Do you possess a high school diploma or GED?YesNo02Do you possess five (5) years of leadership experience related to solid waste operations?YesNo03Do you possess a valid CA Class C Driver's License?YesNo04Do you have any relatives that work for the City of Oxnard's Environmental Resources Division?YesNo Required Question