{"schemaVersion":"jobsearcher.job.v1","id":"fd102deabd208b6afe0d2148","url":"https://jobsearcher.com/jobs/fd102deabd208b6afe0d2148","canonicalUrl":"https://jobsearcher.com/jobs/fd102deabd208b6afe0d2148","title":"Software Development Manager, Platform & Support","description":"Precisely\r\nPrecisely is proud to be an Equal Opportunity andAffirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans' status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.\r\nPosition Title: Software Development Manager, Platform &Support\r\nApplication and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.\r\nPrecisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2,500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a \"work from anywhere\" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!\r\nOverview\r\nAs a Sr. Manager, Software Development, you will lead a global development team, manage critical customer escalations, and resolve complex technical issues. You'll coordinate between customers, support, engineering, product management and leadership providing prioritized short-term and long-term solutions including driving root-cause analysis and continuous team process improvement.\r\nWhat you will do\r\nLead and mentor a global L3 Engineering team handling critical customer escalations and resolving technical issues.\r\nSolid team management/leadership experience for at least 10-15 people including hiring and performance reviews.\r\nOversee the full development escalation lifecycle from intake, triage, action planning, resolution, closure and ultimately product deliverables.\r\nServe as the primary escalation liaison across customer, support, engineering, product management and C-Suite leadership teams to negotiate final resolutions safeguarding revenue from license renewals and new deployments.\r\nDrive root-cause analysis (RCA) and lessons-learned cycles, championing continuous improvement.\r\nDevelop and deliver support KPIs, dashboards, incident reports, and escalated to weekly operational reviews.\r\nEngage proactively with customers to gather feedback and build trust during high-pressure escalations.\r\nCollaborate with product and engineering teams to triage defects, deliver timely bug fixes, and champion product changes to reduce customer issues and increase customer satisfaction.\r\nHands-on enterprise software application product experience in past with Java stack, understanding build, deploy and CI/CD process. Strong enough to technically challenge team members and customers.\r\nWhat we are looking for\r\n10+ years in enterprise technical operations, especially with IBM Sterling B2Bi or equivalent platforms.\r\nProven experience managing customer escalations and leading Engineering teams.\r\nDemonstrated expertise in incident management, ITIL frameworks, RCA, SLA enforcement, and escalation governance.\r\nExceptional stakeholder management and communication skills under pressure (Both internal and external. C-Suite level preferred.).\r\nSkilled at juggling team and release priorities based on customer competing priorities.\r\nDeep and detailed knowledge of enterprise software deployment, configuration, and management.\r\nSolid understanding of database management, operating systems, networking, system integration, and performance tuning.\r\nFundamental Java, Cloud Technologies, Kubernetes knowledge.\r\nPreferred Requirements\r\nHands-on familiarity with on-prem IBM B2Bi infrastructure (AS2, SFTP, FTP, encryption, EDI protocols).\r\nExperience with support tooling (Salesforce, KCS, ticketing systems) and operational reporting dashboards.\r\nExposure to hybrid or cloud migration strategies as part of evolving support models.\r\nExtensive agile software development experience.\r\nSRE mindset: setting and managing SLIs/SLOs, implementing self-healing systems (auto-scaling, failover), and enhancing reliability and availability.\r\nRemote: This is a remote position anywhere in the US.\r\nThe personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see Precisely Candidate Privacy Notice.\r\nJ-18808-Ljbffr","company":"Precisely","rawCompany":"precisely","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:58:17.822Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Development Manager, Platform & Support","description":"Precisely\r\nPrecisely is proud to be an Equal Opportunity andAffirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans' status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.\r\nPosition Title: Software Development Manager, Platform &Support\r\nApplication and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.\r\nPrecisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2,500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a \"work from anywhere\" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!\r\nOverview\r\nAs a Sr. Manager, Software Development, you will lead a global development team, manage critical customer escalations, and resolve complex technical issues. You'll coordinate between customers, support, engineering, product management and leadership providing prioritized short-term and long-term solutions including driving root-cause analysis and continuous team process improvement.\r\nWhat you will do\r\nLead and mentor a global L3 Engineering team handling critical customer escalations and resolving technical issues.\r\nSolid team management/leadership experience for at least 10-15 people including hiring and performance reviews.\r\nOversee the full development escalation lifecycle from intake, triage, action planning, resolution, closure and ultimately product deliverables.\r\nServe as the primary escalation liaison across customer, support, engineering, product management and C-Suite leadership teams to negotiate final resolutions safeguarding revenue from license renewals and new deployments.\r\nDrive root-cause analysis (RCA) and lessons-learned cycles, championing continuous improvement.\r\nDevelop and deliver support KPIs, dashboards, incident reports, and escalated to weekly operational reviews.\r\nEngage proactively with customers to gather feedback and build trust during high-pressure escalations.\r\nCollaborate with product and engineering teams to triage defects, deliver timely bug fixes, and champion product changes to reduce customer issues and increase customer satisfaction.\r\nHands-on enterprise software application product experience in past with Java stack, understanding build, deploy and CI/CD process. Strong enough to technically challenge team members and customers.\r\nWhat we are looking for\r\n10+ years in enterprise technical operations, especially with IBM Sterling B2Bi or equivalent platforms.\r\nProven experience managing customer escalations and leading Engineering teams.\r\nDemonstrated expertise in incident management, ITIL frameworks, RCA, SLA enforcement, and escalation governance.\r\nExceptional stakeholder management and communication skills under pressure (Both internal and external. C-Suite level preferred.).\r\nSkilled at juggling team and release priorities based on customer competing priorities.\r\nDeep and detailed knowledge of enterprise software deployment, configuration, and management.\r\nSolid understanding of database management, operating systems, networking, system integration, and performance tuning.\r\nFundamental Java, Cloud Technologies, Kubernetes knowledge.\r\nPreferred Requirements\r\nHands-on familiarity with on-prem IBM B2Bi infrastructure (AS2, SFTP, FTP, encryption, EDI protocols).\r\nExperience with support tooling (Salesforce, KCS, ticketing systems) and operational reporting dashboards.\r\nExposure to hybrid or cloud migration strategies as part of evolving support models.\r\nExtensive agile software development experience.\r\nSRE mindset: setting and managing SLIs/SLOs, implementing self-healing systems (auto-scaling, failover), and enhancing reliability and availability.\r\nRemote: This is a remote position anywhere in the US.\r\nThe personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see Precisely Candidate Privacy Notice.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T07:58:17.822Z","dateModified":"2026-04-09T07:58:17.822Z","hiringOrganization":{"@type":"Organization","name":"Precisely","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fd102deabd208b6afe0d2148"},"url":"https://jobsearcher.com/jobs/fd102deabd208b6afe0d2148"}}