Project Manager - Managed Print Services (MPS)

Project Manager – Managed Print Services (MPS)Hybrid Work Location: 2 Broadway NY, NY - MTA Headquarters - Relocation is fineJob Description: *THIS POSITION WILL REQUIRE THE CONSULTANT TO WORK ONSITE (4 DAYS) AND REMOTE (1 DAY) **Project Manager – Managed Print Services (MPS)The Project Manager for Managed Print Services (MPS) will oversee printer deployment projects, coordinate installations and refresh rollouts, and ensure smooth delivery of print services across the organization. This role will manage and monitor service tickets, review backlog items, and work closely with users, vendors, and internal teams to resolve issues in a timely manner. The position requires hands-on experience with Managed Print Services, strong operational knowledge, and the ability to drive continuous service improvements. Proficiency in Power BI for reporting and performance tracking, as well as ServiceNow for ticket and workflow management, is essential. Strong communication, organization, and stakeholder management skills are critical for success in this role. Experience and understanding of Networks (WAN, LAN, Wireless, etc.), IPT, Mobility, and other shared technical service areas is also required.Required Skills & ExperienceAreas of ExpertiseProject Management – 3+ yearsProject Scheduling – 3+ yearsManaged Print Services (MPS) – 3+ yearsVendor Coordination & Stakeholder Management – 3+ yearsSoftware SkillsMS Project – 4–6 yearsPower BI – 3+ yearsServiceNow – 3+ yearsTechnical SkillsProject Planning – 6+ yearsPrinter Deployment / Rollouts – 3+ yearsTicket Management & Backlog Review – 3+ yearsNetwork Knowledge (WAN, LAN, Wireless) – 3+ yearsIPT / Mobility Support – 2+ years