{"schemaVersion":"jobsearcher.job.v1","id":"fcf4e2b0aa4484a9c943a568","url":"https://jobsearcher.com/jobs/fcf4e2b0aa4484a9c943a568","canonicalUrl":"https://jobsearcher.com/jobs/fcf4e2b0aa4484a9c943a568","title":"Level 2 Support Technician","description":"JOB PROFILE: SUPPORT\nJOB TITLE: Level 2 Technician\n\nTECH TONICS, A Warrington, PA based Provider of Full Service, Managed Technology Support.\n\nRESPONSIBILITIES\nProvide resolutions for escalated service tickets\nWork with clients to evaluate and solve technical problems, both remotely and on-site\nEvaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes\nMicrosoft Server / Active Directory system administration and server migration\nConfigure and support internal and/or external networks\nTroubleshoot server and network performance\nMaintain and enter a daily log of completed work using an incident-tracking application\n\nPOSITION REQUIREMENTS\n2+ years recent computer, server, and network administration/troubleshooting experience\nProven professional customer support skills\nExcellent written, verbal, and listening skills\nProficient with MS Server OS, MS Active Directory, MS Cloud systems\nMust be resourceful and able to take initiative in a dynamic environment\nAbility to effectively and efficiently troubleshoot technical problems\nAdvanced knowledge of current Microsoft desktop and server operating systems\nAdvanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications\nAdvanced knowledge of computer and server hardware\nFamiliarity with network troubleshooting\nProfessional customer service skills\nStrong written and oral communication skills\nAbility to create detailed but concise documentation, with screenshots, quickly and accurately\nStrong Relationship skills\nThe ability and desire to work in a company culture that rewards sound judgment, innovation, courage, honesty, selflessness, and passion\nThe ability to reach closure and clear futures at each stage of the IT support cycle\nAbility and willingness to work in an environment providing 24x7x365 support\nLive within a 30 mile radius of TT HeadquartersPossess a valid driver’s license and vehicle.\n\nDESIRABLE SKILLS AND EXPERIENCE\nExpertise in Connectwise Automate (formerly Labtech) or similar RMM solution\nExperience working with business owners and internal directors of IT\nExperience with Microsoft Windows Server migrations, Active Directory Migrations\nExperience in working within and maximizing the impact of a quality IT Support process\nExperience in being part of a small and/or medium size and growing organization.\nAbility / Experience with researching and successfully troubleshooting home computer\\network issues(have fixed at least some of your own issues you’ve faced in the past)\nCertifications: MCSA, CCNA, VCP\nA College Degree\n\nLOCATION\nThe primary territory for this position will be the Delaware Valley.\n\nCOMPENSATION\nAn extremely competitive compensation package comprised of salary and bonus opportunities will be provided to the successful candidate.\n\nABOUT OUR COMPANY\nFounded in 2005 and headquartered in Bucks County, PA, Tech Tonics primary goal is to eliminate the burden of IT related problems for our clients. We tailor IT Services for our clients to meet their specific needs, allowing them to focus on their business and not their IT systems and issues. We provide a detailed analysis of our clients network and IT environment and consistently communicate with them to ensure that they are comfortable with their IT systems and technology support. “Let us handle your IT so it can work for you”\n\nOur company operates under 7 core principles.\nThese principles are considered to be a guide in the decision-making process:\n\nKnowledge\nDedicate ourselves to understanding the customer and their needs.\nSpirit\nTake actions that are in the best interest of what the company is trying to accomplish.\nChallenge\nQuestion any process in search of a better way to meet company objectives.\nResponsibility\nTake ownership of the company and pride in the fact that our company is what we make of it\nIntegrity\nPossess an unwavering adherence to honesty and openness.\nEthics\nPerform work in a manner that is dignified and moral.\nFun\nMake the work experience as enjoyable as possible","company":"Tech Tonics","rawCompany":"tech tonics","city":"Milton","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:27:31.660Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Level 2 Support Technician","description":"JOB PROFILE: SUPPORT\nJOB TITLE: Level 2 Technician\n\nTECH TONICS, A Warrington, PA based Provider of Full Service, Managed Technology Support.\n\nRESPONSIBILITIES\nProvide resolutions for escalated service tickets\nWork with clients to evaluate and solve technical problems, both remotely and on-site\nEvaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes\nMicrosoft Server / Active Directory system administration and server migration\nConfigure and support internal and/or external networks\nTroubleshoot server and network performance\nMaintain and enter a daily log of completed work using an incident-tracking application\n\nPOSITION REQUIREMENTS\n2+ years recent computer, server, and network administration/troubleshooting experience\nProven professional customer support skills\nExcellent written, verbal, and listening skills\nProficient with MS Server OS, MS Active Directory, MS Cloud systems\nMust be resourceful and able to take initiative in a dynamic environment\nAbility to effectively and efficiently troubleshoot technical problems\nAdvanced knowledge of current Microsoft desktop and server operating systems\nAdvanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications\nAdvanced knowledge of computer and server hardware\nFamiliarity with network troubleshooting\nProfessional customer service skills\nStrong written and oral communication skills\nAbility to create detailed but concise documentation, with screenshots, quickly and accurately\nStrong Relationship skills\nThe ability and desire to work in a company culture that rewards sound judgment, innovation, courage, honesty, selflessness, and passion\nThe ability to reach closure and clear futures at each stage of the IT support cycle\nAbility and willingness to work in an environment providing 24x7x365 support\nLive within a 30 mile radius of TT HeadquartersPossess a valid driver’s license and vehicle.\n\nDESIRABLE SKILLS AND EXPERIENCE\nExpertise in Connectwise Automate (formerly Labtech) or similar RMM solution\nExperience working with business owners and internal directors of IT\nExperience with Microsoft Windows Server migrations, Active Directory Migrations\nExperience in working within and maximizing the impact of a quality IT Support process\nExperience in being part of a small and/or medium size and growing organization.\nAbility / Experience with researching and successfully troubleshooting home computer\\network issues(have fixed at least some of your own issues you’ve faced in the past)\nCertifications: MCSA, CCNA, VCP\nA College Degree\n\nLOCATION\nThe primary territory for this position will be the Delaware Valley.\n\nCOMPENSATION\nAn extremely competitive compensation package comprised of salary and bonus opportunities will be provided to the successful candidate.\n\nABOUT OUR COMPANY\nFounded in 2005 and headquartered in Bucks County, PA, Tech Tonics primary goal is to eliminate the burden of IT related problems for our clients. We tailor IT Services for our clients to meet their specific needs, allowing them to focus on their business and not their IT systems and issues. We provide a detailed analysis of our clients network and IT environment and consistently communicate with them to ensure that they are comfortable with their IT systems and technology support. “Let us handle your IT so it can work for you”\n\nOur company operates under 7 core principles.\nThese principles are considered to be a guide in the decision-making process:\n\nKnowledge\nDedicate ourselves to understanding the customer and their needs.\nSpirit\nTake actions that are in the best interest of what the company is trying to accomplish.\nChallenge\nQuestion any process in search of a better way to meet company objectives.\nResponsibility\nTake ownership of the company and pride in the fact that our company is what we make of it\nIntegrity\nPossess an unwavering adherence to honesty and openness.\nEthics\nPerform work in a manner that is dignified and moral.\nFun\nMake the work experience as enjoyable as possible","datePosted":"2026-08-15T12:27:31.660Z","dateModified":"2026-08-15T12:27:31.660Z","hiringOrganization":{"@type":"Organization","name":"Tech Tonics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Milton","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fcf4e2b0aa4484a9c943a568"},"url":"https://jobsearcher.com/jobs/fcf4e2b0aa4484a9c943a568"}}