{"schemaVersion":"jobsearcher.job.v1","id":"fcc35c44b03314445fca3dfb","url":"https://jobsearcher.com/jobs/fcc35c44b03314445fca3dfb","canonicalUrl":"https://jobsearcher.com/jobs/fcc35c44b03314445fca3dfb","title":"Desktop Engineer","description":"Position Summary\n\nThe Desktop Engineer provides support and administration of the Client Environment and supporting systems. This position is part of the CoServ Client Services team which is the primary face of IT within CoServ and is required to have a high level of aptitude working with all levels of the CoServ organization, including its Board of Directors. They must possess a working knowledge of systems management utilities, client configurations, interconnectivities between client systems and all IT infrastructures, be proficient in task management and prioritization along with possessing a base understanding of Project Management. This position primarily involves working internally with the Client Services team and its peers within IT but provides some direct client support both deskside and remotely as well.\n\nResponsibilities\n\nPrimary Position Responsibilities\n\nAdministers the endpoint patch management process, including the evaluation, piloting, deploying, and troubleshooting of all client-side patches for laptops, desktops and mobile devices.\nAdministers the mobile device management solution used to manage CoServ’s Corporate Mobile Devices (iPhone, iPad, Android devices).\nResponsible for the creation and management of application packages used within CoServ’s systems management solution to deliver software installs remotely to the client environment.\nCreates and maintains the client operating system platforms (baseline images).\nActively monitors and audits the systems responsible for patch management, mobile device management, application packaging and self-service portal catalog.\nProvides reporting for patch management, mobile device management, application packaging and self-service portal catalog systems to leadership on weekly, monthly, quarterly and annual basis as well as on-demand when needed.\nProduces and maintains quality technical and customer-facing documentation.\nParticipates in projects as needed and adheres to project plans.\nCoordinate with peer IT groups (network engineering, server administration, business application, and database administration) to implement and support client technologies that utilize industry best practices to meet corporate objectives.\nAssess and review new client technology needs presented by the business providing recommendations along with supporting documentation based on collected data.\nWorks with Information Security to secure operating system images and address vulnerabilities when they arise.\nComplies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.\nComplies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.\n\nSecondary Position Responsibilities\n\nProvides top-quality customer service to a variety of end users with different levels of computer proficiency across multiple client hardware and software platforms.\nUses active listening skills and asks probing questions to determine the user’s need and utilizes available solutions to fulfill orders and resolve issues.\nTop-tier desktop support and problem resolution; escalation point for troubleshooting desktop issues.\nRemains abreast of changes in system hardware and software requirements.\nEnters, classifies, prioritizes, monitors, resolves, and escalates incident tickets using CoServ’s ticketing system.\nEnters, prioritizes, monitors, approves, fulfills, and escalates orders and service request tickets using the company’s IT ticketing system.\nInstalls, configures and troubleshoots computer hardware, software and peripherals.\nResolves username and password login issues for domain, VPN, and various application accounts.\nOperating system, application, hardware and basic network connectivity troubleshooting.\nProvides mobile device support (iOS and Android phones & tablets.\nPerforms other duties and activities as directed.\n\nPosition Requirements\n\nHigh School Diploma or G.E.D equivalency.\nBachelor’s degree in an IT field or equivalent experience.\n2+ years of experience with Microsoft Windows and Microsoft Office in a customer-focused Desktop Support role.\n2+ years of experience with enterprise imaging and deployment software.\n2+ years of experience with iOS and Android phone & tablet configuration, deployment and troubleshooting.\n1+ years of experience within a System Administrator role to include Group Policy administration, operating system management, and Patch Management.\n1+ years of experience with Application Packaging and Scripting.\n1+ year of experience with project management within an IT environment.\n\nEducation, Experience, and Certifications Preferred\n\n2+ years of experience with client system administration utilizing a major systems management tool, such as Matrix42, MECM, Altiris, KACE, BigFix, etc.\n2+ years of experience with evaluation and implementation of new client technologies.\n\nSkills and Abilities Required\n\nFits the “co-op culture” with principles of safety first, employee dedication, outstanding service and exceeding customer expectations.\nMust possess excellent critical thinking and troubleshooting abilities.\nTeam-oriented performer, focused on the tasks and goals of the organization.\nExcellent interpersonal and communication skills in person, over the telephone and via email.\nMeticulous attention to detail with the ability to complete tasks accurately and efficiently and maintain focus in an environment with frequent distractions.\nMust be a motivated self-starter.\n\nSkills and Abilities Preferred\n\nDell desktop & laptop hardware troubleshooting.\nMatrix42 system management software.\n\nPhysical Requirements\n\nOperates office equipment such as a computer, telephone, copier, etc.\nIndoor, office environment.\nAbility to lift a minimum of 40 pounds.\nAbility to drive occasionally as needed.\nAbility to sit for long periods of time.\nRequires frequent sitting, standing, walking, bending, and reaching.\n\nOther Requirements\n\nMust have and maintain a valid Texas driver's license.\nProvides backup coverage for Desktop Support Technician 1, 2 & 3 functions.\nAbility to work after hours and on weekends as required for projects and on-call support.\nAbility to work from home when required.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Coserv","rawCompany":"coserv","city":"Corinth","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-06T13:00:27.977Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Engineer","description":"Position Summary\n\nThe Desktop Engineer provides support and administration of the Client Environment and supporting systems. This position is part of the CoServ Client Services team which is the primary face of IT within CoServ and is required to have a high level of aptitude working with all levels of the CoServ organization, including its Board of Directors. They must possess a working knowledge of systems management utilities, client configurations, interconnectivities between client systems and all IT infrastructures, be proficient in task management and prioritization along with possessing a base understanding of Project Management. This position primarily involves working internally with the Client Services team and its peers within IT but provides some direct client support both deskside and remotely as well.\n\nResponsibilities\n\nPrimary Position Responsibilities\n\nAdministers the endpoint patch management process, including the evaluation, piloting, deploying, and troubleshooting of all client-side patches for laptops, desktops and mobile devices.\nAdministers the mobile device management solution used to manage CoServ’s Corporate Mobile Devices (iPhone, iPad, Android devices).\nResponsible for the creation and management of application packages used within CoServ’s systems management solution to deliver software installs remotely to the client environment.\nCreates and maintains the client operating system platforms (baseline images).\nActively monitors and audits the systems responsible for patch management, mobile device management, application packaging and self-service portal catalog.\nProvides reporting for patch management, mobile device management, application packaging and self-service portal catalog systems to leadership on weekly, monthly, quarterly and annual basis as well as on-demand when needed.\nProduces and maintains quality technical and customer-facing documentation.\nParticipates in projects as needed and adheres to project plans.\nCoordinate with peer IT groups (network engineering, server administration, business application, and database administration) to implement and support client technologies that utilize industry best practices to meet corporate objectives.\nAssess and review new client technology needs presented by the business providing recommendations along with supporting documentation based on collected data.\nWorks with Information Security to secure operating system images and address vulnerabilities when they arise.\nComplies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.\nComplies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.\n\nSecondary Position Responsibilities\n\nProvides top-quality customer service to a variety of end users with different levels of computer proficiency across multiple client hardware and software platforms.\nUses active listening skills and asks probing questions to determine the user’s need and utilizes available solutions to fulfill orders and resolve issues.\nTop-tier desktop support and problem resolution; escalation point for troubleshooting desktop issues.\nRemains abreast of changes in system hardware and software requirements.\nEnters, classifies, prioritizes, monitors, resolves, and escalates incident tickets using CoServ’s ticketing system.\nEnters, prioritizes, monitors, approves, fulfills, and escalates orders and service request tickets using the company’s IT ticketing system.\nInstalls, configures and troubleshoots computer hardware, software and peripherals.\nResolves username and password login issues for domain, VPN, and various application accounts.\nOperating system, application, hardware and basic network connectivity troubleshooting.\nProvides mobile device support (iOS and Android phones & tablets.\nPerforms other duties and activities as directed.\n\nPosition Requirements\n\nHigh School Diploma or G.E.D equivalency.\nBachelor’s degree in an IT field or equivalent experience.\n2+ years of experience with Microsoft Windows and Microsoft Office in a customer-focused Desktop Support role.\n2+ years of experience with enterprise imaging and deployment software.\n2+ years of experience with iOS and Android phone & tablet configuration, deployment and troubleshooting.\n1+ years of experience within a System Administrator role to include Group Policy administration, operating system management, and Patch Management.\n1+ years of experience with Application Packaging and Scripting.\n1+ year of experience with project management within an IT environment.\n\nEducation, Experience, and Certifications Preferred\n\n2+ years of experience with client system administration utilizing a major systems management tool, such as Matrix42, MECM, Altiris, KACE, BigFix, etc.\n2+ years of experience with evaluation and implementation of new client technologies.\n\nSkills and Abilities Required\n\nFits the “co-op culture” with principles of safety first, employee dedication, outstanding service and exceeding customer expectations.\nMust possess excellent critical thinking and troubleshooting abilities.\nTeam-oriented performer, focused on the tasks and goals of the organization.\nExcellent interpersonal and communication skills in person, over the telephone and via email.\nMeticulous attention to detail with the ability to complete tasks accurately and efficiently and maintain focus in an environment with frequent distractions.\nMust be a motivated self-starter.\n\nSkills and Abilities Preferred\n\nDell desktop & laptop hardware troubleshooting.\nMatrix42 system management software.\n\nPhysical Requirements\n\nOperates office equipment such as a computer, telephone, copier, etc.\nIndoor, office environment.\nAbility to lift a minimum of 40 pounds.\nAbility to drive occasionally as needed.\nAbility to sit for long periods of time.\nRequires frequent sitting, standing, walking, bending, and reaching.\n\nOther Requirements\n\nMust have and maintain a valid Texas driver's license.\nProvides backup coverage for Desktop Support Technician 1, 2 & 3 functions.\nAbility to work after hours and on weekends as required for projects and on-call support.\nAbility to work from home when required.\n\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-09-06T13:00:27.977Z","dateModified":"2026-09-06T13:00:27.977Z","hiringOrganization":{"@type":"Organization","name":"Coserv","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Corinth","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fcc35c44b03314445fca3dfb"},"url":"https://jobsearcher.com/jobs/fcc35c44b03314445fca3dfb"}}