{"schemaVersion":"jobsearcher.job.v1","id":"fcbb6e820a91d91c41cd00d2","url":"https://jobsearcher.com/jobs/fcbb6e820a91d91c41cd00d2","canonicalUrl":"https://jobsearcher.com/jobs/fcbb6e820a91d91c41cd00d2","title":"Office Representative","description":"Position Summary\n\nWe are seeking a dependable, professional, and detail-oriented Office Representative to support the daily operations of our impound facility and auto glass repair shop. This is an in-office position that requires strong customer service skills, automotive knowledge, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.\nThe Office Representative will interact with customers, vehicle owners, law enforcement agencies, insurance companies, vendors, and other business partners. Because this position regularly handles impound-related matters, some interactions may involve customers who are upset, frustrated, or irate. Employees are expected to remain calm, professional, level-headed, and respectful at all times, while consistently following company policies and procedures.\n\nMinimum Qualifications\n\nApplicants must meet the following minimum requirements:\nMinimum 2 years of automotive industry experience\nMinimum 1 year of office, administrative, or customer service experience\nMust be able to pass a background check\nStrong verbal and written communication skills\nStrong organizational and multitasking abilities\nBasic computer and data-entry proficiency\nAbility to accurately handle payments, invoices, customer information, and other business records\nAbility to work effectively in a fast-paced environment with frequent interruptions\nAbility to communicate professionally with customers, law enforcement, insurance representatives, vendors, and coworkers\nAbility to maintain confidentiality when handling customer, vehicle, insurance, and company information\nDependable attendance and punctuality are required\n\nAuto Glass Responsibilities\n\nThe Office Representative will assist with the administrative and customer-service functions of the auto glass repair operation. Responsibilities include, but are not limited to:\nAnswering customer inquiries regarding auto glass repair and replacement services\nGathering accurate vehicle and customer information\nPreparing quotes and estimates for auto glass services\nScheduling and coordinating customer appointments\nOrdering glass, moldings, clips, adhesives, and other necessary parts and materials\nVerifying that the correct parts have been ordered for each scheduled job\nCommunicating with vendors regarding orders, availability, pricing, returns, and damaged or incorrect parts\nTracking and maintaining accurate inventory records\nMonitoring incoming and outgoing inventory\nCollecting and accurately processing customer payments\nPreparing invoices, receipts, and other required documentation\nCommunicating appointment information and job status with customers and technicians\nAssisting with warranty, insurance, and billing information when applicable\nMaintaining accurate records for completed and scheduled work\nFollowing established company procedures for ordering, scheduling, billing, inventory, and customer service\n\nImpound Facility Responsibilities\n\nThe Office Representative will also assist with the administrative and customer-facing operations of the company's impound facility. Accuracy, professionalism, and strict adherence to company procedures are essential.\nResponsibilities include, but are not limited to:\nEntering complete and accurate information into each towing and impound job\nReviewing vehicle, owner, tow, and storage information for accuracy\nMaintaining organized and accurate impound records\nCalculating and processing appropriate towing, storage, administrative, and other authorized charges\nPreparing billing and required documentation\nPreparing and processing certified letters and required notices to registered vehicle owners and other applicable parties\nCommunicating professionally with law enforcement agencies regarding impounded vehicles and related documentation\nCommunicating with insurance companies regarding vehicle status, documentation, releases, and other authorized matters\nVerifying required identification, ownership documentation, releases, and other paperwork before releasing a vehicle\nCollecting and accurately processing the proper payments associated with impounded vehicles\nProviding receipts and maintaining accurate payment records\nExplaining company procedures to vehicle owners and other authorized parties in a professional manner\nProtecting confidential customer, vehicle, law enforcement, and insurance information\nFollowing all company policies and procedures regarding vehicle releases, payments, documentation, and access to the impound facility\nReferring unusual circumstances, disputes, or situations outside established procedures to management\n\nCustomer Service & Professional Conduct\n\nThis position involves frequent interaction with the public. Due to the nature of towing and impound operations, employees may occasionally encounter customers who are angry, frustrated, confrontational, or otherwise difficult.\nThe Office Representative is expected to:\nRemain calm and level-headed during difficult interactions\nMaintain a professional tone and demeanor\nAvoid arguing with or escalating confrontations with customers\nClearly and consistently communicate company policies and procedures\nExercise good judgment when handling sensitive situations\nRefer situations to management when they cannot be appropriately resolved within established procedures\nTreat all customers and business partners professionally and respectfully\nNever make exceptions to company policies without proper authorization\n\nAccuracy & Attention to Detail\n\nAccurate documentation is a critical part of this position. Employees are responsible for ensuring that customer information, vehicle information, billing, payments, inventory, parts orders, appointments, and impound records are entered and maintained correctly.\nThe Office Representative must be comfortable reviewing information for accuracy, correcting errors when discovered, and asking questions when information or instructions are unclear rather than making assumptions.\n\nWork Environment\n\nThis is a fast-paced, in-office position that requires the ability to manage multiple tasks and priorities throughout the workday. Employees may be required to answer phones, assist customers at the counter, communicate with law enforcement or insurance companies, process payments, schedule appointments, order parts, and complete administrative work within the same period.\nThe successful candidate must be able to stay organized, prioritize responsibilities, communicate effectively with coworkers, and maintain accuracy even during busy periods.\n\nAdditional Responsibilities\n\nThe responsibilities listed in this job description represent the primary duties of the position but are not intended to be all-inclusive.\nAdditional responsibilities, procedures, and job expectations will be discussed throughout the hiring process and during training. Employees may be assigned other reasonable duties related to office operations, customer service, auto glass operations, towing and impound administration, and general business needs.\nAs procedures and business needs change, employees will be expected to learn and follow updated company policies, processes, and responsibilities.","company":"Betts Garage","rawCompany":"betts garage","city":"Newark","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-08-23T09:52:07.658Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"811122","title":"Automotive Glass Replacement Shops","slug":"automotive-glass-replacement-shops"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Office Representative","description":"Position Summary\n\nWe are seeking a dependable, professional, and detail-oriented Office Representative to support the daily operations of our impound facility and auto glass repair shop. This is an in-office position that requires strong customer service skills, automotive knowledge, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.\nThe Office Representative will interact with customers, vehicle owners, law enforcement agencies, insurance companies, vendors, and other business partners. Because this position regularly handles impound-related matters, some interactions may involve customers who are upset, frustrated, or irate. Employees are expected to remain calm, professional, level-headed, and respectful at all times, while consistently following company policies and procedures.\n\nMinimum Qualifications\n\nApplicants must meet the following minimum requirements:\nMinimum 2 years of automotive industry experience\nMinimum 1 year of office, administrative, or customer service experience\nMust be able to pass a background check\nStrong verbal and written communication skills\nStrong organizational and multitasking abilities\nBasic computer and data-entry proficiency\nAbility to accurately handle payments, invoices, customer information, and other business records\nAbility to work effectively in a fast-paced environment with frequent interruptions\nAbility to communicate professionally with customers, law enforcement, insurance representatives, vendors, and coworkers\nAbility to maintain confidentiality when handling customer, vehicle, insurance, and company information\nDependable attendance and punctuality are required\n\nAuto Glass Responsibilities\n\nThe Office Representative will assist with the administrative and customer-service functions of the auto glass repair operation. Responsibilities include, but are not limited to:\nAnswering customer inquiries regarding auto glass repair and replacement services\nGathering accurate vehicle and customer information\nPreparing quotes and estimates for auto glass services\nScheduling and coordinating customer appointments\nOrdering glass, moldings, clips, adhesives, and other necessary parts and materials\nVerifying that the correct parts have been ordered for each scheduled job\nCommunicating with vendors regarding orders, availability, pricing, returns, and damaged or incorrect parts\nTracking and maintaining accurate inventory records\nMonitoring incoming and outgoing inventory\nCollecting and accurately processing customer payments\nPreparing invoices, receipts, and other required documentation\nCommunicating appointment information and job status with customers and technicians\nAssisting with warranty, insurance, and billing information when applicable\nMaintaining accurate records for completed and scheduled work\nFollowing established company procedures for ordering, scheduling, billing, inventory, and customer service\n\nImpound Facility Responsibilities\n\nThe Office Representative will also assist with the administrative and customer-facing operations of the company's impound facility. Accuracy, professionalism, and strict adherence to company procedures are essential.\nResponsibilities include, but are not limited to:\nEntering complete and accurate information into each towing and impound job\nReviewing vehicle, owner, tow, and storage information for accuracy\nMaintaining organized and accurate impound records\nCalculating and processing appropriate towing, storage, administrative, and other authorized charges\nPreparing billing and required documentation\nPreparing and processing certified letters and required notices to registered vehicle owners and other applicable parties\nCommunicating professionally with law enforcement agencies regarding impounded vehicles and related documentation\nCommunicating with insurance companies regarding vehicle status, documentation, releases, and other authorized matters\nVerifying required identification, ownership documentation, releases, and other paperwork before releasing a vehicle\nCollecting and accurately processing the proper payments associated with impounded vehicles\nProviding receipts and maintaining accurate payment records\nExplaining company procedures to vehicle owners and other authorized parties in a professional manner\nProtecting confidential customer, vehicle, law enforcement, and insurance information\nFollowing all company policies and procedures regarding vehicle releases, payments, documentation, and access to the impound facility\nReferring unusual circumstances, disputes, or situations outside established procedures to management\n\nCustomer Service & Professional Conduct\n\nThis position involves frequent interaction with the public. Due to the nature of towing and impound operations, employees may occasionally encounter customers who are angry, frustrated, confrontational, or otherwise difficult.\nThe Office Representative is expected to:\nRemain calm and level-headed during difficult interactions\nMaintain a professional tone and demeanor\nAvoid arguing with or escalating confrontations with customers\nClearly and consistently communicate company policies and procedures\nExercise good judgment when handling sensitive situations\nRefer situations to management when they cannot be appropriately resolved within established procedures\nTreat all customers and business partners professionally and respectfully\nNever make exceptions to company policies without proper authorization\n\nAccuracy & Attention to Detail\n\nAccurate documentation is a critical part of this position. Employees are responsible for ensuring that customer information, vehicle information, billing, payments, inventory, parts orders, appointments, and impound records are entered and maintained correctly.\nThe Office Representative must be comfortable reviewing information for accuracy, correcting errors when discovered, and asking questions when information or instructions are unclear rather than making assumptions.\n\nWork Environment\n\nThis is a fast-paced, in-office position that requires the ability to manage multiple tasks and priorities throughout the workday. Employees may be required to answer phones, assist customers at the counter, communicate with law enforcement or insurance companies, process payments, schedule appointments, order parts, and complete administrative work within the same period.\nThe successful candidate must be able to stay organized, prioritize responsibilities, communicate effectively with coworkers, and maintain accuracy even during busy periods.\n\nAdditional Responsibilities\n\nThe responsibilities listed in this job description represent the primary duties of the position but are not intended to be all-inclusive.\nAdditional responsibilities, procedures, and job expectations will be discussed throughout the hiring process and during training. Employees may be assigned other reasonable duties related to office operations, customer service, auto glass operations, towing and impound administration, and general business needs.\nAs procedures and business needs change, employees will be expected to learn and follow updated company policies, processes, and responsibilities.","datePosted":"2026-08-23T09:52:07.658Z","dateModified":"2026-08-23T09:52:07.658Z","hiringOrganization":{"@type":"Organization","name":"Betts Garage","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fcbb6e820a91d91c41cd00d2"},"url":"https://jobsearcher.com/jobs/fcbb6e820a91d91c41cd00d2"}}