{"schemaVersion":"jobsearcher.job.v1","id":"fca1f4482bb2e8eef8a3cdb2","url":"https://jobsearcher.com/jobs/fca1f4482bb2e8eef8a3cdb2","canonicalUrl":"https://jobsearcher.com/jobs/fca1f4482bb2e8eef8a3cdb2","title":"Director, IT Operations","description":"Overview\nIn this role you will lead Instacart’s IT Operations, shaping a proactive, innovation-led function across IT Support, IT Logistics, and AV/Executive Support. You will align operations with company growth, drive data-informed decisions, and partner with executives to raise security and service standards. You will champion AI-powered tools to redefine enterprise IT support and tackle international logistics as the company expands. This is an opportunity to influence how 4,000+ employees are supported and to scale operations globally with impact.\n\nCompensation / Benefitscompetitive compensation and benefitsnew hire equity grantannual equity refresh grantsflexible remote/work policyopportunity to influence transformation at scale\nResponsibilitiesLead IT Operations across three functional teams through three direct-report managersSet the strategic vision and operating model for IT Operations aligned with company objectivesDeploy AI-powered IT support to reduce friction and improve resolution timesResolve international IT logistics for hardware provisioning as the footprint growsPartner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and strengthen securityIdentify and ship at least one industry-leading IT initiative per year addressing end-user needs\nKey requirementsProven track record leading a large, multi-disciplinary IT operations team (IT support, logistics, AV/executive support) at a mid-to-large tech companyExperience managing teams of 20+ people with direct oversight of managers and talent developmentBudget ownership with IT budgets of $5M+ including hardware, licensing, and vendor spendAbility to lead organizational change and innovation beyond executing existing playbooksAuthentic, transparent leadership with trust-based relationships with reports, peers, and executives up to C-suiteauthentic leadershiptrust-based relationshipscross-functional collaborationOktaGoogle WorkspaceSlack","company":"Instacart","rawCompany":"instacart","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-09-15T04:31:10.804Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, IT Operations","description":"Overview\nIn this role you will lead Instacart’s IT Operations, shaping a proactive, innovation-led function across IT Support, IT Logistics, and AV/Executive Support. You will align operations with company growth, drive data-informed decisions, and partner with executives to raise security and service standards. You will champion AI-powered tools to redefine enterprise IT support and tackle international logistics as the company expands. This is an opportunity to influence how 4,000+ employees are supported and to scale operations globally with impact.\n\nCompensation / Benefitscompetitive compensation and benefitsnew hire equity grantannual equity refresh grantsflexible remote/work policyopportunity to influence transformation at scale\nResponsibilitiesLead IT Operations across three functional teams through three direct-report managersSet the strategic vision and operating model for IT Operations aligned with company objectivesDeploy AI-powered IT support to reduce friction and improve resolution timesResolve international IT logistics for hardware provisioning as the footprint growsPartner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and strengthen securityIdentify and ship at least one industry-leading IT initiative per year addressing end-user needs\nKey requirementsProven track record leading a large, multi-disciplinary IT operations team (IT support, logistics, AV/executive support) at a mid-to-large tech companyExperience managing teams of 20+ people with direct oversight of managers and talent developmentBudget ownership with IT budgets of $5M+ including hardware, licensing, and vendor spendAbility to lead organizational change and innovation beyond executing existing playbooksAuthentic, transparent leadership with trust-based relationships with reports, peers, and executives up to C-suiteauthentic leadershiptrust-based relationshipscross-functional collaborationOktaGoogle WorkspaceSlack","datePosted":"2026-09-15T04:31:10.804Z","dateModified":"2026-09-15T04:31:10.804Z","hiringOrganization":{"@type":"Organization","name":"Instacart","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fca1f4482bb2e8eef8a3cdb2"},"url":"https://jobsearcher.com/jobs/fca1f4482bb2e8eef8a3cdb2"}}