{"schemaVersion":"jobsearcher.job.v1","id":"fc623f304e4ee90efd1f0d99","url":"https://jobsearcher.com/jobs/fc623f304e4ee90efd1f0d99","canonicalUrl":"https://jobsearcher.com/jobs/fc623f304e4ee90efd1f0d99","title":"Senior Implementation Manager","description":"Senior Implementation Manager\n\nThis position is remote\n\nWe are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.\n\nAt ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.\n\nOverview: The Senior Implementation Manager leads client product implementations. This position will support Customer Success, Product and Technology teams to prepare client ready materials and implementation timelines across multiple products for both new and existing clients. Management of the client relationships, project timelines and implementation deliverables across multiple simultaneous implementations and will effectively engage and drive internal partner teams to deliver on time, high-quality product implementation results.\n\nDuties and Responsibilities:\n\nManage project plans, implementation schedules, and project governance processes for multiple concurrent client implementations, ensuring successful delivery within established timelines and quality standards.\nServe as the primary point of contact for new client implementations, delivering an exceptional onboarding experience and ensuring readiness for successful product adoption.\nLead the implementation of newly contracted products and services for existing clients, ensuring alignment with business requirements and customer expectations.\nMonitor and manage project timelines, milestones, tasks, and deliverables to ensure all internal and client commitments are completed on schedule.\nDevelop, maintain, and regularly review detailed project plans with internal and external stakeholders to drive accountability, transparency, and project success.\nProactively identify, assess, and escalate implementation risks and dependencies, coordinating mitigation efforts to ensure project timelines and objectives are achieved.\nManage the change control process, including the documentation, communication, and approval of scope modifications and enhancements outside the original project requirements.\nCollaborate with cross-functional teams to coordinate and track system configurations, data integrations, file specifications, submission processes, reporting requirements, and service level agreement (SLA) deliverables.\nEstablish and maintain strong, professional relationships with client partners and internal stakeholders to support successful implementations and long-term customer satisfaction.\nLead and facilitate internal and client-facing project status meetings, providing clear communication on project progress, milestones, risks, and action items.\nPartner effectively across business functions to achieve departmental and organizational objectives and ensure the successful execution of implementation initiatives.\nIdentify opportunities to optimize business processes and implementation methodologies, develop improvement strategies, and lead the successful execution of process enhancement initiatives.\nAnalyze implementation processes and project outcomes and present findings, recommendations, and project updates to senior leadership in a clear, concise, and professional manner.\nMaintain compliance with ComplexCare Solutions (CCS)’s policies, procedures and mission statement.\nAdhere to all confidentiality and HIPAA requirements as outlined within CCS’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.\nFulfill those responsibilities and/or duties that may be reasonably provided by CCS for the purpose of achieving operational and financial success of the Employer.\n\nJob Requirements:\n\nAt least 5 years of experience, preferably in a production or implementation environment.\nExperience leading a team or implementation projects.\nAn acute understanding of both business and technical aspects of project management.\nAbility to understand the Company’s products and process, regulatory and competitive environments.\nStrong knowledge of Excel, Word, Project, PowerPoint and Visio. SharePoint experience is desirable.\nStrong business and process analytical skills (i.e., process flows, procedures, spreadsheets, modeling, etc.).\nProven problem solving abilities.\nDetail-oriented with a high sense of accountability, autonomy and excellent follow-up skills.\nExcellent and pro-active verbal and written communication, with proven ability to communicate and present at the management level and to internal teams.\nAbility to use effective listening and negotiation skills.\nProven ability to quickly grasp new concepts, plan work and execute projects in a fast paced environment.\nAbility to work consultatively to identify and implement process and technology improvements in conjunction with peers.\nProven ability to implement new solutions end to end, including Strategy, Planning, Execution/Implementation and transition.\nTravel for this position will be approximately 25%.\n\nEducation:\n\nBachelor of Arts/Bachelor of Science degree, or equivalent combination of education and experience, required in a management, healthcare, or related field.\n\nCompensation: $95,800 - 130,000\n\nAnnual Bonus Target: 5%\n\nCCS is committed to a work environment where all individuals are treated with respect and dignity. The company provides equal employment opportunity to all associates and applicants regardless of race, religion, color, creed, sex, gender, ancestry, age, national origin, genetic information, marital status, sexual orientation, gender identity and/or expression, uniform service, veteran status, disability (including pregnancy), or any other legally protected status. This applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. All employment decisions are based on qualifications and ability to meet job requirements.\n\nThis company utilizes E-Verify\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Complexcaresolutions","rawCompany":"complexcaresolutions","city":"Jamestown","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-10-07T15:09:13.636Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Implementation Manager","description":"Senior Implementation Manager\n\nThis position is remote\n\nWe are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.\n\nAt ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.\n\nOverview: The Senior Implementation Manager leads client product implementations. This position will support Customer Success, Product and Technology teams to prepare client ready materials and implementation timelines across multiple products for both new and existing clients. Management of the client relationships, project timelines and implementation deliverables across multiple simultaneous implementations and will effectively engage and drive internal partner teams to deliver on time, high-quality product implementation results.\n\nDuties and Responsibilities:\n\nManage project plans, implementation schedules, and project governance processes for multiple concurrent client implementations, ensuring successful delivery within established timelines and quality standards.\nServe as the primary point of contact for new client implementations, delivering an exceptional onboarding experience and ensuring readiness for successful product adoption.\nLead the implementation of newly contracted products and services for existing clients, ensuring alignment with business requirements and customer expectations.\nMonitor and manage project timelines, milestones, tasks, and deliverables to ensure all internal and client commitments are completed on schedule.\nDevelop, maintain, and regularly review detailed project plans with internal and external stakeholders to drive accountability, transparency, and project success.\nProactively identify, assess, and escalate implementation risks and dependencies, coordinating mitigation efforts to ensure project timelines and objectives are achieved.\nManage the change control process, including the documentation, communication, and approval of scope modifications and enhancements outside the original project requirements.\nCollaborate with cross-functional teams to coordinate and track system configurations, data integrations, file specifications, submission processes, reporting requirements, and service level agreement (SLA) deliverables.\nEstablish and maintain strong, professional relationships with client partners and internal stakeholders to support successful implementations and long-term customer satisfaction.\nLead and facilitate internal and client-facing project status meetings, providing clear communication on project progress, milestones, risks, and action items.\nPartner effectively across business functions to achieve departmental and organizational objectives and ensure the successful execution of implementation initiatives.\nIdentify opportunities to optimize business processes and implementation methodologies, develop improvement strategies, and lead the successful execution of process enhancement initiatives.\nAnalyze implementation processes and project outcomes and present findings, recommendations, and project updates to senior leadership in a clear, concise, and professional manner.\nMaintain compliance with ComplexCare Solutions (CCS)’s policies, procedures and mission statement.\nAdhere to all confidentiality and HIPAA requirements as outlined within CCS’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.\nFulfill those responsibilities and/or duties that may be reasonably provided by CCS for the purpose of achieving operational and financial success of the Employer.\n\nJob Requirements:\n\nAt least 5 years of experience, preferably in a production or implementation environment.\nExperience leading a team or implementation projects.\nAn acute understanding of both business and technical aspects of project management.\nAbility to understand the Company’s products and process, regulatory and competitive environments.\nStrong knowledge of Excel, Word, Project, PowerPoint and Visio. SharePoint experience is desirable.\nStrong business and process analytical skills (i.e., process flows, procedures, spreadsheets, modeling, etc.).\nProven problem solving abilities.\nDetail-oriented with a high sense of accountability, autonomy and excellent follow-up skills.\nExcellent and pro-active verbal and written communication, with proven ability to communicate and present at the management level and to internal teams.\nAbility to use effective listening and negotiation skills.\nProven ability to quickly grasp new concepts, plan work and execute projects in a fast paced environment.\nAbility to work consultatively to identify and implement process and technology improvements in conjunction with peers.\nProven ability to implement new solutions end to end, including Strategy, Planning, Execution/Implementation and transition.\nTravel for this position will be approximately 25%.\n\nEducation:\n\nBachelor of Arts/Bachelor of Science degree, or equivalent combination of education and experience, required in a management, healthcare, or related field.\n\nCompensation: $95,800 - 130,000\n\nAnnual Bonus Target: 5%\n\nCCS is committed to a work environment where all individuals are treated with respect and dignity. The company provides equal employment opportunity to all associates and applicants regardless of race, religion, color, creed, sex, gender, ancestry, age, national origin, genetic information, marital status, sexual orientation, gender identity and/or expression, uniform service, veteran status, disability (including pregnancy), or any other legally protected status. This applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. All employment decisions are based on qualifications and ability to meet job requirements.\n\nThis company utilizes E-Verify\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-10-07T15:09:13.636Z","dateModified":"2026-10-07T15:09:13.636Z","hiringOrganization":{"@type":"Organization","name":"Complexcaresolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jamestown","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fc623f304e4ee90efd1f0d99"},"url":"https://jobsearcher.com/jobs/fc623f304e4ee90efd1f0d99"}}