Overnight Technology Services Rep
Overnight Technology Services RepThis role involves monitoring the production batch environment and overseeing production computer equipment while adhering to established quality standards and schedule requirements. The position includes operating and monitoring peripheral devices to ensure service level agreements are met. Additionally, providing first-level Service Desk support to home office and remote associates during off-hours and weekends is a core responsibility.Key ResponsibilitiesMonitor production batch environments and computer systems.Provide first-level Service Desk support to internal associates and the contingent workforce.Document system and job failures accurately.Operate Xerox, Konica, and MICR printers to meet service level agreements.Required QualificationsExperience: 2+ years of IT Data or Tech Center experience.Technical Skills: Ability to resolve or escalate technical issues related to Citrix/VDIs, IAM, CyberArk, VPN, and PingID/MFA. Candidates should possess attention to detail, analytical skills, and effective communication and documentation abilities.Preferred QualificationsFamiliarity with Control M, ServiceNow, Windows OS, and Microsoft Office.Familiarity with IBM z/OS, Xerox/Konica/MICR printing systems, and FDL/PDL print languages.Work EnvironmentThis is a contract-to-hire position that is fully onsite. The work schedule involves three 12.5-hour overnight shifts from 7:00 PM to 7:30 AM CST after an initial training period of one to three months. Days will be determined based on team needs and may include holiday and weekend coverage. Flexibility for occasional shift coverage adjustments is required.Physical RequirementsAbility to lift, push, or pull up to 50 lbs.Extended periods of standing and mobility are required.Occasional overtime or alternate shift coverage may be necessary.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.