{"schemaVersion":"jobsearcher.job.v1","id":"fc4c932263541544389e732e","url":"https://jobsearcher.com/jobs/fc4c932263541544389e732e","canonicalUrl":"https://jobsearcher.com/jobs/fc4c932263541544389e732e","title":"Program Manager","description":"Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Salem, NH team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.\nAt Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!\n\nResponsibilities of the Program Manager:\nRelationship Management:\nUnderstands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.\nWorks with site Lead PM to provide revenue forecasting by account.\nCustomer Experience & Satisfaction:\nResponsible for Customer Satisfaction (On-time Delivery, Quality, Communication)\nProvide verbal and written communication to customers to ensure expectations are met.\nTactical Business Execution:\nServe as the primary site liaison between the company and the customer to ensure customer requirements are met.\nConduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.\nCommercial/Contract Management:\nWorks with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).\n\nQualifications of the Program Manager:\nBachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.\nAt least 2 years of related experience in relevant manufacturing industry.\nKnowledge of manufacturing, Engineering and Technical Services.\nStrong written and verbal communication skills.\nPrior experience driving customer account development.\nPrior experience in managing customer revenue growth and commercial management/execution.\nProficient computer skills: MS Office (Excel, Word, and PowerPoint).\n\nBenefits of the Job:\nCompetitive medical, dental, and vision benefits\nHealth Savings Account/Flexible Spending Account\n401K and company matching with no vesting period\nPTO for rest and relaxation\nGym reimbursement (through Anthem)\nEmployee Assistance Program\nA safe and inclusive work environment with team and management support\nEmployee training and development\nCommunity service and philanthropic initiatives\nEmployee appreciation and events\nCareer advancement opportunities\nEmployee Referral program\nEmployee discounts\n\nEmerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.\nAt Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.\nEmerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","company":"Emerald Technologies","rawCompany":"emerald technologies","city":"Salem","state":"NH","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:14:25.514Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"334419","title":"Other Electronic Component Manufacturing","slug":"other-electronic-component-manufacturing"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"334418","title":"Printed Circuit Assembly (Electronic Assembly) Manufacturing","slug":"printed-circuit-assembly-electronic-assembly-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Salem, NH team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.\nAt Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!\n\nResponsibilities of the Program Manager:\nRelationship Management:\nUnderstands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.\nWorks with site Lead PM to provide revenue forecasting by account.\nCustomer Experience & Satisfaction:\nResponsible for Customer Satisfaction (On-time Delivery, Quality, Communication)\nProvide verbal and written communication to customers to ensure expectations are met.\nTactical Business Execution:\nServe as the primary site liaison between the company and the customer to ensure customer requirements are met.\nConduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.\nCommercial/Contract Management:\nWorks with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).\n\nQualifications of the Program Manager:\nBachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.\nAt least 2 years of related experience in relevant manufacturing industry.\nKnowledge of manufacturing, Engineering and Technical Services.\nStrong written and verbal communication skills.\nPrior experience driving customer account development.\nPrior experience in managing customer revenue growth and commercial management/execution.\nProficient computer skills: MS Office (Excel, Word, and PowerPoint).\n\nBenefits of the Job:\nCompetitive medical, dental, and vision benefits\nHealth Savings Account/Flexible Spending Account\n401K and company matching with no vesting period\nPTO for rest and relaxation\nGym reimbursement (through Anthem)\nEmployee Assistance Program\nA safe and inclusive work environment with team and management support\nEmployee training and development\nCommunity service and philanthropic initiatives\nEmployee appreciation and events\nCareer advancement opportunities\nEmployee Referral program\nEmployee discounts\n\nEmerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.\nAt Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.\nEmerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","datePosted":"2026-08-03T20:14:25.514Z","dateModified":"2026-08-03T20:14:25.514Z","hiringOrganization":{"@type":"Organization","name":"Emerald Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salem","addressRegion":"NH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fc4c932263541544389e732e"},"url":"https://jobsearcher.com/jobs/fc4c932263541544389e732e"}}