Lead Audio Visual Technician

A/V Field Service Technician – L3 / Site Lead6-Month Contract to HireOnsite – Milwaukee, WISynergis’ client, a services organization focused on connecting people, technology and experiences, has engaged us in a search for an A/V Field Service Technician – Site Lead (L3) to join their expanding team! This senior-level role is responsible for providing advanced technical support, troubleshooting and repair of audio-visual systems at an assigned client site in the Milwaukee, WI area, while also serving as the primary on-site lead for day-to-day operations, team coordination, and client relationship ownership. Environments supported range from corporate conference rooms to control center technology.A/V Field Service Technician – Site Lead | Background and ScopeServe as the primary on-site lead, acting as the main point of contact for the client and the escalation anchor for all site-level technical issuesOversee day-to-day site operations, including task assignment, workflow coordination, and quality of work performed by on-site team membersOwn the client relationship at the site level, ensuring superior client satisfaction and the renewal and growth of the onsite support agreementTroubleshoot system issues and resolve issues with efficiency and quality; serve as final on-site escalation for complex or recurring faultsTroubleshoot, verify, and document performance using a wide range of test equipmentProvide a superior level of support to clients during maintenance and repair of AV equipmentConduct Preventative Maintenance visits to ensure all client AV systems and rooms are operating at optimum levelsWork with programmers to load updated Control Programming Files and test changes as neededCoordinate resolution with internal Engineering, remote support teams, and Manufacturers as necessaryAct as the liaison with the Account Representative and Sales Teams to advance any client-requested or necessary room upgradesWork with manufacturers to secure return authorizations and/or parts replacements related to field service ticketsTrack all time including travel and labor associated with field service tickets via the client’s ticketing systemProduce summary and detailed reports on site activity, open issues, and system health for client and management reviewArticulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before end of day where possibleProvide operational support for meetings and events as requiredCoax, ethernet and fiber optic cable testing and troubleshootingDevelop and manage an inventory tracking/recording mechanism for all site AV assetsResponsible for maintaining personal licenses, certifications and qualificationsA/V Field Service Technician – Site Lead | Requirements3+ years of AV support experience in a corporate/enterprise environment requiredPrior experience in a lead, supervisory, or senior technician capacity strongly preferredTroubleshooting experience with video walls, control systems, and DSPAdvanced competencies in Crestron and QSC control systemsExperience with video conferencing, unified communications (UC), and collaboration platforms including Zoom and MS TeamsAble to read and understand functional design drawings, cable riser diagrams, and architectural drawingsSuperior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)AVIXA CTS Certification required or must be obtained within first 90 daysFamiliarity with a wide range of audio, video and networking equipmentKnowledgeable of low voltage electrical concepts i.e., Ohm’s lawIntermediate to advanced networking skillsPreference will be given to those applicants possessing any of the following:AVIXA CTS, Biamp, Crestron, or Networking/IT related certificationsExperience with brands including Logitech, Shure, QSC, Ross, Dante Audio, Matrox, and related AV platformsPrevious experience as a site lead or primary client-facing technicianExperience supporting and mentoring junior techniciansExperience supporting internal and external client relationships at a senior levelForward-thinking individual, with diligence and efficiency in multi-taskingExcellent communications and client service skills, with consistent follow-throughDetail oriented and technically savvyA/V Field Service Technician – Site Lead | OtherAssociates degree / high school diploma is a minimum requirement for this position; postsecondary or technical school degree preferredMust have a valid driver’s license and adhere to insurance requirementsDemonstrate a legal ability to work within the United States via I9 verification. Ability to work for any US based company without sponsorshipSome after-hours / weekend work may be necessary on an occasional basisAny offer of employment will be contingent on the successful completion of a full background check, drug screening and driving records checkMust be local to Milwaukee, WI (no relocation)About Our ClientOur client is enabling a digital future-connecting people, technology and experiences, where and when it matters most. When done right, digital communication empowers human connection, and our client’s solutions are experienced by millions every day. With 2,000+ employees in 50+ locations worldwide, they are a global organization serving local needs.The compensation range for this position is $40 to $45 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA) Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. For consideration, please forward your resume to dwicks@synergishr.com If you require assistance or an accommodation in the application or employment process, please contact us at dwicks@synergishr.com. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.