Customer Care Representative - HVAC

Cloud Comfort HVACCustomer Care Representative - HVACCloud Comfort HVAC is looking for a friendly, organized, and service-minded Customer Care Representative to support our growing team and help deliver an outstanding experience to every customer.At Cloud Comfort HVAC, we do more than provide heating and cooling services. We help homeowners improve comfort, efficiency, and confidence in their home systems through modern HVAC solutions and exceptional customer support. Based in the South Bay Area, we serve customers who value high-efficiency home services, clear communication, and a smooth service experience.Our team is energetic, ambitious, and focused on growth. We are guided by our core values: innovation, accountability, simplicity, integrity, and the will to win. We celebrate wins, recognize individual contributions, and help team members develop into future leaders.Learn more about us at: https://cloudcomforthvac.com/Position OverviewAs a Customer Care Representative - HVAC, you will be one of the first points of contact for Cloud Comfort HVAC customers. You will answer incoming calls and messages, schedule appointments, manage online inquiries, update customer records, and help resolve customer concerns with professionalism and care.This is more than a typical call center role. You will be part of a fast-paced, goal-driven team that values communication, accuracy, and a positive customer experience.Key ResponsibilitiesAnswer and respond to customer inquiries by phone, email, social media, website forms, and other online platformsSchedule, confirm, and coordinate service appointments accurately and efficientlyProvide customers with helpful information about company services, products, promotions, and appointment detailsAssist with basic troubleshooting, customer questions, and service-related concernsManage bookings and inquiries from Yelp, social media, website channels, and other online sourcesMaintain accurate customer records and update account details after each interactionCommunicate with team members to support a seamless customer and service experienceStay current on company offerings, processes, and promotions to provide informed supportHandle customer complaints or concerns professionally and work toward timely, effective resolutionsContribute to a positive, collaborative team environmentQualificationsMinimum of 1 year of experience in customer service, sales, call center work, or a similar customer-facing roleExcellent verbal and written communication skillsAbility to build rapport with customers quickly and professionallyStrong problem-solving skills with the ability to troubleshoot and resolve customer concernsOrganized, detail-oriented, and able to manage multiple tasks at oncePositive, customer-focused attitude and willingness to help wherever neededFamiliarity with CRM systems and comfort learning new software or technologyAbility to work well with a team and share information clearlyBilingual English/Spanish skills are highly desirableCompensation And BenefitsFull-time positionCompetitive pay of $18.00-$21.00 per hour, depending on experienceBonus and commission opportunities based on performanceHealth care benefitsCareer growth and development opportunitiesFun, fast-paced, and team-oriented work environmentReady to Grow Your Career?If you are a strong communicator who enjoys helping people, solving problems, and being part of a high-energy team, Cloud Comfort HVAC would like to hear from you.Apply today and join a company focused on growth, innovation, excellent service, and redefining home comfort across Southern California.