{"schemaVersion":"jobsearcher.job.v1","id":"fc2543fd439e22cc56d2f4df","url":"https://jobsearcher.com/jobs/fc2543fd439e22cc56d2f4df","canonicalUrl":"https://jobsearcher.com/jobs/fc2543fd439e22cc56d2f4df","title":"Client Relations Manager","description":"Title: Client Relations Manager\nLocation: Nashville, TN (In-Office)\nStatus: Full Time/Exempt\nReports to: Director of Client Relations\n\nJob Summary\nThe Client Relations Manager is responsible for nurturing and maintaining strong relationships with our clients, ensuring their satisfaction, and maximizing their value from our services. This position is also responsible for generating profitable sales strategies. Success in this role is demonstrated by the ability to skillfully manage client expectations, deliver white glove service, and generate stable revenue.\nResponsibilities\nDevelop and maintain positive relationships with clients, acting as their primary point of contact for all service-related inquiries, concerns, and requests.\nProactively identify opportunities to enhance client satisfaction and drive business growth through upselling or cross-selling.\nAchieve or exceed annual sales goals.\nCollaborate with internal teams (such as sales, operations, projects and technical support) to effectively address client needs and deliver exceptional service.\nSchedule and conduct Technical Business Reviews with clients to ensure their expectations are being met and to gather feedback on their experience with our services.\nMonitor client accounts and contracts, ensuring accuracy and compliance with established terms and conditions.\nAct as a liaison between clients and our technical team, ensuring smooth communication and timely resolution of any issues or escalations.\nStay up to date with industry trends, market conditions, and competitor activities to provide valuable insights and recommendations to clients.\nPrepare and deliver periodic reports on client satisfaction, account performance, and overall business growth.\nRequirements and Qualifications\nStrong interpersonal and communication skills, with the ability to build rapport and effectively influence clients and internal stakeholders.\nExcellent problem-solving and conflict resolution abilities, with the capacity to handle challenging situations with professionalism and empathy.\nExceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously.\nSound knowledge of IT infrastructure, networking, and cloud technologies a plus.\nAbility to understand and articulate complex technical concepts to clients.\nProficient in using CRM software and other relevant tools to manage client relationships and track account activities.\nOccasional day and overnight travel to client sites required.\nEducation and Experience\nBachelor's degree preferred\n3 + years of customer service experience\nPhysical Requirements\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","company":"Technology Lab","rawCompany":"technology lab","city":"Franklin","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:11:14.962Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541820","title":"Public Relations Agencies","slug":"public-relations-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Relations Manager","description":"Title: Client Relations Manager\nLocation: Nashville, TN (In-Office)\nStatus: Full Time/Exempt\nReports to: Director of Client Relations\n\nJob Summary\nThe Client Relations Manager is responsible for nurturing and maintaining strong relationships with our clients, ensuring their satisfaction, and maximizing their value from our services. This position is also responsible for generating profitable sales strategies. Success in this role is demonstrated by the ability to skillfully manage client expectations, deliver white glove service, and generate stable revenue.\nResponsibilities\nDevelop and maintain positive relationships with clients, acting as their primary point of contact for all service-related inquiries, concerns, and requests.\nProactively identify opportunities to enhance client satisfaction and drive business growth through upselling or cross-selling.\nAchieve or exceed annual sales goals.\nCollaborate with internal teams (such as sales, operations, projects and technical support) to effectively address client needs and deliver exceptional service.\nSchedule and conduct Technical Business Reviews with clients to ensure their expectations are being met and to gather feedback on their experience with our services.\nMonitor client accounts and contracts, ensuring accuracy and compliance with established terms and conditions.\nAct as a liaison between clients and our technical team, ensuring smooth communication and timely resolution of any issues or escalations.\nStay up to date with industry trends, market conditions, and competitor activities to provide valuable insights and recommendations to clients.\nPrepare and deliver periodic reports on client satisfaction, account performance, and overall business growth.\nRequirements and Qualifications\nStrong interpersonal and communication skills, with the ability to build rapport and effectively influence clients and internal stakeholders.\nExcellent problem-solving and conflict resolution abilities, with the capacity to handle challenging situations with professionalism and empathy.\nExceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously.\nSound knowledge of IT infrastructure, networking, and cloud technologies a plus.\nAbility to understand and articulate complex technical concepts to clients.\nProficient in using CRM software and other relevant tools to manage client relationships and track account activities.\nOccasional day and overnight travel to client sites required.\nEducation and Experience\nBachelor's degree preferred\n3 + years of customer service experience\nPhysical Requirements\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","datePosted":"2026-07-29T11:11:14.962Z","dateModified":"2026-07-29T11:11:14.962Z","hiringOrganization":{"@type":"Organization","name":"Technology Lab","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fc2543fd439e22cc56d2f4df"},"url":"https://jobsearcher.com/jobs/fc2543fd439e22cc56d2f4df"}}