{"schemaVersion":"jobsearcher.job.v1","id":"fc1c505420e20dcbb3622a4f","url":"https://jobsearcher.com/jobs/fc1c505420e20dcbb3622a4f","canonicalUrl":"https://jobsearcher.com/jobs/fc1c505420e20dcbb3622a4f","title":"Sr. Program Operations Manager","description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO:The Sr. Program Operations Manger will be responcible for hands-on execution and program-administration support to keep the defined program of works on track. Working closely with the client Service Manager, the Senior Program Operations Manager owns the day-to-day operational detail. This includes coordinating logistics, tracking progress against the agreed plan, maintaining financial and status reporting, and surfacing risks early so delivery stays aligned to the scope, standards, and timeline the client has defined.\n\nKEY RESPONSIBILITIES:\nExecution & Delivery Support\nAct as the day-to-day execution partner keeping the defined program of works moving — interpreting the agreed scope and plan, coordinating the activities to deliver it, and keeping all operational detail organized and current.\nTake ownership of the operational detail and program-administration workload on behalf of the EOS Service Delivery Manager and the client Program Specialist, so they can focus on decisions, KPIs, and stakeholder relationships.\nProvide continuity and momentum by keeping plans, trackers, and reporting accurate and up to date at all times.\nProgram Planning & Governance\nMaintain live tracking against the Plan of Record (PoR) defined and owned by the client. Keep milestones, dependencies, resource needs, and status current, and make sure execution stays aligned to the client's agreed plan and timeline.\nProactively identify and escalate risks, blockers, and interdependencies through the EOS Service Delivery Manager to the client, and recommend mitigation options for the client to decide.\nFinancial Reporting & Spend Tracking\nTrack and report spend, commitments, and forecast changes against the per-project hardware budgets we've allocated and handed over, giving us clear, current visibility of where each project stands versus the approved forecast.\nMaintain accurate project-level cost tracking for each active project, and flag spend variances, overruns, or scope-driven changes to us early so we can decide on any action.\nPrepare bills of materials (BOMs) and cost summaries for our review and approval.\nSupport preparation of cost-to-complete forecasts and cost summaries as we request them.\nReporting & Communication\nDeliver regular program status updates and supporting data to the EOS Service Delivery Manager, giving clear visibility of progress, risks, blockers, and anything needing a client decision.\nProduce and maintain dashboards and reporting packs that pull program health, spend position, and delivery milestones into a single view for the client.\nKeep reporting timely, accurate, and tailored to the audience, and support the EOS Service Delivery Manager in preparing QBR materials.\nESSENTIAL CRITERIA:\n4+ years of operational management experience in an AV construction, technical, or AV/collaboration environment.\nBachelor's degree in a relevant field; PMP or equivalent certification.\nDemonstrated proficiency in utilising project management software to coordinate workstreams, monitor progress, and ensure delivery against defined timelines and objectives.\nStrong leadership skills with experience coordinating and managing vendor / delivery resources.\nExceptional communication and stakeholder management skills.\nAbility to adapt to changing priorities and business needs in a fast-paced environment.\nAnalytical mindset with strong problem-solving and decision-making capabilities.\nExperience developing and implementing strategic plans for AV managed services, aligning with organizational or client goals.\nFamiliarity with forecasting, budget reporting, and reporting on delivery KPIs such as on-time delivery, milestone adherence, standards compliance, data accuracy, and forecast accuracy.\nExperience driving operational excellence through process optimization, automation, and adoption of new technologies.\nAbility to demonstrate high levels of integrity and manage sensitive and confidential information.\nSelf-motivated and able to take responsibility in an autonomous environment.\nAdvanced analytical and problem-solving skills.\nStrong influencing, negotiation, and decision-making skills.\n\nDESIRABLE CRITERIA:\nWorking knowledge of audiovisual and video conferencing systems (Cisco, Neat, Zoom, Google Meet), digital signage, and audio systems.\nFamiliarity with AV-over-IP solutions, unified communications, and integration with IT infrastructure.\nITIL Certification v4 or higher.\nProven track record of applying Six Sigma or Lean methodologies to improve IT service processes, reduce operational costs, and enhance service quality.\nExperience with emerging technologies such as AI, automation, or DevOps practices to enhance service delivery.\n\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.\n#LI-GM1\n#LI-Onsite\n#INDNAMER","company":"EOS","rawCompany":"eos","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:58:07.897Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Program Operations Manager","description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO:The Sr. Program Operations Manger will be responcible for hands-on execution and program-administration support to keep the defined program of works on track. Working closely with the client Service Manager, the Senior Program Operations Manager owns the day-to-day operational detail. This includes coordinating logistics, tracking progress against the agreed plan, maintaining financial and status reporting, and surfacing risks early so delivery stays aligned to the scope, standards, and timeline the client has defined.\n\nKEY RESPONSIBILITIES:\nExecution & Delivery Support\nAct as the day-to-day execution partner keeping the defined program of works moving — interpreting the agreed scope and plan, coordinating the activities to deliver it, and keeping all operational detail organized and current.\nTake ownership of the operational detail and program-administration workload on behalf of the EOS Service Delivery Manager and the client Program Specialist, so they can focus on decisions, KPIs, and stakeholder relationships.\nProvide continuity and momentum by keeping plans, trackers, and reporting accurate and up to date at all times.\nProgram Planning & Governance\nMaintain live tracking against the Plan of Record (PoR) defined and owned by the client. Keep milestones, dependencies, resource needs, and status current, and make sure execution stays aligned to the client's agreed plan and timeline.\nProactively identify and escalate risks, blockers, and interdependencies through the EOS Service Delivery Manager to the client, and recommend mitigation options for the client to decide.\nFinancial Reporting & Spend Tracking\nTrack and report spend, commitments, and forecast changes against the per-project hardware budgets we've allocated and handed over, giving us clear, current visibility of where each project stands versus the approved forecast.\nMaintain accurate project-level cost tracking for each active project, and flag spend variances, overruns, or scope-driven changes to us early so we can decide on any action.\nPrepare bills of materials (BOMs) and cost summaries for our review and approval.\nSupport preparation of cost-to-complete forecasts and cost summaries as we request them.\nReporting & Communication\nDeliver regular program status updates and supporting data to the EOS Service Delivery Manager, giving clear visibility of progress, risks, blockers, and anything needing a client decision.\nProduce and maintain dashboards and reporting packs that pull program health, spend position, and delivery milestones into a single view for the client.\nKeep reporting timely, accurate, and tailored to the audience, and support the EOS Service Delivery Manager in preparing QBR materials.\nESSENTIAL CRITERIA:\n4+ years of operational management experience in an AV construction, technical, or AV/collaboration environment.\nBachelor's degree in a relevant field; PMP or equivalent certification.\nDemonstrated proficiency in utilising project management software to coordinate workstreams, monitor progress, and ensure delivery against defined timelines and objectives.\nStrong leadership skills with experience coordinating and managing vendor / delivery resources.\nExceptional communication and stakeholder management skills.\nAbility to adapt to changing priorities and business needs in a fast-paced environment.\nAnalytical mindset with strong problem-solving and decision-making capabilities.\nExperience developing and implementing strategic plans for AV managed services, aligning with organizational or client goals.\nFamiliarity with forecasting, budget reporting, and reporting on delivery KPIs such as on-time delivery, milestone adherence, standards compliance, data accuracy, and forecast accuracy.\nExperience driving operational excellence through process optimization, automation, and adoption of new technologies.\nAbility to demonstrate high levels of integrity and manage sensitive and confidential information.\nSelf-motivated and able to take responsibility in an autonomous environment.\nAdvanced analytical and problem-solving skills.\nStrong influencing, negotiation, and decision-making skills.\n\nDESIRABLE CRITERIA:\nWorking knowledge of audiovisual and video conferencing systems (Cisco, Neat, Zoom, Google Meet), digital signage, and audio systems.\nFamiliarity with AV-over-IP solutions, unified communications, and integration with IT infrastructure.\nITIL Certification v4 or higher.\nProven track record of applying Six Sigma or Lean methodologies to improve IT service processes, reduce operational costs, and enhance service quality.\nExperience with emerging technologies such as AI, automation, or DevOps practices to enhance service delivery.\n\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.\n#LI-GM1\n#LI-Onsite\n#INDNAMER","datePosted":"2026-08-06T16:58:07.897Z","dateModified":"2026-08-06T16:58:07.897Z","hiringOrganization":{"@type":"Organization","name":"EOS","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fc1c505420e20dcbb3622a4f"},"url":"https://jobsearcher.com/jobs/fc1c505420e20dcbb3622a4f"}}