{"schemaVersion":"jobsearcher.job.v1","id":"fc1873c8b3fa2e7bb39d8b2c","url":"https://jobsearcher.com/jobs/fc1873c8b3fa2e7bb39d8b2c","canonicalUrl":"https://jobsearcher.com/jobs/fc1873c8b3fa2e7bb39d8b2c","title":"Staff Operations Engineer","description":"To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.\nTo learn more about our Hiring Range System, please click this link.\nWhy Mozilla?\nMozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years.  We make pioneering brands like Firefox, the privacy-minded web browser.  Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies.  Our work focuses on diverse areas including AI, social media, security, and more.  And we’re doing this without losing focus on our core mission - to make the internet better for people.\nThe Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.  This means we aren’t beholden to any shareholders - only to our mission.  Along with thousands of volunteer contributors and collaborators worldwide, Mozillians design, build, and distribute open-source software that enables people to enjoy the internet on their terms. \nAbout this team and role:\nA Staff Operations Engineer leads the design, reliability, and evolution of hybrid-cloud and workplace infrastructure. This senior role spans teams, drives complex initiatives, sets technical direction, and ensures systems are scalable, secure, and efficient.\nThis role combines technical execution with leadership, shaping architecture both directly and collaboratively.\nWhat you’ll do:\n \nDomain Architecture & Technical Direction\n\nOwn and evolve architecture within a defined infrastructure domain\nDesign and implement scalable, reliable systems spanning multiple teams or environments\nEstablish and promote best practices, patterns, and standards within the domain\nContribute to medium- and long-term technical strategy (typically 6-18 months)\n\nComplex Problem Solving & Execution\n\nLead delivery of ambiguous, high-impact infrastructure projects\nBreak down elaborate system problems into implementable solutions\nDrive migrations, re-architectures, and performance/reliability improvements\nRemain hands-on with critical systems and implementations\n\nCross-Team Collaboration\n\nWork across teams (IT, SRE, Security, Service Owners) to unify solutions.\nInfluence technical decisions through design reviews and collaboration\nEnsure systems integrate cleanly across infrastructures (office, DC, cloud)\n\nReliability, Operations & Scaling\n\nImprove system reliability through monitoring, alerting, and operational design\nContribute to defining SLIs/SLOs and capacity planning within the domain\nParticipate in and lead root cause analysis for complex incidents\nDecrease operational toil through automation and system improvements\n\nInfrastructure & Networking Depth\n\nDesign and support core infrastructure components (compute, DNS, networking, identity, etc.)\nDrive improvements in performance, scalability, and dependability\nContribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)\n\nAutomation & Tooling\n\nBuild and improve automation using scripting and Infrastructure as Code\nContribute to internal tooling and platform improvements\nPromote repeatable, standardized approaches to system management\n\nMentorship & Technical Guidance\n\nMentor engineers and guide system design and troubleshooting\nRaise the technical quality of the team through reviews and shared practices\nAct as a go-to resource within the domain\n\nDocumentation & Operational Clarity\n\nMaintain clear documentation, diagrams, and runbooks for systems owned\nEnsure systems are understandable and operable by others\nContribute to knowledge sharing across teams\n\nWhat you’ll bring:\n\n6+ years of experience in systems engineering or infrastructure roles\nStrong experience designing and operating production infrastructure\nSolid expertise in:\n\nVMware\nCisco UCS\nApplication/Network Loadbalancers\n\nLinux/Unix Operating Systems\nNetworking fundamentals (DNS, TCP/IP, routing, firewalls)\nData center environments\n\nDemonstrated ability to lead complex technical work across teams\n\nPreferred Skills\n\nExperience with Infrastructure as Code\n\nPuppet/Ansible/etc\nPython\n\nFamiliarity with observability tooling and reliability practices\nExperience with containerization and modern platform tooling\nExposure to security best practices in infrastructure design\n\nKey Competencies\n\nMulti-Team Impact: Demonstrate influence and contributions that extend beyond your immediate team. Consistently participate in initiatives that affect infrastructure within your broader domain, and provide support or guidance across multiple teams when necessary.\nTechnical Ownership (Scoped): Take responsibility for systems or architecture within a clearly defined area of the infrastructure. Oversee the health, evolution, and quality of these systems, ensuring alignment with organizational standards.\nExecution Amid Ambiguity: delivers on loosely defined problems with high impact\nInfluence Without Authority: drives alignment through credibility and alliance\nBalance of Depth + Breadth: deep in one area, competent across adjacent systems\nHands-On Leadership: actively contributes to implementation, not just design\n\nBonus Skills/Competencies\n\nGitHub Enterprise Administration\n\nUser Access Management\nGH Org / Repo Management\nSSO / SCIM Integration\nPolicy Enforcement\n\nWhat you’ll get:\n\nGenerous performance-based bonus plans for all eligible employees - we share in our success as one team\nRich medical, dental, and vision coverage\nGenerous retirement contributions with 100% immediate vesting (regardless of whether you contribute)\nQuarterly all-company wellness days where everyone takes a pause together\nCountry-specific holidays plus a day off for your birthday\nOne-time home office stipend\nAnnual professional development budget\nQuarterly well-being stipend\nConsiderable paid parental leave\nEmployee referral bonus program\nOther benefits (life/AD&D, disability, EAP, etc. - varies by country)\n\nAbout Mozilla \nMozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.\nCommitment to diversity, equity, inclusion, and belonging\nMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.\nWe will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.\nWe are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.\nGroup: C\n#LI-DNI\nReq ID: R3138","company":"Mozilla","rawCompany":"mozilla","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-01T03:15:07.705Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Staff Operations Engineer","description":"To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.\nTo learn more about our Hiring Range System, please click this link.\nWhy Mozilla?\nMozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years.  We make pioneering brands like Firefox, the privacy-minded web browser.  Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies.  Our work focuses on diverse areas including AI, social media, security, and more.  And we’re doing this without losing focus on our core mission - to make the internet better for people.\nThe Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.  This means we aren’t beholden to any shareholders - only to our mission.  Along with thousands of volunteer contributors and collaborators worldwide, Mozillians design, build, and distribute open-source software that enables people to enjoy the internet on their terms. \nAbout this team and role:\nA Staff Operations Engineer leads the design, reliability, and evolution of hybrid-cloud and workplace infrastructure. This senior role spans teams, drives complex initiatives, sets technical direction, and ensures systems are scalable, secure, and efficient.\nThis role combines technical execution with leadership, shaping architecture both directly and collaboratively.\nWhat you’ll do:\n \nDomain Architecture & Technical Direction\n\nOwn and evolve architecture within a defined infrastructure domain\nDesign and implement scalable, reliable systems spanning multiple teams or environments\nEstablish and promote best practices, patterns, and standards within the domain\nContribute to medium- and long-term technical strategy (typically 6-18 months)\n\nComplex Problem Solving & Execution\n\nLead delivery of ambiguous, high-impact infrastructure projects\nBreak down elaborate system problems into implementable solutions\nDrive migrations, re-architectures, and performance/reliability improvements\nRemain hands-on with critical systems and implementations\n\nCross-Team Collaboration\n\nWork across teams (IT, SRE, Security, Service Owners) to unify solutions.\nInfluence technical decisions through design reviews and collaboration\nEnsure systems integrate cleanly across infrastructures (office, DC, cloud)\n\nReliability, Operations & Scaling\n\nImprove system reliability through monitoring, alerting, and operational design\nContribute to defining SLIs/SLOs and capacity planning within the domain\nParticipate in and lead root cause analysis for complex incidents\nDecrease operational toil through automation and system improvements\n\nInfrastructure & Networking Depth\n\nDesign and support core infrastructure components (compute, DNS, networking, identity, etc.)\nDrive improvements in performance, scalability, and dependability\nContribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)\n\nAutomation & Tooling\n\nBuild and improve automation using scripting and Infrastructure as Code\nContribute to internal tooling and platform improvements\nPromote repeatable, standardized approaches to system management\n\nMentorship & Technical Guidance\n\nMentor engineers and guide system design and troubleshooting\nRaise the technical quality of the team through reviews and shared practices\nAct as a go-to resource within the domain\n\nDocumentation & Operational Clarity\n\nMaintain clear documentation, diagrams, and runbooks for systems owned\nEnsure systems are understandable and operable by others\nContribute to knowledge sharing across teams\n\nWhat you’ll bring:\n\n6+ years of experience in systems engineering or infrastructure roles\nStrong experience designing and operating production infrastructure\nSolid expertise in:\n\nVMware\nCisco UCS\nApplication/Network Loadbalancers\n\nLinux/Unix Operating Systems\nNetworking fundamentals (DNS, TCP/IP, routing, firewalls)\nData center environments\n\nDemonstrated ability to lead complex technical work across teams\n\nPreferred Skills\n\nExperience with Infrastructure as Code\n\nPuppet/Ansible/etc\nPython\n\nFamiliarity with observability tooling and reliability practices\nExperience with containerization and modern platform tooling\nExposure to security best practices in infrastructure design\n\nKey Competencies\n\nMulti-Team Impact: Demonstrate influence and contributions that extend beyond your immediate team. Consistently participate in initiatives that affect infrastructure within your broader domain, and provide support or guidance across multiple teams when necessary.\nTechnical Ownership (Scoped): Take responsibility for systems or architecture within a clearly defined area of the infrastructure. Oversee the health, evolution, and quality of these systems, ensuring alignment with organizational standards.\nExecution Amid Ambiguity: delivers on loosely defined problems with high impact\nInfluence Without Authority: drives alignment through credibility and alliance\nBalance of Depth + Breadth: deep in one area, competent across adjacent systems\nHands-On Leadership: actively contributes to implementation, not just design\n\nBonus Skills/Competencies\n\nGitHub Enterprise Administration\n\nUser Access Management\nGH Org / Repo Management\nSSO / SCIM Integration\nPolicy Enforcement\n\nWhat you’ll get:\n\nGenerous performance-based bonus plans for all eligible employees - we share in our success as one team\nRich medical, dental, and vision coverage\nGenerous retirement contributions with 100% immediate vesting (regardless of whether you contribute)\nQuarterly all-company wellness days where everyone takes a pause together\nCountry-specific holidays plus a day off for your birthday\nOne-time home office stipend\nAnnual professional development budget\nQuarterly well-being stipend\nConsiderable paid parental leave\nEmployee referral bonus program\nOther benefits (life/AD&D, disability, EAP, etc. - varies by country)\n\nAbout Mozilla \nMozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.\nCommitment to diversity, equity, inclusion, and belonging\nMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.\nWe will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.\nWe are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.\nGroup: C\n#LI-DNI\nReq ID: R3138","datePosted":"2026-07-01T03:15:07.705Z","dateModified":"2026-07-01T03:15:07.705Z","hiringOrganization":{"@type":"Organization","name":"Mozilla","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fc1873c8b3fa2e7bb39d8b2c"},"url":"https://jobsearcher.com/jobs/fc1873c8b3fa2e7bb39d8b2c"}}