{"schemaVersion":"jobsearcher.job.v1","id":"fbfb63a36a96de93b5f7aabe","url":"https://jobsearcher.com/jobs/fbfb63a36a96de93b5f7aabe","canonicalUrl":"https://jobsearcher.com/jobs/fbfb63a36a96de93b5f7aabe","title":"Front Office Manager","description":"Our Mission We believe heartfelt, human connections make people's lives better. Especially the people who work here.\nOur founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.\nYour work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.\nWhat We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.\nIt all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.\nThat's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.\nIt adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.\nJob Responsibilities Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.\nSome of your responsibilities include:\nDelete or add transactions that will assist in balancing revenues.\nReview Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.\nAssist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.\nInspect all VIP arrival rooms.\nAttend monthly Wine Hour according to the schedule.\nRun and attend departmental training classes and seminars as needed.\nSupervise all duties performed by the Front Office team.\nCoach, and counsel employees when necessary, using the correct documentation and techniques.\nMake sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.\nSchedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).\nMeet or exceed levels of service required by the Mystery Shopper Survey, as well as the \"guest comment card\" return ratios.\nMeet or come in under payroll and expense budgets.\nAccountable for the \"guest ledger\" and its daily maintenance.\nEnsure that all employees follow cash and credit handling procedures.\nMeet the desk agents to get any pertinent information, review Front Desk logbook for incidents and arrivals noting any special requests or changes.\nAssess whether any guest relocation will be necessary, assist guests with services and requests.\nFollow established key control policy, be knowledgeable of all fire and emergency procedures.\nComplete other departmental duties as they become necessary and/or required by immediate supervisors.\nEnsure that hotel services are coordinated to provide the best in guest and employee satisfaction.\nCreate and post all employee schedules within the required time frame.\nAssist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).\nMake sure expenses and labor costs are meeting or coming in under budgeted requirements.\nServSafe Certification must be completed\nTIPS Training must be completed\nWhat You Bring 2 years of management experience in hospitality or similar industry.\nBachelor's degree is preferred.\nAbility to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.\nAbility to read, write, and verbally communicate effectively and professionally.\nExperience with Opera and Microsoft Office Suite is preferred.\nFlexible schedule, able to work evenings, weekends, and holidays when needed.\nDifferences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.\nBe yourself. Lead yourself. Make it count.","company":"Kimpton","rawCompany":"kimpton","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:29:56.142Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721191","title":"Bed-and-Breakfast Inns","slug":"bed-and-breakfast-inns"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"Our Mission We believe heartfelt, human connections make people's lives better. Especially the people who work here.\nOur founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.\nYour work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.\nWhat We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.\nIt all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.\nThat's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.\nIt adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.\nJob Responsibilities Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.\nSome of your responsibilities include:\nDelete or add transactions that will assist in balancing revenues.\nReview Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.\nAssist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.\nInspect all VIP arrival rooms.\nAttend monthly Wine Hour according to the schedule.\nRun and attend departmental training classes and seminars as needed.\nSupervise all duties performed by the Front Office team.\nCoach, and counsel employees when necessary, using the correct documentation and techniques.\nMake sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.\nSchedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).\nMeet or exceed levels of service required by the Mystery Shopper Survey, as well as the \"guest comment card\" return ratios.\nMeet or come in under payroll and expense budgets.\nAccountable for the \"guest ledger\" and its daily maintenance.\nEnsure that all employees follow cash and credit handling procedures.\nMeet the desk agents to get any pertinent information, review Front Desk logbook for incidents and arrivals noting any special requests or changes.\nAssess whether any guest relocation will be necessary, assist guests with services and requests.\nFollow established key control policy, be knowledgeable of all fire and emergency procedures.\nComplete other departmental duties as they become necessary and/or required by immediate supervisors.\nEnsure that hotel services are coordinated to provide the best in guest and employee satisfaction.\nCreate and post all employee schedules within the required time frame.\nAssist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).\nMake sure expenses and labor costs are meeting or coming in under budgeted requirements.\nServSafe Certification must be completed\nTIPS Training must be completed\nWhat You Bring 2 years of management experience in hospitality or similar industry.\nBachelor's degree is preferred.\nAbility to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.\nAbility to read, write, and verbally communicate effectively and professionally.\nExperience with Opera and Microsoft Office Suite is preferred.\nFlexible schedule, able to work evenings, weekends, and holidays when needed.\nDifferences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.\nBe yourself. Lead yourself. Make it count.","datePosted":"2026-06-28T03:29:56.142Z","dateModified":"2026-06-28T03:29:56.142Z","hiringOrganization":{"@type":"Organization","name":"Kimpton","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbfb63a36a96de93b5f7aabe"},"url":"https://jobsearcher.com/jobs/fbfb63a36a96de93b5f7aabe"}}