{"schemaVersion":"jobsearcher.job.v1","id":"fbedd4d6101a4e32bd9d72bd","url":"https://jobsearcher.com/jobs/fbedd4d6101a4e32bd9d72bd","canonicalUrl":"https://jobsearcher.com/jobs/fbedd4d6101a4e32bd9d72bd","title":"Care System Associate - Remote","description":"Do you have experience working in a Call Center type of environment? Are you looking or open to working Evening shift during the week and open to working weekends? Is $16.00 to $18.00 in your price range? Than this is the opportunity for you?\nPosition Summary: As a Care System Associate you will be responsible for providing the highest level of support when answering phones, managing the client open visits and alert report, providing resolution to missed visits, short and long visits and high priority alerts and providing urgent and immediate care to each caller’s situation. This position is also responsible for making scheduling changes and updating notes and making schedule adjustments within the scheduling system to ensure all clients are served timely and as required.\nSCHEDULE: Remote (Schedule is permanent, no changes can be made. Must work holidays that you are scheduled)\nMONDAY - 4PM-9:30PM\nTUESDAY - OFF\nWEDNESDAY - OFF\nTHURSDAY - 4PM-9:30PM\nFRIDAY - 4PM-9:30PM\nSATURDAY - 10:30AM-9PM\nSUNDAY - 10:30AM-9PM\nPay: $16.00 - $18.00 Hourly\n>> We offer our team the best < Medical, Dental and Vision Benefits\nContinued Education\nPTO Plan (Holiday, PTO & Sick Time)\nRetirement Planning\nLife Insurance\nEmployee discounts\nEssential Duties:\nEffectively respond to all inbound calls per day related to scheduling changes from clients and employees\nResponsible for the coordination of care between caregivers and clients to ensure all visits are filled\nAbility to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met\nMake outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps\nMeet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention\nUnderstand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes – Client, Branch, Home Care Aides and Leadership personnel as needed\nAbility to lead meetings with assigned branches on a daily and weekly basis as needed\nMaintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clients\nMaintains a high degree of confidentiality at all times due to access to sensitive information\nMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the department\nFollows all Medicare, Medicaid, and HIPAA regulations and requirements\nAbides by all regulations, policies, procedures and standards\nPerforms other duties as assigned\nPerformance Responsibilities:\nMaintains positive internal and external customer service relationships\nMaintains open lines of communication\nPlans and organizes work effectively and ensures its completion\nMeets all productivity requirements\nDemonstrates team behavior and promotes a team-oriented environment\nActively participates in Continuous Quality Improvement\nRepresents the organization professionally at all times\nPosition Requirements & Competencies:\nHigh School diploma required, Associates Degree in Business or related field is preferred\n1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferred\nMust have reliable WIFI and quiet workspace\nMust be proficient in Microsoft Outlook with strong reading, writing and problem solving skills\nAttention to detail; ability to understand and comply with program/contract policies and procedures\nBilingual is a plus, but not required\nTeam oriented problem solving skills\nTo apply via text, text 11053 to 334-518-4376.\nEmployee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.","company":"Addu","rawCompany":"addu","city":"Lisle","state":"IL","isRemote":true,"isActive":false,"createdAt":"2026-08-03T22:52:46.297Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"43-2011.00","title":"Switchboard Operators, Including Answering Service","slug":"switchboard-operators-including-answering-service"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"621610","title":"Home Health Care Services","slug":"home-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Care System Associate - Remote","description":"Do you have experience working in a Call Center type of environment? Are you looking or open to working Evening shift during the week and open to working weekends? Is $16.00 to $18.00 in your price range? Than this is the opportunity for you?\nPosition Summary: As a Care System Associate you will be responsible for providing the highest level of support when answering phones, managing the client open visits and alert report, providing resolution to missed visits, short and long visits and high priority alerts and providing urgent and immediate care to each caller’s situation. This position is also responsible for making scheduling changes and updating notes and making schedule adjustments within the scheduling system to ensure all clients are served timely and as required.\nSCHEDULE: Remote (Schedule is permanent, no changes can be made. Must work holidays that you are scheduled)\nMONDAY - 4PM-9:30PM\nTUESDAY - OFF\nWEDNESDAY - OFF\nTHURSDAY - 4PM-9:30PM\nFRIDAY - 4PM-9:30PM\nSATURDAY - 10:30AM-9PM\nSUNDAY - 10:30AM-9PM\nPay: $16.00 - $18.00 Hourly\n>> We offer our team the best < Medical, Dental and Vision Benefits\nContinued Education\nPTO Plan (Holiday, PTO & Sick Time)\nRetirement Planning\nLife Insurance\nEmployee discounts\nEssential Duties:\nEffectively respond to all inbound calls per day related to scheduling changes from clients and employees\nResponsible for the coordination of care between caregivers and clients to ensure all visits are filled\nAbility to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met\nMake outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps\nMeet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention\nUnderstand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes – Client, Branch, Home Care Aides and Leadership personnel as needed\nAbility to lead meetings with assigned branches on a daily and weekly basis as needed\nMaintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clients\nMaintains a high degree of confidentiality at all times due to access to sensitive information\nMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the department\nFollows all Medicare, Medicaid, and HIPAA regulations and requirements\nAbides by all regulations, policies, procedures and standards\nPerforms other duties as assigned\nPerformance Responsibilities:\nMaintains positive internal and external customer service relationships\nMaintains open lines of communication\nPlans and organizes work effectively and ensures its completion\nMeets all productivity requirements\nDemonstrates team behavior and promotes a team-oriented environment\nActively participates in Continuous Quality Improvement\nRepresents the organization professionally at all times\nPosition Requirements & Competencies:\nHigh School diploma required, Associates Degree in Business or related field is preferred\n1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferred\nMust have reliable WIFI and quiet workspace\nMust be proficient in Microsoft Outlook with strong reading, writing and problem solving skills\nAttention to detail; ability to understand and comply with program/contract policies and procedures\nBilingual is a plus, but not required\nTeam oriented problem solving skills\nTo apply via text, text 11053 to 334-518-4376.\nEmployee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.","datePosted":"2026-08-03T22:52:46.297Z","dateModified":"2026-08-03T22:52:46.297Z","hiringOrganization":{"@type":"Organization","name":"Addu","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lisle","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbedd4d6101a4e32bd9d72bd"},"url":"https://jobsearcher.com/jobs/fbedd4d6101a4e32bd9d72bd"}}