{"schemaVersion":"jobsearcher.job.v1","id":"fbeaea1b6028d28d1aaf1a64","url":"https://jobsearcher.com/jobs/fbeaea1b6028d28d1aaf1a64","canonicalUrl":"https://jobsearcher.com/jobs/fbeaea1b6028d28d1aaf1a64","title":"Software Support Specialist","description":"Full‑Time • Monday–Friday, 7:00 AM – 3:30 PM\nPart-Time • Monday–Friday, 7:00 AM – 1:00 PM or 8:00 AM - 2:00 PM (options are flexible)\nFor over 39 years, SMART has been a trusted leader in the education industry, providing cost‑efficient SaaS management solutions that help schools and organizations save time, increase productivity, and operate with confidence. Our technology supports customers nationwide, and our team is known for delivering reliable, personable, and expert service.\nAbout the Role\nWe are looking for a motivated Software Support Specialist to join our small, high‑performing team. In this role, you will support both prospective and existing customers by answering product questions, resolving technical issues, and guiding users through our software via phone, email, chat, screen share, and webinars.\nThis is an excellent opportunity for someone who enjoys helping others, learns quickly, and wants a clear path for advancement within a growing SaaS company.\nWhat You’ll Do\nProvide 5‑star customer service across phone, email, chat, and webinars\nAnswer incoming calls promptly (within three rings)\nDocument all customer interactions in our ticketing system\nTroubleshoot issues or escalate when appropriate\nTrain new and existing customers via webinar/screen share (Training Specialist track)\nServe as a SMART Brand Ambassador when needed\nLearn and master company products and services quickly\nManage multiple phone lines and incoming requests\nPerform additional duties as assigned\nWhat You Bring\nStrong customer service and communication skills\nProfessional phone and email etiquette\nAbility to multitask, stay organized, and follow through\nBasic technical understanding of software systems, computers, routers, modems, and firewalls\nProficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections\nPunctual, reliable, and team‑oriented work habits\nGrowth & Advancement\nWe believe in promoting from within. Team members who excel can advance into:\nTraining Specialist (+ pay increase; typically, within 3-6 months)\nSenior Specialist (+ pay increase)\nSupervisor (+ pay increase)\nManager (+ higher pay increase)\nSales Development Specialist (+ significant pay increase)\nSchedule & Compensation\nFull‑time: Monday–Friday, 7:00 AM – 3:30 PM or Part-time 7-1 or 8-2 (flexible)\nStarting wage based on experience\nNon‑exempt position\nBenefits\nEmployer‑paid health insurance\nDental and life insurance\nPaid sick time, vacation, and holidays\nAdvancement opportunities with pay increases tied to added responsibilities\nJob Types: Full-time, Part-time\nPay: $18.00 - $22.00 per hour\nExpected hours: 30 – 40 per week\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nWork Location: In person","company":"Smart","rawCompany":"smart","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:59:00.208Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Specialist","description":"Full‑Time • Monday–Friday, 7:00 AM – 3:30 PM\nPart-Time • Monday–Friday, 7:00 AM – 1:00 PM or 8:00 AM - 2:00 PM (options are flexible)\nFor over 39 years, SMART has been a trusted leader in the education industry, providing cost‑efficient SaaS management solutions that help schools and organizations save time, increase productivity, and operate with confidence. Our technology supports customers nationwide, and our team is known for delivering reliable, personable, and expert service.\nAbout the Role\nWe are looking for a motivated Software Support Specialist to join our small, high‑performing team. In this role, you will support both prospective and existing customers by answering product questions, resolving technical issues, and guiding users through our software via phone, email, chat, screen share, and webinars.\nThis is an excellent opportunity for someone who enjoys helping others, learns quickly, and wants a clear path for advancement within a growing SaaS company.\nWhat You’ll Do\nProvide 5‑star customer service across phone, email, chat, and webinars\nAnswer incoming calls promptly (within three rings)\nDocument all customer interactions in our ticketing system\nTroubleshoot issues or escalate when appropriate\nTrain new and existing customers via webinar/screen share (Training Specialist track)\nServe as a SMART Brand Ambassador when needed\nLearn and master company products and services quickly\nManage multiple phone lines and incoming requests\nPerform additional duties as assigned\nWhat You Bring\nStrong customer service and communication skills\nProfessional phone and email etiquette\nAbility to multitask, stay organized, and follow through\nBasic technical understanding of software systems, computers, routers, modems, and firewalls\nProficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections\nPunctual, reliable, and team‑oriented work habits\nGrowth & Advancement\nWe believe in promoting from within. Team members who excel can advance into:\nTraining Specialist (+ pay increase; typically, within 3-6 months)\nSenior Specialist (+ pay increase)\nSupervisor (+ pay increase)\nManager (+ higher pay increase)\nSales Development Specialist (+ significant pay increase)\nSchedule & Compensation\nFull‑time: Monday–Friday, 7:00 AM – 3:30 PM or Part-time 7-1 or 8-2 (flexible)\nStarting wage based on experience\nNon‑exempt position\nBenefits\nEmployer‑paid health insurance\nDental and life insurance\nPaid sick time, vacation, and holidays\nAdvancement opportunities with pay increases tied to added responsibilities\nJob Types: Full-time, Part-time\nPay: $18.00 - $22.00 per hour\nExpected hours: 30 – 40 per week\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nWork Location: In person","datePosted":"2026-04-14T10:59:00.208Z","dateModified":"2026-04-14T10:59:00.208Z","hiringOrganization":{"@type":"Organization","name":"Smart","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbeaea1b6028d28d1aaf1a64"},"url":"https://jobsearcher.com/jobs/fbeaea1b6028d28d1aaf1a64"}}