{"schemaVersion":"jobsearcher.job.v1","id":"fbeabd07342e274e4b04e218","url":"https://jobsearcher.com/jobs/fbeabd07342e274e4b04e218","canonicalUrl":"https://jobsearcher.com/jobs/fbeabd07342e274e4b04e218","title":"Application Support Engineer","description":"The Customer Support Engineer is responsible for providing technical assistance and support to customers experiencing issues with Splan products.This role involves troubleshooting software problems, answering customer inquiries, and collaborating with internal teams to resolve complex issues.The position requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with both technical and non-technicalaudiences.\r\nKey Responsibilities Technical Support: Diagnose and resolve customer-reported issues related to products or services via phone, email, chat, or remote access tools.\r\nProvide L1/L2 application production support to user.\r\nEnsure maximum uptime for multiple production system.\r\nWork to comply with SLA and OLA.\r\nTroubleshooting: Identify root causes of technical problems, ranging from software bugs to hardware malfunctions, and provide step-by-step solutions.\r\nCustomer Communication: Explain complex technical concepts in a clear, concise, and user-friendly manner to customers with varying levels of technical expertise.\r\nDocumentation: Log customer interactions, issues, and resolutions in a ticketing system for tracking and future reference.\r\nProduct Feedback: Gather customer feedback and relay it to relevant teams to improve product functionality and user experience.\r\nTraining & Onboarding: Assist customers with product setup, configuration, and best practices to maximize value and satisfaction.\r\nKnowledge Base Contribution: Create and update support documentation, FAQs, and guides to empower customers and streamline support processes.\r\nQualifications Education: Bachelor's degree in computer science, Engineering, Information Technology, or a related field (or equivalent experience).\r\nExperience: 3+ years in a technical support, customer-facing, or engineering role (experience may vary by company).\r\nTechnical Skills: Proficiency in troubleshooting software/hardware issues, familiarity with operating systems (e.g., Windows, Linux, macOS), and knowledge of relevant tools (e.g., Java, CRM software, remote desktop tools, ticketing systems like Zoho or Jira).\r\nSoft Skills: Excellent communication, patience, and the ability to handle frustrated customers calmly and professionally.\r\nBonus Skills: Experience with programming/scripting (e.g. SQL), cloud platforms (e.g., AWS, Azure), or networking basics (e.g., TCP/IP, DNS).\r\n401(k)\r\nHealth insurance\r\nPaid time off\r\nHow to apply Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.\r\nWork Location: Hybrid remote in Fremont, CA 94538\r\nJ-18808-Ljbffr","company":"Splan","rawCompany":"splan","city":"Fremont","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:49:43.298Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"The Customer Support Engineer is responsible for providing technical assistance and support to customers experiencing issues with Splan products.This role involves troubleshooting software problems, answering customer inquiries, and collaborating with internal teams to resolve complex issues.The position requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with both technical and non-technicalaudiences.\r\nKey Responsibilities Technical Support: Diagnose and resolve customer-reported issues related to products or services via phone, email, chat, or remote access tools.\r\nProvide L1/L2 application production support to user.\r\nEnsure maximum uptime for multiple production system.\r\nWork to comply with SLA and OLA.\r\nTroubleshooting: Identify root causes of technical problems, ranging from software bugs to hardware malfunctions, and provide step-by-step solutions.\r\nCustomer Communication: Explain complex technical concepts in a clear, concise, and user-friendly manner to customers with varying levels of technical expertise.\r\nDocumentation: Log customer interactions, issues, and resolutions in a ticketing system for tracking and future reference.\r\nProduct Feedback: Gather customer feedback and relay it to relevant teams to improve product functionality and user experience.\r\nTraining & Onboarding: Assist customers with product setup, configuration, and best practices to maximize value and satisfaction.\r\nKnowledge Base Contribution: Create and update support documentation, FAQs, and guides to empower customers and streamline support processes.\r\nQualifications Education: Bachelor's degree in computer science, Engineering, Information Technology, or a related field (or equivalent experience).\r\nExperience: 3+ years in a technical support, customer-facing, or engineering role (experience may vary by company).\r\nTechnical Skills: Proficiency in troubleshooting software/hardware issues, familiarity with operating systems (e.g., Windows, Linux, macOS), and knowledge of relevant tools (e.g., Java, CRM software, remote desktop tools, ticketing systems like Zoho or Jira).\r\nSoft Skills: Excellent communication, patience, and the ability to handle frustrated customers calmly and professionally.\r\nBonus Skills: Experience with programming/scripting (e.g. SQL), cloud platforms (e.g., AWS, Azure), or networking basics (e.g., TCP/IP, DNS).\r\n401(k)\r\nHealth insurance\r\nPaid time off\r\nHow to apply Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.\r\nWork Location: Hybrid remote in Fremont, CA 94538\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:49:43.298Z","dateModified":"2026-04-09T15:49:43.298Z","hiringOrganization":{"@type":"Organization","name":"Splan","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fremont","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbeabd07342e274e4b04e218"},"url":"https://jobsearcher.com/jobs/fbeabd07342e274e4b04e218"}}