{"schemaVersion":"jobsearcher.job.v1","id":"fbe9c4d874fe99cb3bb76822","url":"https://jobsearcher.com/jobs/fbe9c4d874fe99cb3bb76822","canonicalUrl":"https://jobsearcher.com/jobs/fbe9c4d874fe99cb3bb76822","title":"IT Support Technician","description":"Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.\n\nPattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].\n\nPattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.\nWhat is a day in the life of an IT Support Technician?\nRespond to and resolve help desk requests through tickets, email, chat, and phone calls.\nEscalate complex issues to senior IT staff when needed.\nSet up and deactivate user accounts following IT policies and security standards.\nProvide remote support with tools like RDP or TeamViewer.\nTroubleshoot and resolve issues with laptops, desktops, printers, networking, and software.\nSupport employees on Windows, MacOS, and Google Workspace.\nEnsure security by following access controls and IT best practices.\nDocument fixes and maintain accurate records in the helpdesk system.\nMeet SLAs by resolving tickets quickly and effectively while minimizing downtime.\nWhat will I need to thrive in this role?\n1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).\nFamiliarity with Windows and macOS, Microsoft Office, and Google Workspace.\nBasic understanding of networking (Wi-Fi, DNS, VPN, etc.).\nExperience with remote support tools like RDP, TeamViewer, or similar.\nStrong problem-solving and communication skills.\nIT certifications (CompTIA A+, Net+, Sec+) are a plus.\nWhat does high performance look like?\nFollowing IT best practices for security, storage, and data protection.\nPrioritizing and resolving tickets efficiently in a high-volume environment.\nKeeping team members productive with minimal downtime.\nWorking independently as well as collaborating as part of a global IT team.\nWhat is the team like?\nYou’ll be part of a global IT support team that values collaboration, speed, and problem-solving. We share knowledge, support each other, and encourage new ideas. You’ll report directly to the Director of IT and work closely with other technicians and senior engineers.\nSounds great! What’s the company culture?\nGame Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.\nData Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.\nPartner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.\nTeam of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.\nWhat is the hiring process?\nInitial phone interview with Pattern’s talent acquisition team\nTechnical assessment with peers in IT\nVideo interview with a hiring manager\nExecutive review\nOffer\nHow can I stand out as an applicant?\nBe prepared to talk about professional accomplishments with specific data to quantify examples\nBe ready to talk about how you can add value and be the best addition to the team\nFocus on mentioning how you would be partner-obsessed at Pattern\nBe prepared to talk about any side projects related to data and analytics\nWhy should I work at Pattern?\n\nPattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:\n\nUnlimited PTO\nPaid Holidays\nOnsite Fitness Center\nCompany Paid Life Insurance\nCasual Dress Code\nCompetitive Pay\nHealth, Vision, and Dental Insurance\n401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.\n\nPattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Pattern","rawCompany":"pattern","city":"Lehi","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:43:31.441Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.\n\nPattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].\n\nPattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.\nWhat is a day in the life of an IT Support Technician?\nRespond to and resolve help desk requests through tickets, email, chat, and phone calls.\nEscalate complex issues to senior IT staff when needed.\nSet up and deactivate user accounts following IT policies and security standards.\nProvide remote support with tools like RDP or TeamViewer.\nTroubleshoot and resolve issues with laptops, desktops, printers, networking, and software.\nSupport employees on Windows, MacOS, and Google Workspace.\nEnsure security by following access controls and IT best practices.\nDocument fixes and maintain accurate records in the helpdesk system.\nMeet SLAs by resolving tickets quickly and effectively while minimizing downtime.\nWhat will I need to thrive in this role?\n1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).\nFamiliarity with Windows and macOS, Microsoft Office, and Google Workspace.\nBasic understanding of networking (Wi-Fi, DNS, VPN, etc.).\nExperience with remote support tools like RDP, TeamViewer, or similar.\nStrong problem-solving and communication skills.\nIT certifications (CompTIA A+, Net+, Sec+) are a plus.\nWhat does high performance look like?\nFollowing IT best practices for security, storage, and data protection.\nPrioritizing and resolving tickets efficiently in a high-volume environment.\nKeeping team members productive with minimal downtime.\nWorking independently as well as collaborating as part of a global IT team.\nWhat is the team like?\nYou’ll be part of a global IT support team that values collaboration, speed, and problem-solving. We share knowledge, support each other, and encourage new ideas. You’ll report directly to the Director of IT and work closely with other technicians and senior engineers.\nSounds great! What’s the company culture?\nGame Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.\nData Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.\nPartner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.\nTeam of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.\nWhat is the hiring process?\nInitial phone interview with Pattern’s talent acquisition team\nTechnical assessment with peers in IT\nVideo interview with a hiring manager\nExecutive review\nOffer\nHow can I stand out as an applicant?\nBe prepared to talk about professional accomplishments with specific data to quantify examples\nBe ready to talk about how you can add value and be the best addition to the team\nFocus on mentioning how you would be partner-obsessed at Pattern\nBe prepared to talk about any side projects related to data and analytics\nWhy should I work at Pattern?\n\nPattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:\n\nUnlimited PTO\nPaid Holidays\nOnsite Fitness Center\nCompany Paid Life Insurance\nCasual Dress Code\nCompetitive Pay\nHealth, Vision, and Dental Insurance\n401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.\n\nPattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-04-12T17:43:31.441Z","dateModified":"2026-04-12T17:43:31.441Z","hiringOrganization":{"@type":"Organization","name":"Pattern","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lehi","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbe9c4d874fe99cb3bb76822"},"url":"https://jobsearcher.com/jobs/fbe9c4d874fe99cb3bb76822"}}