{"schemaVersion":"jobsearcher.job.v1","id":"fbdd14e696b5d5ab19df0c6c","url":"https://jobsearcher.com/jobs/fbdd14e696b5d5ab19df0c6c","canonicalUrl":"https://jobsearcher.com/jobs/fbdd14e696b5d5ab19df0c6c","title":"Client Service Associate","description":"The Client Service Associate serves as the expert when taking in and delivering client repairs, interacting with customers to explain the repair process, and working hand-in-hand with sales professionals, introducing them to service clients who may be interested in making an additional purchase while in the store. The Client Service Associate must actively listen with compassion and speak with authority to both understand client needs and convey expertise.\r\nThis position may be required to work weekends, some holidays, and peak sales periods.\r\nResponsibilities\r\nTake in client repairs and enter into Hamilton's proprietary repair system.\r\nCommunicate with clients to explain full range of options for service and repair, as well as process for repair and the type of work they can expect will be done.\r\nUtilize pre-set pricing guides to estimate repair costs at the point of take-in.\r\nEnsure proper processes are followed throughout the entire take-in interaction.\r\nProperly document client property, file appropriately, and update systems as needed.\r\nUtilize Hamilton Service Standards and communication skills when working with clients to ensure client satisfaction and exceeding of expectations.\r\nEnsure that any client service issues are handled utilizing all appropriate resources and in a timely fashion to guarantee complete client satisfaction.\r\nSatisfy customer requests for information or assistance in selection, service or concerns in a timely manner.\r\nFollow up with clients as-needed to inform them of repair status.\r\nFollow up with Hamilton team members as needed to check on status of repairs or provide updates so that everyone can remain informed of necessary information.\r\nCoordinate data entry, reports, appraisal information and follow-up to clients and vendors.\r\nContact clients upon completion of their repair to inform them of status and schedule a pick-up or delivery.\r\nWork as a team with the sales professionals, service professionals, and management in the store to create the best possible experience for clients and coworkers.\r\nSkills\r\nBasic computer proficiency and ability to learn proprietary back-end systems.\r\nCommitment to company standards and values.\r\nAbility to multi-task and to work with a diverse client base.\r\nAbility to stay composed and collected under pressure, or in client-facing situations.\r\nExcellent product knowledge, client service and problem resolution skills.\r\nExcellent verbal and written communication skills.\r\nExceptional interpersonal communication skills through telephone, digital, and face-to-face mediums.\r\nStrong organizational skills.\r\nAbility to work independently on assigned tasks as well as to accept direction on given assignments.\r\nAbility to work collectively with team members.\r\nAbility to handle and work with high value merchandise.\r\nEducation & Experience\r\nHigh school diploma or equivalent (GED) and 1 year of relevant experience. Equivalent combination of education and experience will be accepted.\r\nExperience in high-end jewelry or luxury environments.\r\nExperience in high-end client service roles.\r\nEducation from the Gemological Institute of America (GIA) or other related degrees (e.g., AGS).\r\nPhysical Requirements\r\nPhysical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Princeton","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:18.224Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"51-9071.00","title":"Jewelers and Precious Stone and Metal Workers","slug":"jewelers-and-precious-stone-and-metal-workers"}],"industries":[{"code":"458310","title":"Jewelry Retailers","slug":"jewelry-retailers"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"811490","title":"Other Personal and Household Goods Repair and Maintenance","slug":"other-personal-and-household-goods-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Associate","description":"The Client Service Associate serves as the expert when taking in and delivering client repairs, interacting with customers to explain the repair process, and working hand-in-hand with sales professionals, introducing them to service clients who may be interested in making an additional purchase while in the store. The Client Service Associate must actively listen with compassion and speak with authority to both understand client needs and convey expertise.\r\nThis position may be required to work weekends, some holidays, and peak sales periods.\r\nResponsibilities\r\nTake in client repairs and enter into Hamilton's proprietary repair system.\r\nCommunicate with clients to explain full range of options for service and repair, as well as process for repair and the type of work they can expect will be done.\r\nUtilize pre-set pricing guides to estimate repair costs at the point of take-in.\r\nEnsure proper processes are followed throughout the entire take-in interaction.\r\nProperly document client property, file appropriately, and update systems as needed.\r\nUtilize Hamilton Service Standards and communication skills when working with clients to ensure client satisfaction and exceeding of expectations.\r\nEnsure that any client service issues are handled utilizing all appropriate resources and in a timely fashion to guarantee complete client satisfaction.\r\nSatisfy customer requests for information or assistance in selection, service or concerns in a timely manner.\r\nFollow up with clients as-needed to inform them of repair status.\r\nFollow up with Hamilton team members as needed to check on status of repairs or provide updates so that everyone can remain informed of necessary information.\r\nCoordinate data entry, reports, appraisal information and follow-up to clients and vendors.\r\nContact clients upon completion of their repair to inform them of status and schedule a pick-up or delivery.\r\nWork as a team with the sales professionals, service professionals, and management in the store to create the best possible experience for clients and coworkers.\r\nSkills\r\nBasic computer proficiency and ability to learn proprietary back-end systems.\r\nCommitment to company standards and values.\r\nAbility to multi-task and to work with a diverse client base.\r\nAbility to stay composed and collected under pressure, or in client-facing situations.\r\nExcellent product knowledge, client service and problem resolution skills.\r\nExcellent verbal and written communication skills.\r\nExceptional interpersonal communication skills through telephone, digital, and face-to-face mediums.\r\nStrong organizational skills.\r\nAbility to work independently on assigned tasks as well as to accept direction on given assignments.\r\nAbility to work collectively with team members.\r\nAbility to handle and work with high value merchandise.\r\nEducation & Experience\r\nHigh school diploma or equivalent (GED) and 1 year of relevant experience. Equivalent combination of education and experience will be accepted.\r\nExperience in high-end jewelry or luxury environments.\r\nExperience in high-end client service roles.\r\nEducation from the Gemological Institute of America (GIA) or other related degrees (e.g., AGS).\r\nPhysical Requirements\r\nPhysical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:18.224Z","dateModified":"2026-08-08T01:30:18.224Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Princeton","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbdd14e696b5d5ab19df0c6c"},"url":"https://jobsearcher.com/jobs/fbdd14e696b5d5ab19df0c6c"}}