{"schemaVersion":"jobsearcher.job.v1","id":"fbc83b666c056c6586807628","url":"https://jobsearcher.com/jobs/fbc83b666c056c6586807628","canonicalUrl":"https://jobsearcher.com/jobs/fbc83b666c056c6586807628","title":"Scan Data Programs Manager","description":"Location\nRemote United States; Remote - Colorado; Remote - Florida; Remote - Georgia; Remote - Illinois; Remote - Minnesota; Remote - New York; Remote - North Carolina; Remote - Pennsylvania; Remote - Texas\nEmployment Type\nFull time\nLocation Type\nRemote\nDepartment\nProduct Management\nCompensation\n$90K – $110K\nThe base salary range for this position is commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.\n\nFor over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our \"Better Together\" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.\nPosition Description:\nPAR Retail powers tobacco scan data programs for fuel and convenience retailers across the country — enabling CPG reimbursements from Altria and RJR through accurate, timely weekly scan data submissions. The Scan Data Programs Manager is the operational heartbeat of that program. You own retailer onboarding from kickoff through go-live, manage weekly scan data submission health across the full retailer base, serve as the primary point of contact for all retailer and CPG partner communications, and publish the weekly health dashboard that gives our Customer Success team full visibility into program performance. This role sits at the intersection of retailer relationships, CPG partner engagement, and internal engineering and CS coordination — and it requires equal parts operational discipline, clear communication, and a bias for getting things done.\nIf you're the kind of person who hates things falling through the cracks, loves building order out of complexity, and takes pride in being the person everyone can count on — this role was built for you.\nPosition Location:\nRemote, United States (Select States)\nReports To:\nVP, Product Delivery\nWhat We’re Looking For:\nProgram & Operations Experience\n3+ years of experience in program coordination, implementation management, operations, or a related role.\nProven ability to manage multiple concurrent workstreams — tracking milestones, action items, and deadlines across multiple retailer engagements simultaneously without dropping the ball.\nComfortable owning end-to-end processes where you are the person responsible for keeping things moving.\nExperience working in ticketing and project tracking systems (Jira, Zendesk, Salesforce, or equivalent).\nCommunication & Stakeholder Management\nStrong written and verbal communication skills — you can write a clear, professional retailer email and a sharp internal status update with equal confidence.\nComfortable serving as the primary external-facing point of contact for retailers and CPG partners.\nExperience coordinating across engineering, customer success, and business teams — you know how to keep each team informed without creating noise.\nAbility to escalate clearly: you bring context and a recommendation, not just a problem.\nOperational Discipline\nHighly detail-oriented — you track what matters, document what happens, and follow up until things close.\nDisciplined about process: you maintain consistent workflows and push back when shortcuts create risk.\nComfortable building and maintaining reporting artifacts (dashboards, trackers, status reports) that other teams rely on.\nProactive communicator — you surface issues before they become surprises.\nIndustry & Technical Familiarity\nExperience in retail technology, fuel/convenience, tobacco, or CPG-adjacent industries is a plus.\nFamiliarity with scan data, loyalty programs, or retailer reimbursement programs is a plus but not required — we'll teach you the domain.\nComfortable working with technical teams and translating between business and engineering language.\nBachelor's degree preferred.\nUnleash your potential: What you will be doing and owning:\nRetailer Onboarding\nOwn the onboarding plan, schedule, and all retailer-facing communications from contract signature through first live submission.\nCoordinate with Scan Data Engineering to ensure technical setup, configuration, and test submissions are completed on schedule.\nTrack onboarding milestones in the ticketing system; ensure every retailer has documented status at every stage.\nEscalate retailers who stall or miss onboarding deliverables to Customer Success for relationship-level follow-up.\nConfirm go-live with Engineering and transition retailers into the ongoing weekly submission cycle.\nWeekly Scan Data Submission Health\nPublish the weekly Scan Data Program Health Report covering all onboarded customers — submission status, reimbursement match rates, open retailer action items, engineering issues, backfill status, and any customers with no submission logged.\nMonitor each submission cycle; flag missing, late, or error-flagged submissions immediately.\nCommunicate directly with retailers on any action items they need to resolve — missing stores, multi-pack errors, TLog gaps.\nCoordinate with Scan Data Engineering on technical error resolution; track everything via tickets or dashboard entries.\nEnsure Customer Success always has full visibility through the dashboard without needing to go directly to Engineering.\nCPG Partner Engagement — Altria & RJR\nServe as the primary point of contact for all Altria and RJR-identified issues: past-due files, filename errors, future-dated submissions, and compliance items.\nOwn all direct communications with Altria and RJR on issue remediation, timelines, and backfill coordination.\nMaintain internal tracking for every CPG partner touchpoint — ticket, dashboard entry, or documented communication.\nKeep Customer Success informed on all CPG partner issues; escalate financial-impact or systemic issues immediately.\nIssue Management & Escalation\nOwn the routing of all tobacco scan data issues — retailer-side, engineering-side, and CPG partner-side — to the right owner and track each to closure.\nEscalate retailer non-compliance to Customer Success; route large-scale technical failures to Engineering and Product; flag financial-impact issues to CS leadership.\nIdentify patterns in recurring issues and escalate systemic problems for platform-level resolution.\nEnsure no issue goes undocumented — everything tracked, everything owned.\nCross-Functional Coordination\nMaintain consistent coordination rhythms with Scan Data Engineering, Customer Success, and Product Management.\nKeep Customer Success aware of onboarding status and weekly submission health at all times.\nProvide proactive risk flags to internal stakeholders before issues become delivery failures.\nEnforce ticket-based workflows — no ad-hoc or undocumented work accepted.\nInterview Process:\nInterview #1: Phone Screen with Talent Acquisition Team\nInterview #2: Video interview with the Team (via MS Teams)\nInterview #3: Video interview with the Hiring Manager (via MS Teams)\nPAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.\nCompensation Range: $90K - $110K","company":"Par","rawCompany":"par","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:59:28.555Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scan Data Programs Manager","description":"Location\nRemote United States; Remote - Colorado; Remote - Florida; Remote - Georgia; Remote - Illinois; Remote - Minnesota; Remote - New York; Remote - North Carolina; Remote - Pennsylvania; Remote - Texas\nEmployment Type\nFull time\nLocation Type\nRemote\nDepartment\nProduct Management\nCompensation\n$90K – $110K\nThe base salary range for this position is commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.\n\nFor over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our \"Better Together\" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.\nPosition Description:\nPAR Retail powers tobacco scan data programs for fuel and convenience retailers across the country — enabling CPG reimbursements from Altria and RJR through accurate, timely weekly scan data submissions. The Scan Data Programs Manager is the operational heartbeat of that program. You own retailer onboarding from kickoff through go-live, manage weekly scan data submission health across the full retailer base, serve as the primary point of contact for all retailer and CPG partner communications, and publish the weekly health dashboard that gives our Customer Success team full visibility into program performance. This role sits at the intersection of retailer relationships, CPG partner engagement, and internal engineering and CS coordination — and it requires equal parts operational discipline, clear communication, and a bias for getting things done.\nIf you're the kind of person who hates things falling through the cracks, loves building order out of complexity, and takes pride in being the person everyone can count on — this role was built for you.\nPosition Location:\nRemote, United States (Select States)\nReports To:\nVP, Product Delivery\nWhat We’re Looking For:\nProgram & Operations Experience\n3+ years of experience in program coordination, implementation management, operations, or a related role.\nProven ability to manage multiple concurrent workstreams — tracking milestones, action items, and deadlines across multiple retailer engagements simultaneously without dropping the ball.\nComfortable owning end-to-end processes where you are the person responsible for keeping things moving.\nExperience working in ticketing and project tracking systems (Jira, Zendesk, Salesforce, or equivalent).\nCommunication & Stakeholder Management\nStrong written and verbal communication skills — you can write a clear, professional retailer email and a sharp internal status update with equal confidence.\nComfortable serving as the primary external-facing point of contact for retailers and CPG partners.\nExperience coordinating across engineering, customer success, and business teams — you know how to keep each team informed without creating noise.\nAbility to escalate clearly: you bring context and a recommendation, not just a problem.\nOperational Discipline\nHighly detail-oriented — you track what matters, document what happens, and follow up until things close.\nDisciplined about process: you maintain consistent workflows and push back when shortcuts create risk.\nComfortable building and maintaining reporting artifacts (dashboards, trackers, status reports) that other teams rely on.\nProactive communicator — you surface issues before they become surprises.\nIndustry & Technical Familiarity\nExperience in retail technology, fuel/convenience, tobacco, or CPG-adjacent industries is a plus.\nFamiliarity with scan data, loyalty programs, or retailer reimbursement programs is a plus but not required — we'll teach you the domain.\nComfortable working with technical teams and translating between business and engineering language.\nBachelor's degree preferred.\nUnleash your potential: What you will be doing and owning:\nRetailer Onboarding\nOwn the onboarding plan, schedule, and all retailer-facing communications from contract signature through first live submission.\nCoordinate with Scan Data Engineering to ensure technical setup, configuration, and test submissions are completed on schedule.\nTrack onboarding milestones in the ticketing system; ensure every retailer has documented status at every stage.\nEscalate retailers who stall or miss onboarding deliverables to Customer Success for relationship-level follow-up.\nConfirm go-live with Engineering and transition retailers into the ongoing weekly submission cycle.\nWeekly Scan Data Submission Health\nPublish the weekly Scan Data Program Health Report covering all onboarded customers — submission status, reimbursement match rates, open retailer action items, engineering issues, backfill status, and any customers with no submission logged.\nMonitor each submission cycle; flag missing, late, or error-flagged submissions immediately.\nCommunicate directly with retailers on any action items they need to resolve — missing stores, multi-pack errors, TLog gaps.\nCoordinate with Scan Data Engineering on technical error resolution; track everything via tickets or dashboard entries.\nEnsure Customer Success always has full visibility through the dashboard without needing to go directly to Engineering.\nCPG Partner Engagement — Altria & RJR\nServe as the primary point of contact for all Altria and RJR-identified issues: past-due files, filename errors, future-dated submissions, and compliance items.\nOwn all direct communications with Altria and RJR on issue remediation, timelines, and backfill coordination.\nMaintain internal tracking for every CPG partner touchpoint — ticket, dashboard entry, or documented communication.\nKeep Customer Success informed on all CPG partner issues; escalate financial-impact or systemic issues immediately.\nIssue Management & Escalation\nOwn the routing of all tobacco scan data issues — retailer-side, engineering-side, and CPG partner-side — to the right owner and track each to closure.\nEscalate retailer non-compliance to Customer Success; route large-scale technical failures to Engineering and Product; flag financial-impact issues to CS leadership.\nIdentify patterns in recurring issues and escalate systemic problems for platform-level resolution.\nEnsure no issue goes undocumented — everything tracked, everything owned.\nCross-Functional Coordination\nMaintain consistent coordination rhythms with Scan Data Engineering, Customer Success, and Product Management.\nKeep Customer Success aware of onboarding status and weekly submission health at all times.\nProvide proactive risk flags to internal stakeholders before issues become delivery failures.\nEnforce ticket-based workflows — no ad-hoc or undocumented work accepted.\nInterview Process:\nInterview #1: Phone Screen with Talent Acquisition Team\nInterview #2: Video interview with the Team (via MS Teams)\nInterview #3: Video interview with the Hiring Manager (via MS Teams)\nPAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.\nCompensation Range: $90K - $110K","datePosted":"2026-08-07T10:59:28.555Z","dateModified":"2026-08-07T10:59:28.555Z","hiringOrganization":{"@type":"Organization","name":"Par","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fbc83b666c056c6586807628"},"url":"https://jobsearcher.com/jobs/fbc83b666c056c6586807628"}}