Remote Call Center / Customer Service Representative

We are seeking a reliable and customer-focused Remote Call Center / Customer Service Representative to join our team. In this role, you will handle inbound and outbound communications, assist customers with inquiries, and provide solutions while maintaining a high level of professionalism. The ideal candidate is an excellent communicator, detail-oriented, and able to work efficiently in a remote environment. Key Responsibilities:Answer inbound calls and make outbound calls as neededAssist customers with inquiries, account issues, and service requestsProvide accurate information regarding products, services, and policiesDocument all customer interactions in the system clearly and accuratelyResolve customer concerns promptly and escalate complex issues when necessaryMaintain a high level of customer satisfaction and professionalismMeet performance metrics such as call handling time and resolution ratesFollow company procedures, scripts, and compliance guidelines Qualifications:Previous call center or customer service experience preferredStrong verbal communication and active listening skillsAbility to handle high call volumes and multitask effectivelyBasic computer skills and familiarity with CRM or call center softwareReliable internet connection and a quiet work environmentAbility to work independently and manage time efficientlyHigh school diploma or equivalent (college degree is a plus) Preferred Skills:Experience with platforms such as Zendesk, Salesforce, or Five9Familiarity with VoIP phone systems and remote tools (Zoom, Microsoft Teams, Slack)Strong problem-solving skills and attention to detailBilingual skills are a plus Work Environment:100% remote (Work From Home)Flexible or scheduled shifts (including evenings/weekends if required)Supportive virtual team environment Compensation:Competitive hourly rate (e.g., $19-$25 per hour based on experience)Pay review after 90 days with potential increaseOpportunities for advancement Benefits (if applicable):Paid trainingFlexible schedulingPaid time off (PTO)Performance-based incentives Required qualifications:Legally authorized to work in the United StatesPreferred qualifications:16 years or older