Hospital Partnership Liaison (10pm - 6am)

The Hospital Partnership Liaison (HPL) is responsible for building and maintaining strong hospital relationships, improving processes, and delivering education to enhance the overall culture of donation within assigned hospitals. This role serves as a subject matter expert and trusted partner, providing real-time guidance, collaboration, and high-quality customer service to support donation outcomes.Key ResponsibilitiesHospital Support & Relationship ManagementCollaborate with hospital leadership to establish donation goals, align priorities, and implement strategic initiatives that promote a culture of donationIdentify underperforming areas and initiate corrective actions to improve donation performanceProvide ongoing support to hospital partners, including issue resolution and real-time guidance during urgent or after-hours situationsAnticipate and respond to evolving hospital needs, including regulatory, policy, and staffing changesEnsure adherence to donation best practices and regulatory requirementsBuild and maintain strong relationships with key stakeholders, including physicians, nurses, chaplains, social workers, respiratory therapists, and administratorsMaintain a consistent onsite presence through rounding, engagement, and off-shift support (including nights and weekends as needed)Identify and develop hospital "champions" to advocate for and support donation processes internallyEducation & TrainingDevelop and deliver engaging education programs on donation processes, regulations, and best practicesProvide real-time education and guidance during active donation casesLead training on donation pathways, clinical processes, and regulatory requirementsReinforce staff understanding of roles and responsibilities in the donation processData Analysis & ReportingCollect, analyze, and report hospital-specific donation metrics and outcomesIdentify trends in referrals, conversions, and overall performancePresent data, audit results, and process improvement initiatives to hospital leadershipParticipate in post-donor reviews to evaluate performance and refine strategiesAccurately document all interactions and activities in the electronic donor record (e.g., iTransplant)Compliance, Quality, & Process ImprovementRecommend and implement process improvements to enhance efficiency and effectivenessShare best practices across hospitals and OPO partners to drive continuous improvementParticipate in and support quality improvement initiatives, including PDSAsAssist with onboarding and mentoring new team membersEnsure compliance with all applicable regulations, including CMS requirements and hospital accreditation standardsCollaborate with hospital committees to address donation-related processes and performanceConduct follow-ups and corrective actions when process gaps or variances are identifiedPerform additional duties as assigned, consistent with the scope of the roleAdditional Role DetailsWork ScheduleMonday-Friday | 10:00 p.m. - 6:00 a.m.Location & CoverageThis position is primarily based onsite at UK Chandler Hospital, with additional support provided to UK Good Samaritan Hospital and other local partner hospitals as needed. Overnight travel to nearby facilities may be required to support active cases.Onsite RequirementThis is a fully hospital-based role. All work must be performed onsite or at partner hospitals; remote work is not permitted.Schedule FlexibilityOccasional daytime meetings or trainings are required. When applicable, shifts will be adjusted to maintain an 8-hour workday.QualificationsEducation: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may be substituted for education requirements.Experience: At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience. Position requires excellent communication, collaboration, and analytical skills.Licensure, Certification, and/or Registration: N/AAbout UsNetwork for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.BenefitsNetwork for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.To learn more about NFH, please visit our website at http://www.networkforhope.org.Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.