{"schemaVersion":"jobsearcher.job.v1","id":"fb76231eb672e9905962b57e","url":"https://jobsearcher.com/jobs/fb76231eb672e9905962b57e","canonicalUrl":"https://jobsearcher.com/jobs/fb76231eb672e9905962b57e","title":"Digital Solutions Manager","description":"The Digital Solutions Manager at First Mid is responsible for the management of the Digitals Solutions team that performs the day-to-day operations of the digital platforms and offerings of the bank. The Digital Solutions department serves as an escalation point throughout the bank for all Digital platforms. This role involves leading initiatives to optimize digital channels, such as online and mobile banking, and ensuring these solutions meet regulatory, security, and user experience standards. They collaborate with retail, sales, IT, compliance, and product teams to enhance digital solutions, streamline operations, and drive customer satisfaction while keeping abreast of technological advancements and industry best practices.\nResponsibilities include, but are not limited to:\nLead and manage digital banking solutions for retail and commercial banking clients, focusing on functionality, performance, and user experience.\nCollaborate with cross-functional teams to enhance digital product offerings and implement process improvements.\nLead the management and optimization of digital banking channels (e.g., online banking, mobile banking, and payments platforms) to ensure seamless, reliable, and secure experiences for both retail and commercial clients.\nIdentify and prioritize new features and functionalities based on customer needs, business objectives, and emerging trends. Coordinate with leadership and project management teams to implement enhancements while maintaining system stability and security.\nOversee the performance of digital platforms, using analytics tools to monitor uptime, transaction volumes, and response times, and troubleshoot or escalate issues as needed. Ensure proper communication is executed when issues arise within the Digital Platforms during business and non-business hours.\nTranslate business objectives into measurable KPIs for the platform team. Track, analyze, and report on digital performance metrics across all active solutions. Regularly assess progress against KPIs and implement corrective actions when targets are at risk.\nManage relationships with third-party vendors for platform solutions, ensuring service-level agreements (SLAs) are met, and coordinating any system updates or new integrations.\nWork closely with compliance and IT security teams to ensure digital channels adhere to regulatory requirements, including user authentication, data privacy, and transaction monitoring standards.\nSupervise, support and coach team members to ensure quality standards and excellent service levels are maintained. Provides daily operational assistance and oversight for the team. Manages and assigns tasks to the Digital Solutions team.\nMonitors schedules, assigns tasks, reviews job performance, and makes authoritative recommendations regarding hiring, discipline, promotion, or termination of staff.\nManages regulatory compliance for treasury products – includes but is not limited to:\nMonitors federal and state regulations affecting deposits & electronic products. Performs research, analyzes issues, evaluates alternatives resolving complex issues, implements and communicates new and/or revised policies and procedures.\nPerforms internal departmental audits when necessary, identifying and resolving any issues and ensuring compliance with regulations is maintained on an ongoing basis.\nActs as liaison to Audit personnel and OCC personnel for deposit/electronic compliance.\nMaintains a thorough knowledge of all Digital systems, providing guidance to the staff on utilization, issues, and updates.\nResearches, develops, and implements new policies, procedures, and programs which will enhance the Bank’s profitability and service features.\nWorks closely with employees and customers to answer questions and resolve issues. Responsible for resolving complex system issues escalated for our Retail, Small Business, and Commercial platforms.\nEnsures compliance with the Federal Reserve Bank’s Fedline Assurance Certification. Works closely with Fedline users, the Information Security Officer and Internal Audit.\nCompletes required training associated with job function\nPerforms other duties as assigned.\nQualifications\nEducation/Experience:\nBachelor’s degree with an emphasis on business, finance, computer science or related field preferred.\nMaster’s degree preferred but not required.\n5+ years banking operations experience.\nSkills:\nFamiliarity with security protocols, regulatory requirements, and compliance standards in digital banking (e.g., NACHA rules for ACH, FFIEC guidelines).\nAbility to develop and deliver effective training for employees and create customer education materials that support a smooth transition to new digital solutions.\nStrong written and verbal communication skills to effectively inform stakeholders and customers about changes, enhancements, and updates to digital platforms.\nFirst Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.\nTHIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT","company":"Firstmid1","rawCompany":"firstmid1","city":"Beloit","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:36:36.061Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-3031.00","title":"Financial Managers","slug":"financial-managers"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Digital Solutions Manager","description":"The Digital Solutions Manager at First Mid is responsible for the management of the Digitals Solutions team that performs the day-to-day operations of the digital platforms and offerings of the bank. The Digital Solutions department serves as an escalation point throughout the bank for all Digital platforms. This role involves leading initiatives to optimize digital channels, such as online and mobile banking, and ensuring these solutions meet regulatory, security, and user experience standards. They collaborate with retail, sales, IT, compliance, and product teams to enhance digital solutions, streamline operations, and drive customer satisfaction while keeping abreast of technological advancements and industry best practices.\nResponsibilities include, but are not limited to:\nLead and manage digital banking solutions for retail and commercial banking clients, focusing on functionality, performance, and user experience.\nCollaborate with cross-functional teams to enhance digital product offerings and implement process improvements.\nLead the management and optimization of digital banking channels (e.g., online banking, mobile banking, and payments platforms) to ensure seamless, reliable, and secure experiences for both retail and commercial clients.\nIdentify and prioritize new features and functionalities based on customer needs, business objectives, and emerging trends. Coordinate with leadership and project management teams to implement enhancements while maintaining system stability and security.\nOversee the performance of digital platforms, using analytics tools to monitor uptime, transaction volumes, and response times, and troubleshoot or escalate issues as needed. Ensure proper communication is executed when issues arise within the Digital Platforms during business and non-business hours.\nTranslate business objectives into measurable KPIs for the platform team. Track, analyze, and report on digital performance metrics across all active solutions. Regularly assess progress against KPIs and implement corrective actions when targets are at risk.\nManage relationships with third-party vendors for platform solutions, ensuring service-level agreements (SLAs) are met, and coordinating any system updates or new integrations.\nWork closely with compliance and IT security teams to ensure digital channels adhere to regulatory requirements, including user authentication, data privacy, and transaction monitoring standards.\nSupervise, support and coach team members to ensure quality standards and excellent service levels are maintained. Provides daily operational assistance and oversight for the team. Manages and assigns tasks to the Digital Solutions team.\nMonitors schedules, assigns tasks, reviews job performance, and makes authoritative recommendations regarding hiring, discipline, promotion, or termination of staff.\nManages regulatory compliance for treasury products – includes but is not limited to:\nMonitors federal and state regulations affecting deposits & electronic products. Performs research, analyzes issues, evaluates alternatives resolving complex issues, implements and communicates new and/or revised policies and procedures.\nPerforms internal departmental audits when necessary, identifying and resolving any issues and ensuring compliance with regulations is maintained on an ongoing basis.\nActs as liaison to Audit personnel and OCC personnel for deposit/electronic compliance.\nMaintains a thorough knowledge of all Digital systems, providing guidance to the staff on utilization, issues, and updates.\nResearches, develops, and implements new policies, procedures, and programs which will enhance the Bank’s profitability and service features.\nWorks closely with employees and customers to answer questions and resolve issues. Responsible for resolving complex system issues escalated for our Retail, Small Business, and Commercial platforms.\nEnsures compliance with the Federal Reserve Bank’s Fedline Assurance Certification. Works closely with Fedline users, the Information Security Officer and Internal Audit.\nCompletes required training associated with job function\nPerforms other duties as assigned.\nQualifications\nEducation/Experience:\nBachelor’s degree with an emphasis on business, finance, computer science or related field preferred.\nMaster’s degree preferred but not required.\n5+ years banking operations experience.\nSkills:\nFamiliarity with security protocols, regulatory requirements, and compliance standards in digital banking (e.g., NACHA rules for ACH, FFIEC guidelines).\nAbility to develop and deliver effective training for employees and create customer education materials that support a smooth transition to new digital solutions.\nStrong written and verbal communication skills to effectively inform stakeholders and customers about changes, enhancements, and updates to digital platforms.\nFirst Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.\nTHIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT","datePosted":"2026-04-14T10:36:36.061Z","dateModified":"2026-04-14T10:36:36.061Z","hiringOrganization":{"@type":"Organization","name":"Firstmid1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Beloit","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb76231eb672e9905962b57e"},"url":"https://jobsearcher.com/jobs/fb76231eb672e9905962b57e"}}