{"schemaVersion":"jobsearcher.job.v1","id":"fb69c141ce5dd67fc9715a21","url":"https://jobsearcher.com/jobs/fb69c141ce5dd67fc9715a21","canonicalUrl":"https://jobsearcher.com/jobs/fb69c141ce5dd67fc9715a21","title":"PAC- Patient Access Center Representative","description":"Patient Access Center RepresentativeThe Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.\r\nEssential Job Functions (Other Duties As Required):Answers and triages incoming calls in a high-volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.\r\nResponds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.\r\nWorks in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.\r\nAccurately schedules appointments according to our practice templates and protocols.\r\nAssists referring physicians with scheduling patients.\r\nEffectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.\r\nLearns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.\r\nMeets productivity and patient care standards that align with our standards for the patient experience.\r\nEnsures patient confidentiality.\r\nEstablishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients.\r\nCompetencies:Ability to provide exceptional customer service that supports high patient experience standards.\r\nAbility to accurately follow oral and written instructions.\r\nStrong oral communication skills. Communicates clearly, professionally and with a high level of self-awareness to patients.\r\nAbility to address and resolve conflict when dealing with the public.\r\nCapable of maintaining high degree of confidentiality that meets all HIPAA requirements.\r\nStrong time management skills.\r\nAbility to interact with the public and coworkers in a professional, respectful, and courteous manner.\r\nWork Environment:The work environment is fast paced, requires strong time management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.\r\nPhysical Demands:Occasional walking, standing, and sitting. May include bending.\r\nUse hands to handle or feel objects, reach with hands and arms\r\nVerbal communication and ability to hear\r\nLift moderately heavy objects (up to 50 pounds)\r\nUse of close, distance and peripheral vision\r\nPosition Type And Expected Hours Of Work:This is a full-time hourly on site position.\r\nRequired Education And Experience:High school graduate, with previous experience in a customer service role or call center.\r\nTechnology savvy, with competency in Office Suite and ability to learn software applications as required.\r\nPreferred Education And Experience:Previous experience in a contact center or healthcare environment is valued, but not required.","company":"Useye","rawCompany":"useye","city":"Bradenton","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-04T01:19:54.421Z","occupations":[{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"PAC- Patient Access Center Representative","description":"Patient Access Center RepresentativeThe Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.\r\nEssential Job Functions (Other Duties As Required):Answers and triages incoming calls in a high-volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.\r\nResponds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.\r\nWorks in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.\r\nAccurately schedules appointments according to our practice templates and protocols.\r\nAssists referring physicians with scheduling patients.\r\nEffectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.\r\nLearns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.\r\nMeets productivity and patient care standards that align with our standards for the patient experience.\r\nEnsures patient confidentiality.\r\nEstablishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients.\r\nCompetencies:Ability to provide exceptional customer service that supports high patient experience standards.\r\nAbility to accurately follow oral and written instructions.\r\nStrong oral communication skills. Communicates clearly, professionally and with a high level of self-awareness to patients.\r\nAbility to address and resolve conflict when dealing with the public.\r\nCapable of maintaining high degree of confidentiality that meets all HIPAA requirements.\r\nStrong time management skills.\r\nAbility to interact with the public and coworkers in a professional, respectful, and courteous manner.\r\nWork Environment:The work environment is fast paced, requires strong time management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.\r\nPhysical Demands:Occasional walking, standing, and sitting. May include bending.\r\nUse hands to handle or feel objects, reach with hands and arms\r\nVerbal communication and ability to hear\r\nLift moderately heavy objects (up to 50 pounds)\r\nUse of close, distance and peripheral vision\r\nPosition Type And Expected Hours Of Work:This is a full-time hourly on site position.\r\nRequired Education And Experience:High school graduate, with previous experience in a customer service role or call center.\r\nTechnology savvy, with competency in Office Suite and ability to learn software applications as required.\r\nPreferred Education And Experience:Previous experience in a contact center or healthcare environment is valued, but not required.","datePosted":"2026-08-04T01:19:54.421Z","dateModified":"2026-08-04T01:19:54.421Z","hiringOrganization":{"@type":"Organization","name":"Useye","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bradenton","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb69c141ce5dd67fc9715a21"},"url":"https://jobsearcher.com/jobs/fb69c141ce5dd67fc9715a21"}}