Service Manager

Job SummaryWe are currently seeking a motivated Service Manager for our heavy-duty truck branch located in Marion, Indiana. This Manager is responsible for directing and coordinating customer activities, service shop workflow to assure procedures are followed consistently, and to lead and develop Diesel Service Technicians.ResponsibilitiesOversee daily department operations and technician activitiesSchedule and assign technician jobs based off skills and knowledgeCommunicate, enforce, and monitor department processes to ensure high customer satisfactionEnsure accuracy of customer work orders and proper accounting for technician time worked to achieve high technician efficiencyCoordinate with the parts department team to ensure all costs are properly captured and billed to the correct customer and work orderMaintain accurate record keeping of all service shop transactions and customer communicationsEnsure department warranty administration processes are being completed properly and timelyCoordinate and drive housekeeping efforts and maintenance for shop equipmentManage annual service department goals and budget in alignment with the company's financial and operational objectivesSet goals and expectations that drive productivity through teamwork, respect, and willingness to help and support othersFollow and ensure department safety rules and regulations are followed properlyTrain and develop department team membersFollow and enforce company policies and proceduresCoordinate and lead daily communications and monthly department meetingsResolve any departmental issues or concerns that may ariseDemonstrate a professional attitude, conduct, and appearancePerform other assignments and duties as assignedQualificationsStrong demonstrated experience as a successful Service or General Manager for heavy-duty truck, construction equipment, or agriculture equipment dealerships are required. Similar relevant experience will be consideredStrong leadership qualitiesExcellent communication skillsHighly organizedStrong work ethicGreat interpersonal skillsMeticulous attention to detailStrong diplomacy and patience abilitiesStrong negotiation, conflict resolution, and employee development skillsEfficient and effective utilization of resourcesStrong focus on providing excellent customer servicePay based on experienceBenefitsMedical, Dental, & Vision InsuranceShort Term Disability, Term Life Insurance, & additional voluntary benefit options100% employer paid Life and Accidental Death & Dismemberment Insurance401k with employer matching programAnnual PTO (paid time off)On-going training & advancement opportunitiesAbout UsSince 1929, Whiteford Kenworth has been dedicated to assisting customers with their transportation needs. Committed to delivering exceptional customer satisfaction, our team ensures excellence in every aspect of our comprehensive range of heavy-duty vehicle services, from truck sales and leasing to service maintenance and repair, parts sales, and body shop repairs.We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Job Posted by ApplicantPro