{"schemaVersion":"jobsearcher.job.v1","id":"fb26c8aa1dc1f08edfacac6e","url":"https://jobsearcher.com/jobs/fb26c8aa1dc1f08edfacac6e","canonicalUrl":"https://jobsearcher.com/jobs/fb26c8aa1dc1f08edfacac6e","title":"Program Support Analyst","description":"We're seeking a highly motivated Program Support Analyst to join our growing team and deliver exceptional technical support for our customer inquires regarding our portal and registration processes, data input and documentation review.\nResponsibilities:\nDeliver comprehensive technical support to internal and external customers, troubleshooting software applications.\nLeverage ticketing systems like Zendesk to efficiently log, track, and resolve customer issues with a commitment to timely resolution.\nCollaborate effectively with internal teams to escalate complex technical problems and develop efficient solutions.\nProvide clear and concise guidance to end-users on proper computer operation and application usage.\nQualifications:\nBachelor's degree\nMinimum of 2-3 years of experience in a technical support role, with a demonstrated track record of success.\nProven experience using a ticketing system, preferably Zendesk, Salesforce.\nFluency in English and a strong working knowledge of Spanish and/or Russian (a plus).\nDemonstrated proficiency in ticket case management and resolution techniques.\nExcellent communication skills with the ability to explain technical concepts to non-technical users in a clear and understandable manner.\nStrong analytical and problem-solving skills.\nStrong Quality Assurance skills\nProficient in Microsoft Office Suite applications (Excel & Word).\nJob Types: Full-time, Contract\nPay: $58,000.00 - $70,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nWork Location: Remote","company":"New Hire","rawCompany":"new hire","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:32:14.500Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Analyst","description":"We're seeking a highly motivated Program Support Analyst to join our growing team and deliver exceptional technical support for our customer inquires regarding our portal and registration processes, data input and documentation review.\nResponsibilities:\nDeliver comprehensive technical support to internal and external customers, troubleshooting software applications.\nLeverage ticketing systems like Zendesk to efficiently log, track, and resolve customer issues with a commitment to timely resolution.\nCollaborate effectively with internal teams to escalate complex technical problems and develop efficient solutions.\nProvide clear and concise guidance to end-users on proper computer operation and application usage.\nQualifications:\nBachelor's degree\nMinimum of 2-3 years of experience in a technical support role, with a demonstrated track record of success.\nProven experience using a ticketing system, preferably Zendesk, Salesforce.\nFluency in English and a strong working knowledge of Spanish and/or Russian (a plus).\nDemonstrated proficiency in ticket case management and resolution techniques.\nExcellent communication skills with the ability to explain technical concepts to non-technical users in a clear and understandable manner.\nStrong analytical and problem-solving skills.\nStrong Quality Assurance skills\nProficient in Microsoft Office Suite applications (Excel & Word).\nJob Types: Full-time, Contract\nPay: $58,000.00 - $70,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nWork Location: Remote","datePosted":"2026-04-12T20:32:14.500Z","dateModified":"2026-04-12T20:32:14.500Z","hiringOrganization":{"@type":"Organization","name":"New Hire","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb26c8aa1dc1f08edfacac6e"},"url":"https://jobsearcher.com/jobs/fb26c8aa1dc1f08edfacac6e"}}