{"schemaVersion":"jobsearcher.job.v1","id":"fb19051b15a67004ccb08e25","url":"https://jobsearcher.com/jobs/fb19051b15a67004ccb08e25","canonicalUrl":"https://jobsearcher.com/jobs/fb19051b15a67004ccb08e25","title":"Remote Continuous Improvement Lead — Customer Support","description":"Maleda Tech is seeking a Business Process Improvement (BPI) Lead to drive significant cross-functional improvement projects that enhance the customer support experience. This role involves delivering process improvements across various high-priority Community Support programs through process analysis, pilot execution, and control plan development. The successful candidate will lead Continuous Improvement initiatives, partner with Analytics for data-driven decisions, and build functional designs illustrating customer journeys and agent processes. A Lean Six Sigma certification and 5+ years of experience in operations are essential. #J-18808-Ljbffr","company":"Maleda Tech","rawCompany":"maleda tech","isRemote":true,"isActive":false,"createdAt":"2026-06-05T02:37:53.644Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Continuous Improvement Lead — Customer Support","description":"Maleda Tech is seeking a Business Process Improvement (BPI) Lead to drive significant cross-functional improvement projects that enhance the customer support experience. This role involves delivering process improvements across various high-priority Community Support programs through process analysis, pilot execution, and control plan development. The successful candidate will lead Continuous Improvement initiatives, partner with Analytics for data-driven decisions, and build functional designs illustrating customer journeys and agent processes. A Lean Six Sigma certification and 5+ years of experience in operations are essential. #J-18808-Ljbffr","datePosted":"2026-06-05T02:37:53.644Z","dateModified":"2026-06-05T02:37:53.644Z","hiringOrganization":{"@type":"Organization","name":"Maleda Tech","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb19051b15a67004ccb08e25"},"url":"https://jobsearcher.com/jobs/fb19051b15a67004ccb08e25"}}