{"schemaVersion":"jobsearcher.job.v1","id":"fb04e6d4cbc153eb6eab690e","url":"https://jobsearcher.com/jobs/fb04e6d4cbc153eb6eab690e","canonicalUrl":"https://jobsearcher.com/jobs/fb04e6d4cbc153eb6eab690e","title":"Process & Performance Management Specialist","description":"Process & Performance Management Specialist\r\nAbout UniUni\r\nAbout the role\r\nWe are seeking a highly motivated Process & Performance Management Specialist to support the continuous improvement of UniUni's last-mile delivery network. This role is responsible for developing operational standards, managing performance metrics, implementing quality control programs, and driving risk management initiatives across all delivery stations.\r\nThe ideal candidate will possess strong analytical skills, hands-on operational experience, and the ability to collaborate across regions to improve service quality, operational efficiency, and cost performance.\r\nWhat you'll do\r\nDevelop and optimize SOPs covering inbound receiving, sorting, dispatching, delivery, exception handling, and returns.\r\nEnsure standardized operational processes are implemented consistently across all stations.\r\nQuality & Risk Control\r\nMonitor operational compliance and drive improvements to reduce package damage, mis-sorting, delays, and scanning errors.\r\nEstablish and maintain risk management practices covering operations, transportation safety, customer complaints, and compliance.\r\nPerformance Management\r\nTrack and analyze key operational KPIs, including customer experience, delivery efficiency, cost control, and risk indicators.\r\nGenerate reports and recommend improvement initiatives based on operational data.\r\nCross-Functional Collaboration\r\nPartner with regional teams to implement operational standards and improvement plans.\r\nSupport audits, corrective actions, and continuous improvement projects to enhance network performance.\r\nQualifications\r\nBachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field.\r\nMinimum 3 years of experience in logistics, courier, last-mile delivery, transportation, or operational management.\r\nStrong knowledge of last-mile delivery operations and end-to-end operational workflows.\r\nExperience developing SOPs, operational policies, quality control programs, and performance management systems.\r\nStrong analytical and problem-solving skills with the ability to interpret operational data and drive improvement initiatives.\r\nExcellent project management and cross-functional communication skills.\r\nAdvanced proficiency in Excel and data analysis tools.\r\nExperience in process improvement methodologies such as Lean, Six Sigma, or operational excellence programs is preferred.\r\nAbility to travel as needed to support station audits and operational improvement projects.\r\nPreferred Qualifications\r\nExperience with parcel delivery, e-commerce logistics, courier operations, or transportation networks.\r\nExperience managing operational performance metrics at a regional or national level.\r\nBilingual English and Mandarin is a plus.\r\nJ-18808-Ljbffr","company":"Uniuni","rawCompany":"uniuni","city":"Brea","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:41.905Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1081.02","title":"Logistics Analysts","slug":"logistics-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"492110","title":"Couriers and Express Delivery Services","slug":"couriers-and-express-delivery-services"},{"code":"492210","title":"Local Messengers and Local Delivery","slug":"local-messengers-and-local-delivery"},{"code":"491110","title":"Postal Service","slug":"postal-service"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Process & Performance Management Specialist","description":"Process & Performance Management Specialist\r\nAbout UniUni\r\nAbout the role\r\nWe are seeking a highly motivated Process & Performance Management Specialist to support the continuous improvement of UniUni's last-mile delivery network. This role is responsible for developing operational standards, managing performance metrics, implementing quality control programs, and driving risk management initiatives across all delivery stations.\r\nThe ideal candidate will possess strong analytical skills, hands-on operational experience, and the ability to collaborate across regions to improve service quality, operational efficiency, and cost performance.\r\nWhat you'll do\r\nDevelop and optimize SOPs covering inbound receiving, sorting, dispatching, delivery, exception handling, and returns.\r\nEnsure standardized operational processes are implemented consistently across all stations.\r\nQuality & Risk Control\r\nMonitor operational compliance and drive improvements to reduce package damage, mis-sorting, delays, and scanning errors.\r\nEstablish and maintain risk management practices covering operations, transportation safety, customer complaints, and compliance.\r\nPerformance Management\r\nTrack and analyze key operational KPIs, including customer experience, delivery efficiency, cost control, and risk indicators.\r\nGenerate reports and recommend improvement initiatives based on operational data.\r\nCross-Functional Collaboration\r\nPartner with regional teams to implement operational standards and improvement plans.\r\nSupport audits, corrective actions, and continuous improvement projects to enhance network performance.\r\nQualifications\r\nBachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field.\r\nMinimum 3 years of experience in logistics, courier, last-mile delivery, transportation, or operational management.\r\nStrong knowledge of last-mile delivery operations and end-to-end operational workflows.\r\nExperience developing SOPs, operational policies, quality control programs, and performance management systems.\r\nStrong analytical and problem-solving skills with the ability to interpret operational data and drive improvement initiatives.\r\nExcellent project management and cross-functional communication skills.\r\nAdvanced proficiency in Excel and data analysis tools.\r\nExperience in process improvement methodologies such as Lean, Six Sigma, or operational excellence programs is preferred.\r\nAbility to travel as needed to support station audits and operational improvement projects.\r\nPreferred Qualifications\r\nExperience with parcel delivery, e-commerce logistics, courier operations, or transportation networks.\r\nExperience managing operational performance metrics at a regional or national level.\r\nBilingual English and Mandarin is a plus.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:41.905Z","dateModified":"2026-08-08T01:59:41.905Z","hiringOrganization":{"@type":"Organization","name":"Uniuni","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brea","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb04e6d4cbc153eb6eab690e"},"url":"https://jobsearcher.com/jobs/fb04e6d4cbc153eb6eab690e"}}