{"schemaVersion":"jobsearcher.job.v1","id":"fb017dc94d3d7ed1aba99760","url":"https://jobsearcher.com/jobs/fb017dc94d3d7ed1aba99760","canonicalUrl":"https://jobsearcher.com/jobs/fb017dc94d3d7ed1aba99760","title":"Representative Experience","description":"Schedule: Monday–Friday\n\nAt the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.\n\nAbout the Role\n\nAs an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals.\n\nWhat You’ll Do\nGreet and engage with members, guests, and community visitors in a caring and inclusive way.\nProvide information about membership options, programs, and services.\nHandle member check-ins, program and membership inquiries.\nSupport membership growth through outreach, tours, and positive member experiences.\nWork closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.\nWhat You Bring\nA genuine passion for people and community connection.\nStrong communication and customer service skills.\nAbility to multitask in a busy environment while staying positive and composed.\nComfort using basic computer systems for member accounts.\nPrior customer service or front desk experience is a plus — but we’ll provide training!\nWhy Join the Y?\nFree YMCA membership for you (and often your household!)\nOpportunities for growth and learning in a supportive, values-driven environment.\nBe part of a mission-focused team making a real impact in your community.\nOur Values in Action\n\nEvery day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.\n\nReady to make a difference every day?\nApply today and help us build a stronger, healthier community — together.\n\nPOSITION SUMMARY\n\nUnder the direction of the Experience Director, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.\n\nOUR PATH\n\nFor 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all. Our direction is clear: Elevate Lives and Rise Together. Grounded by our mission and strengthened by the global YMCA movement we will elevate our people, purpose, partnerships and promise.\n\nESSENTIAL FUNCTIONS\n\nInterdepartmental collaboration to ensure facility/programs are meeting member’s needs\nDevelops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member\nConducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests\nAssists Experience Director with member phone calls, emails, surveys and marketing efforts\nAssists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs\nCirculates throughout the building to ensure safety of users and security of building\nMay act as manager on duty if assigned\nCarry out daily tasks related directly to the position’s scope and responsibility\n\nWORK ENVIRONMENT & PHYSICAL DEMANDS\n\nPhysical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions\nRegularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.\nFrequently required to sit, reach and must be able to move around the work environment\nOccasionally lift and/or move up to 20 pounds\nSpecific vision abilities required by this job include close vision, distance vision, and focus\nNoise level in the work environment is usually moderate\n\nYMCA CHILD ABUSE PREVENTION & RISK MANAGEMENT\n\nThe YMCA is committed to the safety and well-being of all children and vulnerable individuals. As part of our commitment to child abuse prevention and Praesidium accreditation standards, all employees are required to comply with YMCA abuse prevention policies, including screening, training, supervision, and reporting requirements.\n\nQUALIFICATIONS\n\nMinimum age 18\nHigh school diploma or GED required\nPrefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency\nPrefer knowledge of, and previous experience with, diverse populations\nMust be adaptable, have high ownership and strong work ethic\nCommitment to shared accountability, teamwork, and creative leadership\nDemonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems\nUnderstanding the mission and purpose of the YMCA and roles of volunteers and staff\nMust be able to work flexible hours including evenings, weekends, holidays as needed\nCPR and First Aid certifications required within 30 days of hire\n\nBENEFITS\n\nPart-Time\n\nFree individual membership\nProgram discounts\nGenerous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met\nEmployee Assistance Program\nAccrue 1 hour of paid sick leave for every 30 hours worked\nPaid Time off for those scheduled and working 20+ per week","company":"YMCA","rawCompany":"ymca","city":"Aurora","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-22T16:41:39.599Z","occupations":[{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"713940","title":"Fitness and Recreational Sports Centers","slug":"fitness-and-recreational-sports-centers"},{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"},{"code":"713990","title":"All Other Amusement and Recreation Industries","slug":"all-other-amusement-and-recreation-industries"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Representative Experience","description":"Schedule: Monday–Friday\n\nAt the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.\n\nAbout the Role\n\nAs an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals.\n\nWhat You’ll Do\nGreet and engage with members, guests, and community visitors in a caring and inclusive way.\nProvide information about membership options, programs, and services.\nHandle member check-ins, program and membership inquiries.\nSupport membership growth through outreach, tours, and positive member experiences.\nWork closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.\nWhat You Bring\nA genuine passion for people and community connection.\nStrong communication and customer service skills.\nAbility to multitask in a busy environment while staying positive and composed.\nComfort using basic computer systems for member accounts.\nPrior customer service or front desk experience is a plus — but we’ll provide training!\nWhy Join the Y?\nFree YMCA membership for you (and often your household!)\nOpportunities for growth and learning in a supportive, values-driven environment.\nBe part of a mission-focused team making a real impact in your community.\nOur Values in Action\n\nEvery day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.\n\nReady to make a difference every day?\nApply today and help us build a stronger, healthier community — together.\n\nPOSITION SUMMARY\n\nUnder the direction of the Experience Director, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.\n\nOUR PATH\n\nFor 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all. Our direction is clear: Elevate Lives and Rise Together. Grounded by our mission and strengthened by the global YMCA movement we will elevate our people, purpose, partnerships and promise.\n\nESSENTIAL FUNCTIONS\n\nInterdepartmental collaboration to ensure facility/programs are meeting member’s needs\nDevelops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member\nConducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests\nAssists Experience Director with member phone calls, emails, surveys and marketing efforts\nAssists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs\nCirculates throughout the building to ensure safety of users and security of building\nMay act as manager on duty if assigned\nCarry out daily tasks related directly to the position’s scope and responsibility\n\nWORK ENVIRONMENT & PHYSICAL DEMANDS\n\nPhysical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions\nRegularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.\nFrequently required to sit, reach and must be able to move around the work environment\nOccasionally lift and/or move up to 20 pounds\nSpecific vision abilities required by this job include close vision, distance vision, and focus\nNoise level in the work environment is usually moderate\n\nYMCA CHILD ABUSE PREVENTION & RISK MANAGEMENT\n\nThe YMCA is committed to the safety and well-being of all children and vulnerable individuals. As part of our commitment to child abuse prevention and Praesidium accreditation standards, all employees are required to comply with YMCA abuse prevention policies, including screening, training, supervision, and reporting requirements.\n\nQUALIFICATIONS\n\nMinimum age 18\nHigh school diploma or GED required\nPrefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency\nPrefer knowledge of, and previous experience with, diverse populations\nMust be adaptable, have high ownership and strong work ethic\nCommitment to shared accountability, teamwork, and creative leadership\nDemonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems\nUnderstanding the mission and purpose of the YMCA and roles of volunteers and staff\nMust be able to work flexible hours including evenings, weekends, holidays as needed\nCPR and First Aid certifications required within 30 days of hire\n\nBENEFITS\n\nPart-Time\n\nFree individual membership\nProgram discounts\nGenerous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met\nEmployee Assistance Program\nAccrue 1 hour of paid sick leave for every 30 hours worked\nPaid Time off for those scheduled and working 20+ per week","datePosted":"2026-08-22T16:41:39.599Z","dateModified":"2026-08-22T16:41:39.599Z","hiringOrganization":{"@type":"Organization","name":"YMCA","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Aurora","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fb017dc94d3d7ed1aba99760"},"url":"https://jobsearcher.com/jobs/fb017dc94d3d7ed1aba99760"}}