{"schemaVersion":"jobsearcher.job.v1","id":"fa9f932140e64c5b91c1d4e6","url":"https://jobsearcher.com/jobs/fa9f932140e64c5b91c1d4e6","canonicalUrl":"https://jobsearcher.com/jobs/fa9f932140e64c5b91c1d4e6","title":"IT Support Analyst","description":"Responsibilities:\n\nClient Alignment:\n\nEvaluate client technology landscape based on company standards\nMinimum of three client onsites a week. Dependable car a must.\nPresent and collaborate on client evaluations with vCIO\nCreate and maintain up to date client profiles based on evaluations\nProvide client training on best practice usage of stack technologies\n\nStandards:\n\nCreate, evaluate, document, update, maintain and audit standards for:\nProfessional Services Automation (PSA)\nRemote Monitoring and Management (RMM)\nDocument Management System\nWorkstations, Servers, Laptops\nRouters, Switches, WAPs, and network devices\nCompliance (HIPPA, PCI-DSS, SOX, etc.)\nBackup, DR/Business Continuity\nNetwork and Endpoint security\nMobile Device Management\nClient outreach and feedback\nDevice and technology naming conventions\n\nPolicies:\n\nCreate, evaluate, document, update, maintain and audit SOPs for:\nClient onboarding\nClient Technical Alignments\nWorkflow charts\nCompliance change controls\n\nSystem Administration and Maintenance:\n\nLead assigned Projects\nStage new workstations, servers, firewalls, WAPs, and switches\nMaintain up to date inventory on all supported client computer hardware via RMM\nCreate, update and Manage RMM alert triggers\nMonitor RMM alerts and resolve issues as required\nPerform monthly client maintenance tasks as assigned\nCreate, update and delete user accounts for client systems\n\nField Work:\n\nTroubleshoot and repair client hardware and software\nUtilize hardware and software vendor support in troubleshooting and repair process\nTrack, document, and facilitate repairs from start to finish via ticket system\nCoordinate maintenance and repairs with client POC (Point of Contact)\nCoordinate vendor maintenance and repairs with client POC\nAssist project leads on project implementation\nTest and repair network drops and patch panels when feasible\nTest and repair PBX and telecom connections when feasible\n\nProjects:\n\nLead or assist in completion of assigned projects, projects may include (but are not limited to):\nClient site openings and renovations,\nWorkstation, network and/or hardware upgrades\nSecurity policy updates and audits\nSoftware upgrades/implementations\n\nService Desk:\n\nCollaborate with service desk TPM on client tasks and tickets\nMaintain up to date chart of service desk team skills\nCollaborate with Management team on:\nStack SOPs\nEscalation SOPs\nBusiness metrics\nProject and ticket work\nTeam alignment\n\nSkills/Experience:\n\n5+ years of technology experience\nAssociate degree, MCSA or equivalent technical certifications/experience 3. Ability to effectively engage and maintain a relationship with clients\n\nPrior experience with ten or more of the following technologies:\n\nMicrosoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP,\n\nDNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online,\n\nMicrosoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office,\n\nMacOS, Kaseya BMS PSA, 3CX VoIP, Kaseya VSA RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android\n\nGood longevity in current and past positions\n\nPhysical Requirements\n\nIn General\nApprox. %Time Spent in each Function\n\nSitting 80%\n\nCarrying 10%\n\nLifting 5%\n\nCrawling 5%\n\nOther Requirements\n\nAbility to lift up to 50 lbs., 10-20 is typical\n\nAbility to carry up to 120 feet\n\nAbility to reach up to 6 feet, 2-4 is typical\n\nAbility to work under desks\n\nIMPORTANT NOTICE\n\nThis description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.\nThis document does not create an employee contract, expressed, implied or otherwise, and does not alter the \"at will\" employment relationship of the employer and employee.\n\nBenefits:\n\nMedical/vision paid for up to 80%\n\nProfit sharing and bonuses may apply at the year end review","company":"People 1st It","rawCompany":"people 1st it","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-22T15:16:47.556Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"Responsibilities:\n\nClient Alignment:\n\nEvaluate client technology landscape based on company standards\nMinimum of three client onsites a week. Dependable car a must.\nPresent and collaborate on client evaluations with vCIO\nCreate and maintain up to date client profiles based on evaluations\nProvide client training on best practice usage of stack technologies\n\nStandards:\n\nCreate, evaluate, document, update, maintain and audit standards for:\nProfessional Services Automation (PSA)\nRemote Monitoring and Management (RMM)\nDocument Management System\nWorkstations, Servers, Laptops\nRouters, Switches, WAPs, and network devices\nCompliance (HIPPA, PCI-DSS, SOX, etc.)\nBackup, DR/Business Continuity\nNetwork and Endpoint security\nMobile Device Management\nClient outreach and feedback\nDevice and technology naming conventions\n\nPolicies:\n\nCreate, evaluate, document, update, maintain and audit SOPs for:\nClient onboarding\nClient Technical Alignments\nWorkflow charts\nCompliance change controls\n\nSystem Administration and Maintenance:\n\nLead assigned Projects\nStage new workstations, servers, firewalls, WAPs, and switches\nMaintain up to date inventory on all supported client computer hardware via RMM\nCreate, update and Manage RMM alert triggers\nMonitor RMM alerts and resolve issues as required\nPerform monthly client maintenance tasks as assigned\nCreate, update and delete user accounts for client systems\n\nField Work:\n\nTroubleshoot and repair client hardware and software\nUtilize hardware and software vendor support in troubleshooting and repair process\nTrack, document, and facilitate repairs from start to finish via ticket system\nCoordinate maintenance and repairs with client POC (Point of Contact)\nCoordinate vendor maintenance and repairs with client POC\nAssist project leads on project implementation\nTest and repair network drops and patch panels when feasible\nTest and repair PBX and telecom connections when feasible\n\nProjects:\n\nLead or assist in completion of assigned projects, projects may include (but are not limited to):\nClient site openings and renovations,\nWorkstation, network and/or hardware upgrades\nSecurity policy updates and audits\nSoftware upgrades/implementations\n\nService Desk:\n\nCollaborate with service desk TPM on client tasks and tickets\nMaintain up to date chart of service desk team skills\nCollaborate with Management team on:\nStack SOPs\nEscalation SOPs\nBusiness metrics\nProject and ticket work\nTeam alignment\n\nSkills/Experience:\n\n5+ years of technology experience\nAssociate degree, MCSA or equivalent technical certifications/experience 3. Ability to effectively engage and maintain a relationship with clients\n\nPrior experience with ten or more of the following technologies:\n\nMicrosoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP,\n\nDNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online,\n\nMicrosoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office,\n\nMacOS, Kaseya BMS PSA, 3CX VoIP, Kaseya VSA RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android\n\nGood longevity in current and past positions\n\nPhysical Requirements\n\nIn General\nApprox. %Time Spent in each Function\n\nSitting 80%\n\nCarrying 10%\n\nLifting 5%\n\nCrawling 5%\n\nOther Requirements\n\nAbility to lift up to 50 lbs., 10-20 is typical\n\nAbility to carry up to 120 feet\n\nAbility to reach up to 6 feet, 2-4 is typical\n\nAbility to work under desks\n\nIMPORTANT NOTICE\n\nThis description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.\nThis document does not create an employee contract, expressed, implied or otherwise, and does not alter the \"at will\" employment relationship of the employer and employee.\n\nBenefits:\n\nMedical/vision paid for up to 80%\n\nProfit sharing and bonuses may apply at the year end review","datePosted":"2026-08-22T15:16:47.556Z","dateModified":"2026-08-22T15:16:47.556Z","hiringOrganization":{"@type":"Organization","name":"People 1st It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa9f932140e64c5b91c1d4e6"},"url":"https://jobsearcher.com/jobs/fa9f932140e64c5b91c1d4e6"}}