{"schemaVersion":"jobsearcher.job.v1","id":"fa8ab41b46dcc50c82914d6e","url":"https://jobsearcher.com/jobs/fa8ab41b46dcc50c82914d6e","canonicalUrl":"https://jobsearcher.com/jobs/fa8ab41b46dcc50c82914d6e","title":"Cloud Support Engineer","description":"General information\r\nRequisition # R69571\r\nLocations USA-VA-Tysons\r\nPosting Date 07/28/2026\r\nSecurity Clearance Required TS/SCI\r\nRemote Type Onsite\r\nTime Type Full time\r\nDescription & Requirements\r\nUnlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!\r\nMANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.\r\nThe Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.\r\nResponsibilities include but are not limited to\r\nDiagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs\r\nMonitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation\r\nIndependently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required\r\nPartnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation\r\nIdentifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams\r\nDelivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases\r\nContributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency\r\nWork Shift – This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.\r\nMinimum Qualifications\r\nBachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline\r\nEducation Substitutions\r\nFour (4) years of relevant experience may be substituted for a bachelor's degree\r\nAn associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree\r\nAWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience\r\nCompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience\r\nAWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience\r\nOther relevant certifications: each may substitute 0.5 years' experience\r\nExperience in Linux system administration (command-line management, networking, and service operations)\r\nExperience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification\r\nExperience with ticketing, alerting, and incident response tools\r\n8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)\r\nPreferred Qualifications\r\nExperience with ServiceNow ticketing, alerting, and incident response tools\r\nExperience with ServiceNow Customer Service Management (CSM) module\r\nBackground supporting IT operations or cloud service environments within DoD or Intelligence Community customers\r\nFamiliarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows\r\nExperience in hybrid or on-prem/cloud integrated environments\r\nProficiency with Google Workspace or Microsoft Office collaboration tools\r\nStrong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences\r\nDemonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure\r\nClearance Requirements\r\nAn active/current TS is required for this position with the ability to obtain/maintain SCI access\r\nPhysical Requirements\r\nMust be able to remain in a stationary position 50%\r\nNeeds to occasionally move about inside the office to access file cabinets, office machinery, etc.\r\nFrequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations\r\nThe projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\r\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\r\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.\r\nJ-18808-Ljbffr","company":"ManTech","rawCompany":"mantech","city":"Falls Church","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:20.515Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Support Engineer","description":"General information\r\nRequisition # R69571\r\nLocations USA-VA-Tysons\r\nPosting Date 07/28/2026\r\nSecurity Clearance Required TS/SCI\r\nRemote Type Onsite\r\nTime Type Full time\r\nDescription & Requirements\r\nUnlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!\r\nMANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.\r\nThe Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.\r\nResponsibilities include but are not limited to\r\nDiagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs\r\nMonitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation\r\nIndependently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required\r\nPartnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation\r\nIdentifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams\r\nDelivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases\r\nContributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency\r\nWork Shift – This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.\r\nMinimum Qualifications\r\nBachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline\r\nEducation Substitutions\r\nFour (4) years of relevant experience may be substituted for a bachelor's degree\r\nAn associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree\r\nAWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience\r\nCompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience\r\nAWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience\r\nOther relevant certifications: each may substitute 0.5 years' experience\r\nExperience in Linux system administration (command-line management, networking, and service operations)\r\nExperience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification\r\nExperience with ticketing, alerting, and incident response tools\r\n8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)\r\nPreferred Qualifications\r\nExperience with ServiceNow ticketing, alerting, and incident response tools\r\nExperience with ServiceNow Customer Service Management (CSM) module\r\nBackground supporting IT operations or cloud service environments within DoD or Intelligence Community customers\r\nFamiliarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows\r\nExperience in hybrid or on-prem/cloud integrated environments\r\nProficiency with Google Workspace or Microsoft Office collaboration tools\r\nStrong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences\r\nDemonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure\r\nClearance Requirements\r\nAn active/current TS is required for this position with the ability to obtain/maintain SCI access\r\nPhysical Requirements\r\nMust be able to remain in a stationary position 50%\r\nNeeds to occasionally move about inside the office to access file cabinets, office machinery, etc.\r\nFrequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations\r\nThe projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\r\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\r\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:20.515Z","dateModified":"2026-08-08T01:59:20.515Z","hiringOrganization":{"@type":"Organization","name":"ManTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Falls Church","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa8ab41b46dcc50c82914d6e"},"url":"https://jobsearcher.com/jobs/fa8ab41b46dcc50c82914d6e"}}