{"schemaVersion":"jobsearcher.job.v1","id":"fa73d1aa53e6321eca1dbee7","url":"https://jobsearcher.com/jobs/fa73d1aa53e6321eca1dbee7","canonicalUrl":"https://jobsearcher.com/jobs/fa73d1aa53e6321eca1dbee7","title":"Project Manager","description":"Project Manager\n\nWe’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.\n\nYou are the key owner of your project roadmap and ultimately the coordinator of the vision that fuels the development teams. Key responsibilities include tracking SaaS software development projects from the charter handoff to the Product group, through development steps, and finally back to the business with a business demo, client handoff, and client training. The Project Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that project efforts are aligned with the Company’s overall strategy and goals.\n\nSkills\n\nLead a high volume of new client and program implementations through the Palco onboarding and implementation process, utilizing comprehensive planning, stakeholder engagement, and project execution activities to ensure successful and timely go-lives. Collaborate closely with sales, product, operations, engineering, customer support, and implementation teams to ensure alignment with client objectives and organizational goals.\nBuild strong relationships with clients, state agencies, managed care organizations (MCOs), partners, and internal stakeholders. Serve as a trusted advisor by developing a deep understanding of client business processes, program requirements, and operational needs to support successful implementations and long-term client success.\nEstablish project teams and execute project management best practices, methodologies, processes, and tools to deliver high-quality implementations while ensuring an exceptional client experience throughout the project lifecycle.\nGather and analyze client business, operational, and system requirements to develop implementation plans and recommendations. Collaborate with product, business analysis, and technical teams to address complex requirements, define workflows, and support solution design activities.\nFacilitate project planning sessions, requirements workshops, implementation meetings, system configuration discussions, user acceptance testing activities, training sessions, and go-live readiness reviews. Serve as a subject matter expert on Palco's products, services, and implementation methodologies.\nAct as a liaison between clients and internal teams to communicate client needs, identify risks, manage expectations, and ensure timely resolution of issues impacting project success.\nRegularly communicate project status, client feedback, risks, and implementation challenges to leadership and key stakeholders. Escalate issues appropriately and facilitate resolution through established governance and escalation processes.\nDrive continuous improvement efforts by identifying opportunities to improve implementation processes, increase efficiency, enhance quality, and leverage automation where appropriate.\nProactively identify and mitigate project risks while ensuring timely escalation of issues that could impact budget, timeline, scope, quality, client satisfaction, or operational readiness.\nComplete project administration responsibilities including project documentation, status reporting, meeting facilitation and minutes, project plan maintenance, action item tracking, resource coordination, and implementation artifact management.\nMaintain a strong understanding of Palco products, services, industry trends, regulatory requirements, and implementation practices through ongoing training, product updates, process documentation, and professional development opportunities.\n\nOther Job Duties\n\nPerform other duties and responsibilities as assigned by leadership.\nContribute to organizational initiatives focused on process improvement, operational excellence, client satisfaction, and implementation maturity.\n\nEducation and Experience\n\nBachelor's degree or equivalent work experience.\n5+ years of project management experience, preferably leading software implementations, system deployments, operational transformation initiatives, or client-facing implementation projects.\nExperience in healthcare, human services, self-direction programs, financial management services (FMS), Medicaid, long-term services and supports (LTSS), or related industries preferred.\nStrong understanding of project management methodologies including Agile, Waterfall, Hybrid approaches, and PMBOK principles.\nExperience utilizing project management tools such as, Jira, Monday.com, or similar platforms.\nExcellent leadership skills with the ability to influence cross-functional teams and drive results in a matrixed environment.\nProven track record of delivering projects on time, within scope, and aligned with client and organizational objectives.\nAbility to independently manage multiple concurrent projects while balancing competing priorities.\nExcellent verbal, written, presentation, and interpersonal communication skills.\nStrong organizational skills, attention to detail, and ability to work effectively with minimal supervision.\nExceptional stakeholder management skills with the ability to build credibility and maintain productive working relationships with clients and internal teams.\nStrong analytical, problem-solving, and decision-making capabilities.\nDemonstrated ability to facilitate meetings, workshops, training sessions, and executive-level discussions.\nHighly collaborative approach with experience working across product, operations, technology, compliance, and customer-facing teams.\nStrong understanding of customer business needs and the ability to translate requirements into actionable implementation plans.\nThrives in a fast-paced, dynamic environment with changing priorities and evolving business needs.\nProficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and related collaboration tools.\nPMP, PMI-ACP, Certified ScrumMaster (CSM), or other project management certifications preferred.\n\nPreferred Qualifications\n\nExperience implementing Medicaid, HCBS, self-direction, financial management services, EVV, payroll, or participant-directed service programs.\nExperience managing state, MCO, or government-sponsored program implementations.\nExperience leading cross-functional implementation teams that include Product Management, Engineering, Operations, Compliance, Billing, and Customer Support.\nAbility to manage enterprise-level implementations involving multiple stakeholders, regulatory requirements, integrations, data conversions, and operational readiness activities.\n\nJoin Us\n\nThis position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.\nCompany benefits designed for you:\nGenerous Paid time off.\nAnnual bonus potential.\nRetirement Savings: We will support you as you save for your future.\nCareer Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\nPaid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.\nGreat Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.\n\nBenefits package:\n\nEmployer shared Health Insurance cost\nEmployer paid Disability Insurance\nEmployer paid Life and AD&D Insurance\nVision Insurance\nCancer Insurance\nVoluntary Life Insurance\nPaid Time Off\nRemote work environment\nPaid holidays\n\nWhen you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:\n\nBring your authentic self to work.\nGrow and thrive, both personally and professionally.\nMake a difference with our clients, in our communities, and with the millions of people we support.\nExperience work/life balance.\nFeel value and a greater purpose through the work you do.\n\nPalco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","company":"Palco","rawCompany":"palco","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-09-26T08:59:49.324Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Manager","description":"Project Manager\n\nWe’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.\n\nYou are the key owner of your project roadmap and ultimately the coordinator of the vision that fuels the development teams. Key responsibilities include tracking SaaS software development projects from the charter handoff to the Product group, through development steps, and finally back to the business with a business demo, client handoff, and client training. The Project Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that project efforts are aligned with the Company’s overall strategy and goals.\n\nSkills\n\nLead a high volume of new client and program implementations through the Palco onboarding and implementation process, utilizing comprehensive planning, stakeholder engagement, and project execution activities to ensure successful and timely go-lives. Collaborate closely with sales, product, operations, engineering, customer support, and implementation teams to ensure alignment with client objectives and organizational goals.\nBuild strong relationships with clients, state agencies, managed care organizations (MCOs), partners, and internal stakeholders. Serve as a trusted advisor by developing a deep understanding of client business processes, program requirements, and operational needs to support successful implementations and long-term client success.\nEstablish project teams and execute project management best practices, methodologies, processes, and tools to deliver high-quality implementations while ensuring an exceptional client experience throughout the project lifecycle.\nGather and analyze client business, operational, and system requirements to develop implementation plans and recommendations. Collaborate with product, business analysis, and technical teams to address complex requirements, define workflows, and support solution design activities.\nFacilitate project planning sessions, requirements workshops, implementation meetings, system configuration discussions, user acceptance testing activities, training sessions, and go-live readiness reviews. Serve as a subject matter expert on Palco's products, services, and implementation methodologies.\nAct as a liaison between clients and internal teams to communicate client needs, identify risks, manage expectations, and ensure timely resolution of issues impacting project success.\nRegularly communicate project status, client feedback, risks, and implementation challenges to leadership and key stakeholders. Escalate issues appropriately and facilitate resolution through established governance and escalation processes.\nDrive continuous improvement efforts by identifying opportunities to improve implementation processes, increase efficiency, enhance quality, and leverage automation where appropriate.\nProactively identify and mitigate project risks while ensuring timely escalation of issues that could impact budget, timeline, scope, quality, client satisfaction, or operational readiness.\nComplete project administration responsibilities including project documentation, status reporting, meeting facilitation and minutes, project plan maintenance, action item tracking, resource coordination, and implementation artifact management.\nMaintain a strong understanding of Palco products, services, industry trends, regulatory requirements, and implementation practices through ongoing training, product updates, process documentation, and professional development opportunities.\n\nOther Job Duties\n\nPerform other duties and responsibilities as assigned by leadership.\nContribute to organizational initiatives focused on process improvement, operational excellence, client satisfaction, and implementation maturity.\n\nEducation and Experience\n\nBachelor's degree or equivalent work experience.\n5+ years of project management experience, preferably leading software implementations, system deployments, operational transformation initiatives, or client-facing implementation projects.\nExperience in healthcare, human services, self-direction programs, financial management services (FMS), Medicaid, long-term services and supports (LTSS), or related industries preferred.\nStrong understanding of project management methodologies including Agile, Waterfall, Hybrid approaches, and PMBOK principles.\nExperience utilizing project management tools such as, Jira, Monday.com, or similar platforms.\nExcellent leadership skills with the ability to influence cross-functional teams and drive results in a matrixed environment.\nProven track record of delivering projects on time, within scope, and aligned with client and organizational objectives.\nAbility to independently manage multiple concurrent projects while balancing competing priorities.\nExcellent verbal, written, presentation, and interpersonal communication skills.\nStrong organizational skills, attention to detail, and ability to work effectively with minimal supervision.\nExceptional stakeholder management skills with the ability to build credibility and maintain productive working relationships with clients and internal teams.\nStrong analytical, problem-solving, and decision-making capabilities.\nDemonstrated ability to facilitate meetings, workshops, training sessions, and executive-level discussions.\nHighly collaborative approach with experience working across product, operations, technology, compliance, and customer-facing teams.\nStrong understanding of customer business needs and the ability to translate requirements into actionable implementation plans.\nThrives in a fast-paced, dynamic environment with changing priorities and evolving business needs.\nProficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and related collaboration tools.\nPMP, PMI-ACP, Certified ScrumMaster (CSM), or other project management certifications preferred.\n\nPreferred Qualifications\n\nExperience implementing Medicaid, HCBS, self-direction, financial management services, EVV, payroll, or participant-directed service programs.\nExperience managing state, MCO, or government-sponsored program implementations.\nExperience leading cross-functional implementation teams that include Product Management, Engineering, Operations, Compliance, Billing, and Customer Support.\nAbility to manage enterprise-level implementations involving multiple stakeholders, regulatory requirements, integrations, data conversions, and operational readiness activities.\n\nJoin Us\n\nThis position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.\nCompany benefits designed for you:\nGenerous Paid time off.\nAnnual bonus potential.\nRetirement Savings: We will support you as you save for your future.\nCareer Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\nPaid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.\nGreat Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.\n\nBenefits package:\n\nEmployer shared Health Insurance cost\nEmployer paid Disability Insurance\nEmployer paid Life and AD&D Insurance\nVision Insurance\nCancer Insurance\nVoluntary Life Insurance\nPaid Time Off\nRemote work environment\nPaid holidays\n\nWhen you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:\n\nBring your authentic self to work.\nGrow and thrive, both personally and professionally.\nMake a difference with our clients, in our communities, and with the millions of people we support.\nExperience work/life balance.\nFeel value and a greater purpose through the work you do.\n\nPalco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","datePosted":"2026-09-26T08:59:49.324Z","dateModified":"2026-09-26T08:59:49.324Z","hiringOrganization":{"@type":"Organization","name":"Palco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa73d1aa53e6321eca1dbee7"},"url":"https://jobsearcher.com/jobs/fa73d1aa53e6321eca1dbee7"}}