{"schemaVersion":"jobsearcher.job.v1","id":"fa51a94580432c8cabcbd91a","url":"https://jobsearcher.com/jobs/fa51a94580432c8cabcbd91a","canonicalUrl":"https://jobsearcher.com/jobs/fa51a94580432c8cabcbd91a","title":"Technical Support Specialist","description":"At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.\n\nWe pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.\n\nDo you thrive on solving technical challenges and delivering exceptional customer service? Join our welcoming and collaborative Technical Support Team, where diversity, equity, and inclusion are at the heart of everything we do. Every member is respected, supported, and provided with opportunities for growth and success.\nAs a Technical Support Specialist, you’ll be a trusted guide, helping customers resolve technical challenges with confidence, empathy, and expertise. If you're new to technical support but eager to learn and grow, we offer comprehensive training and professional development to support your success in this dynamic role.\n\nRESPONSIBILITIES:\n\nWork in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.\n\nDiagnose technical issues, implement solutions, and schedule service appointments when necessary.\n\nDeliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.\n\nConduct follow-ups with customers to confirm issue resolution and satisfaction.\n\nProvide customers with updates on work orders or trouble tickets.\n\nAccurately document customer interactions and support requests in our system.\n\nCollaborate with internal teams to improve customer experience and technical support processes.\n\nOther duties as assigned.\n\nEDUCATION:\n\nHigh school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.\n\nEXPERIENCE:\n\nEntry-level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service.\n\n1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving.\n\nPrior call center or telecommunications experience is a plus but not required—we provide full training for motivated individuals!\n\nSKILLS / KNOWLEDGE / ABILITIES:\n\nCommitment to delivering excellent customer service and support.\n\nAdaptable, collaborative, and capable of excelling in a dynamic setting.\n\nProficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system.\n\nBasic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc.\n\nStrong problem-solving skills with attention to detail.\n\nExcellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner.\n\nWillingness to learn and grow within the company.\n\nREQUIREMENTS:\n\nRaise objects up to 25 lbs\n\nRemain upright on feet for extended periods\n\nRemain stationary for extended periods\n\nAbility to communicate information\n\nAbility to operate a computer\n\nAbility to observe details at far range\n\nPeople are our passion. At ALLO, we don’t treat you like a number. You’re a human being.\n\nGet ready to plug into the perks at ALLO:\n\nFree internet? You bet. Plus, awesome discounts on other ALLO services.\n\nRetirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.\n\nHealth and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.\n\nBenefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.\n\nSponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.\n\nTuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.\n\nALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.\n\nBenefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.\n\nQualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.\n\nALLO is a Drug Free and Tobacco Free Workplace.","company":"Allocommunications","rawCompany":"allocommunications","city":"Gering","state":"NE","isRemote":false,"isActive":false,"createdAt":"2026-08-19T18:08:16.267Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.\n\nWe pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.\n\nDo you thrive on solving technical challenges and delivering exceptional customer service? Join our welcoming and collaborative Technical Support Team, where diversity, equity, and inclusion are at the heart of everything we do. Every member is respected, supported, and provided with opportunities for growth and success.\nAs a Technical Support Specialist, you’ll be a trusted guide, helping customers resolve technical challenges with confidence, empathy, and expertise. If you're new to technical support but eager to learn and grow, we offer comprehensive training and professional development to support your success in this dynamic role.\n\nRESPONSIBILITIES:\n\nWork in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.\n\nDiagnose technical issues, implement solutions, and schedule service appointments when necessary.\n\nDeliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.\n\nConduct follow-ups with customers to confirm issue resolution and satisfaction.\n\nProvide customers with updates on work orders or trouble tickets.\n\nAccurately document customer interactions and support requests in our system.\n\nCollaborate with internal teams to improve customer experience and technical support processes.\n\nOther duties as assigned.\n\nEDUCATION:\n\nHigh school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.\n\nEXPERIENCE:\n\nEntry-level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service.\n\n1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving.\n\nPrior call center or telecommunications experience is a plus but not required—we provide full training for motivated individuals!\n\nSKILLS / KNOWLEDGE / ABILITIES:\n\nCommitment to delivering excellent customer service and support.\n\nAdaptable, collaborative, and capable of excelling in a dynamic setting.\n\nProficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system.\n\nBasic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc.\n\nStrong problem-solving skills with attention to detail.\n\nExcellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner.\n\nWillingness to learn and grow within the company.\n\nREQUIREMENTS:\n\nRaise objects up to 25 lbs\n\nRemain upright on feet for extended periods\n\nRemain stationary for extended periods\n\nAbility to communicate information\n\nAbility to operate a computer\n\nAbility to observe details at far range\n\nPeople are our passion. At ALLO, we don’t treat you like a number. You’re a human being.\n\nGet ready to plug into the perks at ALLO:\n\nFree internet? You bet. Plus, awesome discounts on other ALLO services.\n\nRetirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.\n\nHealth and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.\n\nBenefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.\n\nSponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.\n\nTuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.\n\nALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.\n\nBenefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.\n\nQualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.\n\nALLO is a Drug Free and Tobacco Free Workplace.","datePosted":"2026-08-19T18:08:16.267Z","dateModified":"2026-08-19T18:08:16.267Z","hiringOrganization":{"@type":"Organization","name":"Allocommunications","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gering","addressRegion":"NE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa51a94580432c8cabcbd91a"},"url":"https://jobsearcher.com/jobs/fa51a94580432c8cabcbd91a"}}