Customer Service Specialist

Customer Service SpecialistOREM, UT 84057OverviewSalary Range $15.00 - $19.00 HourlyDescriptionAs a Customer Solutions Representative, your job will be to make our customers happy through excellence customer service during in person and phone call interactions. You will help customers that walk into our retail location to help them identify the best products and services for their needs and be able to take calls that come to the store or you are reaching out to a customer providing order updates or letting them know when their order is ready.Organization Core ValuesHumanity – People, Respect, Teamwork, Community, KindnessExcellence – Quality Work, Integrity, Responsibility, Accountability, ExceptionalEvolving – Curious, Forward-Thinking, Adapting, Changing, FlexibleDevelopment – Grow, Create, Learn, Expand, AdvanceScrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-WorkingQualificationsResponsibilitiesGreets the customer in person. "Hi, welcome to Alphagraphics. What can we do for you today?" Avoid asking, "Are you here to pick up an order."Answers the phone. "Alphagraphics, this is (your name)," or other variations like, "Thank you for calling Alphagraphics, this is (your name)." The important point is to state both your name and the name of the company.Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.Identifies the customer and his/her project through a few questions:What project are you working on today?Do you have an account with us?Depending on the answers, proceed as follows:If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their jobIf the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner.If the project is simple and can be done while they wait, then proceed.If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day.Quotes turnaround from the "standard turnaround chart"Accurately enters correctly priced estimates and orders in POS SystemFollows up on estimates, asks for ordersEnters orders in POS systemHandles cash, check, or credit card transactions and deposits at front counterVerifies order accuracy and pricingNotifies customers when order is completedHandles customer complaints, forwards to management when appropriateMaintains front counter cleanliness, preparedness checklistMaintains front counter filing systemsLogs new customer contacts for future follow upMaintains customer artwork filesTakes complete messages for team membersRefers customers to inside sales rep when appropriateTrains to become competent back-up during holidays and illnessesDevelops customer's trust by taking interest in the success and timely completion oftheir projectsTrains to become a Certified Print SpecialistCompletes Digital CertificationPass on information about customers with future potential to the sales representativeQualificationsStrong technology skill with Microsoft Office and have worked with an MIS systemA friendly and outgoing personalityExperience in the printing industry an advantageEnjoys fast-paced working environment – ability to "multi-task"Has good math skillsHas basic computer experience; ability to learn Point of Sales (POS) software forentering orders, estimates, and front counter transactionsDemonstrates and utilizes courteousStatus - Full TimeShift 8:30am to 5:30pmPay - $15-19 per hourNo remote work availableAbout AlphaGraphicsAlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.The AlphaGraphics Orem location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Wyoming and Montana.Benefits:Health InsuranceDental and Vision InsuranceFlexible Spending AccountSeveral supplemental plansRetirement account matchingEmployee discountPaid time offHoliday Schedule including your BirthdayPlanet Fitness Program