{"schemaVersion":"jobsearcher.job.v1","id":"fa3136faac3d57be5ed8ef21","url":"https://jobsearcher.com/jobs/fa3136faac3d57be5ed8ef21","canonicalUrl":"https://jobsearcher.com/jobs/fa3136faac3d57be5ed8ef21","title":"Customer Service Representative","description":"Castolin Eutectic is a global player in the market of surface protection applications and solutions. Together with our customers, we contribute tomorrow’s solutions to help solve performance-degrading problems common to industry.\nWe are looking for a Customer Service Representative to join our team.\n\nThe CSR is responsible for daily interactions with our customers responding efficiently and effectively to answer inquiries and solve any issues that may arise.\n\nIn this role, you’ll:\n\nRespond to all inquiries from internal/external customers and TSRs regarding price, availability, order status and other inquiries.\nRespond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s, initiating customer complaint forms, processing billing corrections, researching and resolving freight claims shipping errors.\nReceive and enter orders accurately and in a timely manner and send out order acknowledgements.\nMaintain order status and inform customers or TSRs if any issues arise.\nEnsure paperwork pertinent to each order is contained in appropriate folders.\nPrepare international freight documents.\nWork with a variety of freight forwarders to ensure timely deliveries.\n\nRequirements and Ideal Experience:\nAssociates degree preferred\n2-3 years of previous customer service experience\nPrevious experience in a manufacturing setting preferred\nMust be able to multi-task and communicate effectively\nAble to work in a fast-paced team-oriented environment\nMust have experience with computers and Microsoft Office products\nPrevious experience with shipping international orders.\nWhat We Offer:\nEutectic Corporation offers a competitive compensation program along with a very generous benefit package including:\nMedical\nDental\nVision\nCompany paid Life Insurance\nCompany paid Short Term Disability\n401(k) Company Matching\nGenerous Paid Time Off Policy\n10 Paid Holidays\nVoluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance\nHave we piqued your interest, and would you like to play an active role in shaping the future of the Castolin Group? Then we look forward to receiving your application documents, including details of your salary expectations and possible starting date.\n\nEutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.","company":"Castolin Eutectic","rawCompany":"castolin eutectic","city":"Menomonee Falls","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-07-31T11:12:00.907Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"332812","title":"Metal Coating, Engraving (except Jewelry and Silverware), and Allied Services to Manufacturers","slug":"metal-coating-engraving-except-jewelry-and-silverware-and-allied-services-to-manufacturers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Castolin Eutectic is a global player in the market of surface protection applications and solutions. Together with our customers, we contribute tomorrow’s solutions to help solve performance-degrading problems common to industry.\nWe are looking for a Customer Service Representative to join our team.\n\nThe CSR is responsible for daily interactions with our customers responding efficiently and effectively to answer inquiries and solve any issues that may arise.\n\nIn this role, you’ll:\n\nRespond to all inquiries from internal/external customers and TSRs regarding price, availability, order status and other inquiries.\nRespond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s, initiating customer complaint forms, processing billing corrections, researching and resolving freight claims shipping errors.\nReceive and enter orders accurately and in a timely manner and send out order acknowledgements.\nMaintain order status and inform customers or TSRs if any issues arise.\nEnsure paperwork pertinent to each order is contained in appropriate folders.\nPrepare international freight documents.\nWork with a variety of freight forwarders to ensure timely deliveries.\n\nRequirements and Ideal Experience:\nAssociates degree preferred\n2-3 years of previous customer service experience\nPrevious experience in a manufacturing setting preferred\nMust be able to multi-task and communicate effectively\nAble to work in a fast-paced team-oriented environment\nMust have experience with computers and Microsoft Office products\nPrevious experience with shipping international orders.\nWhat We Offer:\nEutectic Corporation offers a competitive compensation program along with a very generous benefit package including:\nMedical\nDental\nVision\nCompany paid Life Insurance\nCompany paid Short Term Disability\n401(k) Company Matching\nGenerous Paid Time Off Policy\n10 Paid Holidays\nVoluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance\nHave we piqued your interest, and would you like to play an active role in shaping the future of the Castolin Group? Then we look forward to receiving your application documents, including details of your salary expectations and possible starting date.\n\nEutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.","datePosted":"2026-07-31T11:12:00.907Z","dateModified":"2026-07-31T11:12:00.907Z","hiringOrganization":{"@type":"Organization","name":"Castolin Eutectic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Menomonee Falls","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa3136faac3d57be5ed8ef21"},"url":"https://jobsearcher.com/jobs/fa3136faac3d57be5ed8ef21"}}