{"schemaVersion":"jobsearcher.job.v1","id":"fa25f8a6466ca75e89b7566c","url":"https://jobsearcher.com/jobs/fa25f8a6466ca75e89b7566c","canonicalUrl":"https://jobsearcher.com/jobs/fa25f8a6466ca75e89b7566c","title":"Program Manager, Professional Services","description":"Who we are:\nField Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.\n\nWhy is this role important to Field Nation?\n\nThe Program Manager plays a critical role in driving customer success and satisfaction through the delivery of Professional Service projects. This role is responsible for designing and managing the end-to-end execution of customer projects - ensuring scope, timelines, and outcomes are achieved with excellence. The key to this role is being able to manage cross-functional activities, serve as a liaison between internal and external stakeholders, articulate value, inspire and sell Field Nation best practices,\n\nThe Program Manager must have experience working with internal and external stakeholders executing programs or projects in a fast-moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Director of Professional Services.\n\nWhat you'll get to do:\n\nProject Planning & Execution\n\nLead project kickoffs, define scope and success criteria, and manage delivery against planned milestones.\n\nDrive clients’ path to value by iterating in real time when success criteria are at risk.\n\nBuild and manage multiple concurrent Professional Services project plans (implementations, integrations, internal projects, and work rollouts).\n\nDevelop client engagement and communication strategies that resonate with executive-level decision-makers at enterprise organizations.\nMake effective, data-driven decisions when navigating competing priorities or project paths.\n\nCustomer Management\n\nServe as the primary contact and trusted advisor for assigned customer projects.\n\nInform and influence executive sponsors and key stakeholders to drive adoption, change management, and alignment.\n\nProactively identify and resolve risks, blockers, and scope challenges to maintain momentum and drive outcomes.\n\nManage escalations with professionalism and urgency, ensuring a consistent, positive customer experience.\n\nCross-Functional Collaboration\n\nPartner closely with Customer Success, Sales, Product Management, Engineering Marketing, and Finance to deliver cohesive customer outcomes.\n\nSeek input from peers and product leads when navigating complex or ambiguous project situations.\n\nCommunicate project recommendations clearly across executive and operational audiences.\n\nAdhere to established delivery methodologies and provide feedback on tools and best practices in order to continually improve our Professional Services.\n\nReporting & Program Tracking\n\nTrack and report on performance against defined KPIs and SLAs.\n\nProvide timely and accurate updates to internal and external stakeholders.\n\nMaintain accurate project documentation and status updates for all active engagements.\n\nAnalyze project data to identify trends, risks, and opportunities for process improvement.\n\nHelp design and enhance project management frameworks and engagement models to strengthen Field Nation’s enterprise delivery approach.\n\nYou might be a good fit if you have:\n\n4 + years Project Management, Program Management, relationship management, or other related experience.\n\nExcellent communication skills (verbal and written) with a consultative style\n\nStrong cross-functional leadership skills\n\nAbility to clearly present material and recommendations at an executive level\n\nA highly motivated team player with a proactive approach to work and outcome driven\n\nStrategic appreciation of the role, the company and the market\n\nExperience with project/program management software such as monday.com, clickup, jira, etc.\n\nA finisher/completer with high level of personal ownership of team performance\n\nSelf-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit\n\nAble to work well with colleagues within different areas of expertise\n\nMust be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure\n\nWhy we think you'll love it here:\nUnlimited paid time off\nAnnual vacation bonus - yes, we’ll pay you a bonus to take paid time off!\nIndividualized growth + development plans\nStrong values around work/life balance\nCommunity involvement opportunities\nCompetitive benefits: medical, dental, vision, paid parental leave + 401K\nExposure to cutting-edge technologies to solve meaningful problems\n$99,000 - $115,000 a year\n\nAt Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it’s important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers.\n\nAdditionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we’d like to hear what your compensation expectations are too!\n\nBase Salary Range | Minnesota or other Zone 3 | $99,000 - 115,000\n\nCome as you are:\nAt Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.\n\nA Note on AI:\n\nAI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.\n\nWhile we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.\n\nEmployment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Field Nation","rawCompany":"field nation","city":"Brainerd","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-09-10T10:27:06.935Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager, Professional Services","description":"Who we are:\nField Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.\n\nWhy is this role important to Field Nation?\n\nThe Program Manager plays a critical role in driving customer success and satisfaction through the delivery of Professional Service projects. This role is responsible for designing and managing the end-to-end execution of customer projects - ensuring scope, timelines, and outcomes are achieved with excellence. The key to this role is being able to manage cross-functional activities, serve as a liaison between internal and external stakeholders, articulate value, inspire and sell Field Nation best practices,\n\nThe Program Manager must have experience working with internal and external stakeholders executing programs or projects in a fast-moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Director of Professional Services.\n\nWhat you'll get to do:\n\nProject Planning & Execution\n\nLead project kickoffs, define scope and success criteria, and manage delivery against planned milestones.\n\nDrive clients’ path to value by iterating in real time when success criteria are at risk.\n\nBuild and manage multiple concurrent Professional Services project plans (implementations, integrations, internal projects, and work rollouts).\n\nDevelop client engagement and communication strategies that resonate with executive-level decision-makers at enterprise organizations.\nMake effective, data-driven decisions when navigating competing priorities or project paths.\n\nCustomer Management\n\nServe as the primary contact and trusted advisor for assigned customer projects.\n\nInform and influence executive sponsors and key stakeholders to drive adoption, change management, and alignment.\n\nProactively identify and resolve risks, blockers, and scope challenges to maintain momentum and drive outcomes.\n\nManage escalations with professionalism and urgency, ensuring a consistent, positive customer experience.\n\nCross-Functional Collaboration\n\nPartner closely with Customer Success, Sales, Product Management, Engineering Marketing, and Finance to deliver cohesive customer outcomes.\n\nSeek input from peers and product leads when navigating complex or ambiguous project situations.\n\nCommunicate project recommendations clearly across executive and operational audiences.\n\nAdhere to established delivery methodologies and provide feedback on tools and best practices in order to continually improve our Professional Services.\n\nReporting & Program Tracking\n\nTrack and report on performance against defined KPIs and SLAs.\n\nProvide timely and accurate updates to internal and external stakeholders.\n\nMaintain accurate project documentation and status updates for all active engagements.\n\nAnalyze project data to identify trends, risks, and opportunities for process improvement.\n\nHelp design and enhance project management frameworks and engagement models to strengthen Field Nation’s enterprise delivery approach.\n\nYou might be a good fit if you have:\n\n4 + years Project Management, Program Management, relationship management, or other related experience.\n\nExcellent communication skills (verbal and written) with a consultative style\n\nStrong cross-functional leadership skills\n\nAbility to clearly present material and recommendations at an executive level\n\nA highly motivated team player with a proactive approach to work and outcome driven\n\nStrategic appreciation of the role, the company and the market\n\nExperience with project/program management software such as monday.com, clickup, jira, etc.\n\nA finisher/completer with high level of personal ownership of team performance\n\nSelf-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit\n\nAble to work well with colleagues within different areas of expertise\n\nMust be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure\n\nWhy we think you'll love it here:\nUnlimited paid time off\nAnnual vacation bonus - yes, we’ll pay you a bonus to take paid time off!\nIndividualized growth + development plans\nStrong values around work/life balance\nCommunity involvement opportunities\nCompetitive benefits: medical, dental, vision, paid parental leave + 401K\nExposure to cutting-edge technologies to solve meaningful problems\n$99,000 - $115,000 a year\n\nAt Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it’s important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers.\n\nAdditionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we’d like to hear what your compensation expectations are too!\n\nBase Salary Range | Minnesota or other Zone 3 | $99,000 - 115,000\n\nCome as you are:\nAt Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.\n\nA Note on AI:\n\nAI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.\n\nWhile we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.\n\nEmployment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-09-10T10:27:06.935Z","dateModified":"2026-09-10T10:27:06.935Z","hiringOrganization":{"@type":"Organization","name":"Field Nation","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brainerd","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa25f8a6466ca75e89b7566c"},"url":"https://jobsearcher.com/jobs/fa25f8a6466ca75e89b7566c"}}