{"schemaVersion":"jobsearcher.job.v1","id":"fa1920358e45df52cd806366","url":"https://jobsearcher.com/jobs/fa1920358e45df52cd806366","canonicalUrl":"https://jobsearcher.com/jobs/fa1920358e45df52cd806366","title":"Support Engineer","description":"This position helps our customers and end users to solve their technical issues and provide guidance and other support services. This role requires both deep technical understanding and interpersonal skills. As a Support Engineer you will play a key role in customer relations, and maintaining the company reputation. This position will primarily support our West Coast customers, however, candidate must be flexible in support to our entire customer base.\nMajor Areas of Responsibility\nAnalyze customer’s issues and provide satisfactory solutions.\nProvide online training and troubleshooting services.\nPerform onsite service.\nConduct engineering testing, reproduce reported issues.\nAnswer phone calls and Emails from customers.\nWrite engineering documents.\nCollect customer feedback and open issues; report them to R&D team.\nPrimary Objectives\nThis position is to ensure our customers feel they are supported by our professional support and to maintain good relationships between our customers and us.\nThis position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.\nSpecific Responsibilities of the Job (Optional)\n1. Analysis customer’s issue and find a solution to fix it.\nCollect necessary customer’s files and data, analyze the root cause of any issue reported, and find a solution to fix it. If an immediate solution is not apparent, support engineers can escalate issues to the engineering team.\n2. Provide online training/troubleshooting service.\nUse phone, video call, and remote access software to expedite the troubleshooting process and provide real time online training and instruction.\n3. Perform onsite service.\nPerform onsite service including system set up, system calibration, troubleshooting, customer training, and other services as needed.\n4. Conduct engineering Test.\nReproduce reported customer issues and software bugs.\nVerify new features and patches are working as intended.\nEvaluate system limitation and performance under different scenarios.\nPerform specific test(s) per customer’s need.\n5. Answer phone call/Emails from Customers.\nAnswer incoming phone calls and emails, summarize customer’s questions and feedback.\n6. Write engineering documents.\nInternal documents include but not limited to:\nModule assemble/testing instruction\nModule troubleshoot procedure\nModule/Product/Feature introduction\nEngineering test report.\nExternal documents include but not limited to:\nProduct white paper (technical introduction).\nProduct general introduction.\nProduct specification sheet.\n7. Collect customer feedback and open issues, feedback them to R&D team.\nCollect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion.\nRequired Knowledge, Skills, and Abilities\nHave basic electrical engineering knowledge including components and circuits.\nUnderstand analog circuit theory and digital circuit theory.\nAble to use multimeter, oscilloscope, and other common equipment.\nAbility to read and write technical documents.\nExpected Travel for onsite services will range from 50% or higher as needed.\nGood verbal and written communication with others and able to talk in front of a camera.\nGood learning ability and attitude.\nAble to handle multiple tasks.\nKnowledge of Power system/Power Electronics is preferred.\nKnowledge of computer network is preferred.\nTraining at our HQ for 3-6 months is required.\nEducation and Experience\nDegree or equivalent experience: BS degree in Engineering: EE is preferred, Mechanical Engineering preferred, Computer Science preferred\nYears of experience: entry level, but experience is appreciated. Years of experience may be considered as equivalent to required education.\nSpecialized training in: Electrical or electronics\nActive affiliations: None\nOther requirements (certifications and so forth): None\nPhysical Demands (Optional, e.g., for production/logistics)\nAble to take coast to coast flights.\nAble to drive independently.\nAble to lift up to 50 lbs.\nWork Environment\nOffice/Lab/Facility/onsite combined\nJob Type: Full-time\nPay: $65,000.00 - $90,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nRetirement plan\nVision insurance\nSchedule:\n8 hour shift\nWork Location: On the road","company":"Evs Technologies","rawCompany":"evs technologies","city":"Pollok","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:29:41.985Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"17-2072.00","title":"Electronics Engineers, Except Computer","slug":"electronics-engineers-except-computer"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"This position helps our customers and end users to solve their technical issues and provide guidance and other support services. This role requires both deep technical understanding and interpersonal skills. As a Support Engineer you will play a key role in customer relations, and maintaining the company reputation. This position will primarily support our West Coast customers, however, candidate must be flexible in support to our entire customer base.\nMajor Areas of Responsibility\nAnalyze customer’s issues and provide satisfactory solutions.\nProvide online training and troubleshooting services.\nPerform onsite service.\nConduct engineering testing, reproduce reported issues.\nAnswer phone calls and Emails from customers.\nWrite engineering documents.\nCollect customer feedback and open issues; report them to R&D team.\nPrimary Objectives\nThis position is to ensure our customers feel they are supported by our professional support and to maintain good relationships between our customers and us.\nThis position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.\nSpecific Responsibilities of the Job (Optional)\n1. Analysis customer’s issue and find a solution to fix it.\nCollect necessary customer’s files and data, analyze the root cause of any issue reported, and find a solution to fix it. If an immediate solution is not apparent, support engineers can escalate issues to the engineering team.\n2. Provide online training/troubleshooting service.\nUse phone, video call, and remote access software to expedite the troubleshooting process and provide real time online training and instruction.\n3. Perform onsite service.\nPerform onsite service including system set up, system calibration, troubleshooting, customer training, and other services as needed.\n4. Conduct engineering Test.\nReproduce reported customer issues and software bugs.\nVerify new features and patches are working as intended.\nEvaluate system limitation and performance under different scenarios.\nPerform specific test(s) per customer’s need.\n5. Answer phone call/Emails from Customers.\nAnswer incoming phone calls and emails, summarize customer’s questions and feedback.\n6. Write engineering documents.\nInternal documents include but not limited to:\nModule assemble/testing instruction\nModule troubleshoot procedure\nModule/Product/Feature introduction\nEngineering test report.\nExternal documents include but not limited to:\nProduct white paper (technical introduction).\nProduct general introduction.\nProduct specification sheet.\n7. Collect customer feedback and open issues, feedback them to R&D team.\nCollect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion.\nRequired Knowledge, Skills, and Abilities\nHave basic electrical engineering knowledge including components and circuits.\nUnderstand analog circuit theory and digital circuit theory.\nAble to use multimeter, oscilloscope, and other common equipment.\nAbility to read and write technical documents.\nExpected Travel for onsite services will range from 50% or higher as needed.\nGood verbal and written communication with others and able to talk in front of a camera.\nGood learning ability and attitude.\nAble to handle multiple tasks.\nKnowledge of Power system/Power Electronics is preferred.\nKnowledge of computer network is preferred.\nTraining at our HQ for 3-6 months is required.\nEducation and Experience\nDegree or equivalent experience: BS degree in Engineering: EE is preferred, Mechanical Engineering preferred, Computer Science preferred\nYears of experience: entry level, but experience is appreciated. Years of experience may be considered as equivalent to required education.\nSpecialized training in: Electrical or electronics\nActive affiliations: None\nOther requirements (certifications and so forth): None\nPhysical Demands (Optional, e.g., for production/logistics)\nAble to take coast to coast flights.\nAble to drive independently.\nAble to lift up to 50 lbs.\nWork Environment\nOffice/Lab/Facility/onsite combined\nJob Type: Full-time\nPay: $65,000.00 - $90,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nRetirement plan\nVision insurance\nSchedule:\n8 hour shift\nWork Location: On the road","datePosted":"2026-04-12T20:29:41.985Z","dateModified":"2026-04-12T20:29:41.985Z","hiringOrganization":{"@type":"Organization","name":"Evs Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pollok","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa1920358e45df52cd806366"},"url":"https://jobsearcher.com/jobs/fa1920358e45df52cd806366"}}