{"schemaVersion":"jobsearcher.job.v1","id":"fa110fb1806ce094e1401c92","url":"https://jobsearcher.com/jobs/fa110fb1806ce094e1401c92","canonicalUrl":"https://jobsearcher.com/jobs/fa110fb1806ce094e1401c92","title":"Technical Support Engineer","description":"Dispatch is redefining how the world experiences home and field service. Trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale. With deep roots in field service innovation, including the acquisition of Youreka, a leading no-code mobile automation solution on Salesforce, and the backing of Vista Equity Partners, Dispatch is positioned for rapid growth.\nWe're not just another software vendor. We're a true brand partner, combining powerful technology, exceptional people, and a partnership-first mindset to deliver measurable value for our customers. Come join us to contribute to our future. We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture is key to a rewarding career track.\nThe Customer Experience/Solutions team is a group that helps, supports, and guides our enterprise customers and their service provider network from a technical standpoint. You will serve as the key technical advisor and support for customers, working alongside Customer Success Managers (who own the relationship and program success). You are the subject matter expert of Dispatch solution, and are technically curious and driven to solve problems. Your objective is to ensure sound deployment and execution of the Dispatch solution by our customers, to drive adoption of new capabilities and features, and to help resolve problems and issues experienced by our Enterprise Customers and many of their network Service Providers.\nAS THE TECHNICAL SUPPORT ENGINEER YOU WILL:\nDevelop a deep understanding of the customer journey and how Dispatch solution fits into it\nLearn all of the Dispatch products functionally, and understand the architecture and technical tools needed to help analyze and triage issues as they arise\nKeep up a constant knowledge of Dispatch product modules, as well as the ongoing release, enhancement, and additions.\nCommunicate with users, IT, and/or Engineering representatives at Customer Account on integration-related topics with products (e.g., Salesforce, QuickBooks Online).\nAdvise both customers and internal teams (especially Customer Success) on the deployment of new Dispatch capabilities, solution roadmap for the Customer, and provide guidance throughout such deployment\nServe as an escalation point and help Technical Support triage problems.\nWork well under pressure, helping to track issues as they are triaged and then pass through the bug life cycle process within Dispatch.\nRecommend changes to maximize the efficient and timely resolution of issues.\nProvide technical support to customers and partners, interacting with Engineering, Dev-Operations, and cross-functional management regularly on high-profile technical issues.\nEstablish strong working relationships both within the Customer Operations team and throughout the Product and Engineering teams and Professional Services.\nWHAT WE'RE LOOKING FOR:\nA technical solutions consultant and/or technical support guru with 2+ years of experience at a software company (preferably SaaS) supporting higher-tier technical issues including complex escalations, integrations, and customer specific configurations\nPatient, methodical, and structured with how you tackle issues and go about problem-solving\nAble to understand Customer's business needs/process and translate them into technical requirements/solutions, and vice versa\nSkilled at writing feature requests or bug tickets for our product and engineering teams\nComfortable engaging with Customers, both Enterprise Accounts and their network of Solution Providers, to help further triage issues\nProactive in your communication style, open to raising and escalating issues internally where necessary\nStrong problem solving instincts - you enjoy digging deep to understand the \"why,\" not just applying surface-level fixes\nSelf-driven, focused on measurable results and productivity\nExcited to thrive in a fast-paced, results-driven, start-up culture that expects phenomenal things every day\nSOME SKILLS WE SEEK:\nKnowledge of SQL/Relational Databases [required]\nRead and write JSON [required]. Plus an understanding of JSON and web services based API's\nBasic understanding of Networking protocols such as DNS, SSH, HTTPS, SFTP\nExperience supporting applications in the cloud\nSalesforce experience required; admin-level experience and/or Salesforce certifications strongly preferred\nComfort leveraging AI tools at both an operational and administrative level\nHands-on experience with making REST API calls and experience with Postman\nHands-on experience with Python [preferred]\nHands-on experience with log analysis tools such as Loggly and AWS Cloudwatch [preferred], or similar analysis tools\nLead and debug application logs to determine root cause and remedy when appropriate\nUnderstanding of how web based programs, and mobile apps function\nUnderstanding of data transformation practices\nStrong leadership, teamwork, communication & cross-group collaboration skills\nWillingness to learn new technologies and engage with product issues at a detailed level\nProject management skills: ability to coordinate competing tasks and manage multiple priorities\nExcellent written and verbal communication, and presentation skills\nKeen attention to detail and adherence to deadlines\nWITHIN ONE MONTH, YOU'LL:\nAttend Dispatch's New Hire Orientation\nMeet with current members of the Customer Operations team individually to understand what's working, what's not, and gather learnings to implement into your role\nGain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions\nWITHIN THREE MONTHS, YOU'LL:\nHave a strong understanding of the business, and begin teaching us a thing or two we don't know\nHave deep knowledge of Dispatch's solutions and articulate its value proposition\nHave a solid understanding of Dispatch technical architecture and ecosystem\nOwn day-to-day communication and management of technical inquiries from Customers or Customer Operations team\nAssigned to accounts (strategic or paying) – familiarize yourself with the solution(s) deployed, and understand path forward (or project goals) from technical perspective\nWITHIN SIX MONTHS, YOU'LL:\nContinue to own day-to-day communication and management of technical inquiries from Customers or Customer Operations team; Establish relationship with Customers' technical point of contacts (if exist)\nAct as an escalation point for assigned customers\nBegin to review, assess, and take actions on Customers' technical enhancements, new feature deployment, etc.\nBecome proficient in Dispatch's internal tooling systems, using them comfortably and efficiently\nContribute to executive business reviews when applicable\nWITHIN TWELVE MONTHS, YOU'LL:\nEstablish yourself as a technical advisor to the assigned accounts\nTake a role of technical advisor to other (non-assigned) accounts and internal team\nBe a conduit to Customer Operations team and Engineering (and Product Management)\nSALARY\nThe base salary range for this role is between $75,000 - $100,000 annually. Actual pay within the range is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience. In addition to base salary, this position is eligible for bonus, equity, and benefits, and are not included in the provided pay range.\nLOCATION\nDispatch accommodates remote work, however we prefer a candidate who resides in Boston, MA as our training and onboarding requires hybrid office attendance. Once onboarded, we embrace the transition to fully remote work if preferred. Want to spend a month in Italy? Great, do it! After our training period, as long as you are crushing your goals and helping us drive the business forward, you do you. Our office in Boston will remain open and available for you to use.\nWE HAVE\nAn amazing team focused on innovating and improving every day\nRoom for growth and an emphasis on talent development including a professional development reimbursement program\nA fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths\nA generous medical, dental, and vision package with 90% covered by us!\nPaid parental leave\n401k with company match\nCompany sponsored Life Insurance coverage, short term disability, long term disability\nAdditional perks including a wellness and adventure fund, as well as monthly personal uber credits\nUnlimited Paid Time Off (PTO) package, 9 company Holidays, and a flexible work schedule\nStill with us?\nWe're ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!\n\nDispatch is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.","company":"Dispatch Technologies","rawCompany":"dispatch technologies","city":"East Boston","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:28.649Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Dispatch is redefining how the world experiences home and field service. Trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale. With deep roots in field service innovation, including the acquisition of Youreka, a leading no-code mobile automation solution on Salesforce, and the backing of Vista Equity Partners, Dispatch is positioned for rapid growth.\nWe're not just another software vendor. We're a true brand partner, combining powerful technology, exceptional people, and a partnership-first mindset to deliver measurable value for our customers. Come join us to contribute to our future. We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture is key to a rewarding career track.\nThe Customer Experience/Solutions team is a group that helps, supports, and guides our enterprise customers and their service provider network from a technical standpoint. You will serve as the key technical advisor and support for customers, working alongside Customer Success Managers (who own the relationship and program success). You are the subject matter expert of Dispatch solution, and are technically curious and driven to solve problems. Your objective is to ensure sound deployment and execution of the Dispatch solution by our customers, to drive adoption of new capabilities and features, and to help resolve problems and issues experienced by our Enterprise Customers and many of their network Service Providers.\nAS THE TECHNICAL SUPPORT ENGINEER YOU WILL:\nDevelop a deep understanding of the customer journey and how Dispatch solution fits into it\nLearn all of the Dispatch products functionally, and understand the architecture and technical tools needed to help analyze and triage issues as they arise\nKeep up a constant knowledge of Dispatch product modules, as well as the ongoing release, enhancement, and additions.\nCommunicate with users, IT, and/or Engineering representatives at Customer Account on integration-related topics with products (e.g., Salesforce, QuickBooks Online).\nAdvise both customers and internal teams (especially Customer Success) on the deployment of new Dispatch capabilities, solution roadmap for the Customer, and provide guidance throughout such deployment\nServe as an escalation point and help Technical Support triage problems.\nWork well under pressure, helping to track issues as they are triaged and then pass through the bug life cycle process within Dispatch.\nRecommend changes to maximize the efficient and timely resolution of issues.\nProvide technical support to customers and partners, interacting with Engineering, Dev-Operations, and cross-functional management regularly on high-profile technical issues.\nEstablish strong working relationships both within the Customer Operations team and throughout the Product and Engineering teams and Professional Services.\nWHAT WE'RE LOOKING FOR:\nA technical solutions consultant and/or technical support guru with 2+ years of experience at a software company (preferably SaaS) supporting higher-tier technical issues including complex escalations, integrations, and customer specific configurations\nPatient, methodical, and structured with how you tackle issues and go about problem-solving\nAble to understand Customer's business needs/process and translate them into technical requirements/solutions, and vice versa\nSkilled at writing feature requests or bug tickets for our product and engineering teams\nComfortable engaging with Customers, both Enterprise Accounts and their network of Solution Providers, to help further triage issues\nProactive in your communication style, open to raising and escalating issues internally where necessary\nStrong problem solving instincts - you enjoy digging deep to understand the \"why,\" not just applying surface-level fixes\nSelf-driven, focused on measurable results and productivity\nExcited to thrive in a fast-paced, results-driven, start-up culture that expects phenomenal things every day\nSOME SKILLS WE SEEK:\nKnowledge of SQL/Relational Databases [required]\nRead and write JSON [required]. Plus an understanding of JSON and web services based API's\nBasic understanding of Networking protocols such as DNS, SSH, HTTPS, SFTP\nExperience supporting applications in the cloud\nSalesforce experience required; admin-level experience and/or Salesforce certifications strongly preferred\nComfort leveraging AI tools at both an operational and administrative level\nHands-on experience with making REST API calls and experience with Postman\nHands-on experience with Python [preferred]\nHands-on experience with log analysis tools such as Loggly and AWS Cloudwatch [preferred], or similar analysis tools\nLead and debug application logs to determine root cause and remedy when appropriate\nUnderstanding of how web based programs, and mobile apps function\nUnderstanding of data transformation practices\nStrong leadership, teamwork, communication & cross-group collaboration skills\nWillingness to learn new technologies and engage with product issues at a detailed level\nProject management skills: ability to coordinate competing tasks and manage multiple priorities\nExcellent written and verbal communication, and presentation skills\nKeen attention to detail and adherence to deadlines\nWITHIN ONE MONTH, YOU'LL:\nAttend Dispatch's New Hire Orientation\nMeet with current members of the Customer Operations team individually to understand what's working, what's not, and gather learnings to implement into your role\nGain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions\nWITHIN THREE MONTHS, YOU'LL:\nHave a strong understanding of the business, and begin teaching us a thing or two we don't know\nHave deep knowledge of Dispatch's solutions and articulate its value proposition\nHave a solid understanding of Dispatch technical architecture and ecosystem\nOwn day-to-day communication and management of technical inquiries from Customers or Customer Operations team\nAssigned to accounts (strategic or paying) – familiarize yourself with the solution(s) deployed, and understand path forward (or project goals) from technical perspective\nWITHIN SIX MONTHS, YOU'LL:\nContinue to own day-to-day communication and management of technical inquiries from Customers or Customer Operations team; Establish relationship with Customers' technical point of contacts (if exist)\nAct as an escalation point for assigned customers\nBegin to review, assess, and take actions on Customers' technical enhancements, new feature deployment, etc.\nBecome proficient in Dispatch's internal tooling systems, using them comfortably and efficiently\nContribute to executive business reviews when applicable\nWITHIN TWELVE MONTHS, YOU'LL:\nEstablish yourself as a technical advisor to the assigned accounts\nTake a role of technical advisor to other (non-assigned) accounts and internal team\nBe a conduit to Customer Operations team and Engineering (and Product Management)\nSALARY\nThe base salary range for this role is between $75,000 - $100,000 annually. Actual pay within the range is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience. In addition to base salary, this position is eligible for bonus, equity, and benefits, and are not included in the provided pay range.\nLOCATION\nDispatch accommodates remote work, however we prefer a candidate who resides in Boston, MA as our training and onboarding requires hybrid office attendance. Once onboarded, we embrace the transition to fully remote work if preferred. Want to spend a month in Italy? Great, do it! After our training period, as long as you are crushing your goals and helping us drive the business forward, you do you. Our office in Boston will remain open and available for you to use.\nWE HAVE\nAn amazing team focused on innovating and improving every day\nRoom for growth and an emphasis on talent development including a professional development reimbursement program\nA fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths\nA generous medical, dental, and vision package with 90% covered by us!\nPaid parental leave\n401k with company match\nCompany sponsored Life Insurance coverage, short term disability, long term disability\nAdditional perks including a wellness and adventure fund, as well as monthly personal uber credits\nUnlimited Paid Time Off (PTO) package, 9 company Holidays, and a flexible work schedule\nStill with us?\nWe're ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!\n\nDispatch is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.","datePosted":"2026-04-14T10:56:28.649Z","dateModified":"2026-04-14T10:56:28.649Z","hiringOrganization":{"@type":"Organization","name":"Dispatch Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Boston","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fa110fb1806ce094e1401c92"},"url":"https://jobsearcher.com/jobs/fa110fb1806ce094e1401c92"}}