Medical Call Center Account Representative

Job Description Medical Call Center Account RepresentativeUniontown, OhioStarting Pay: $17.50/Hour + Raise Upon Hire-InSchedule: Monday-Friday | 8:00 AM - 5:00 PMNo Weekends Ever!Temp-to-Hire OpportunityTHIS IS AN IN-OFFICE POSITION! NOT Remote!Join a Growing Medical Risk Management Team!Are you passionate about helping people and providing exceptional customer service? We're seeking a Medical Call Center Account Representative to join a respected insurance agency specializing in medical risk management. This is an excellent opportunity for individuals who enjoy problem-solving, communicating with members and providers, and making a difference in the healthcare industry.If you're looking for a stable Monday-Friday schedule, a professional office environment, and a company that rewards hard work with outstanding benefits and advancement opportunities, we want to hear from you!What You'll Do:Answer inbound calls from health plan members and medical providers professionally and courteouslyEducate members and providers regarding healthcare benefits and coverageResearch and resolve claim-related questions and concernsCoordinate claim adjustments, stop payments, reissues, recalculations, and claim reprocessing requestsInvestigate and follow through on complex claims issues until resolutionRespond to correspondence, portal inquiries, and website requests in a timely mannerMaintain accurate documentation and confidentiality of sensitive informationAssist team members and provide backup support across multiple departments as neededDeliver outstanding customer service while maintaining a positive and professional attitudeWhat We're Looking For:High School Diploma or GEDCustomer service, call center, healthcare, insurance, medical office, or related experience preferredStrong communication and problem-solving skillsComfortable working with Microsoft Office and Windows-based systemsBasic understanding of medical terminologyExcellent organizational skills and ability to multitaskDependable, professional, and team-oriented mindsetWhy You'll Love This Opportunity:Starting pay of $17.50 per hourRaise upon permanent hireMonday-Friday schedule with NO weekendsFull-time, steady hoursTemp-to-Hire career opportunityMedical, Dental, and Life Insurance available upon hire-inPaid Time Off (PTO)Employee BonusesAnnual RaisesCareer growth and advancement opportunitiesApply Today!If you're looking for a rewarding career where you can utilize your customer service skills while helping members navigate their healthcare benefits, apply now! This is a fantastic opportunity to join a growing organization that values teamwork, professionalism, and employee development.Company Description About Accurate Staffing:Company OverviewAccurate Staffing is committed to excellence through service. With over 50 combined years of experience, Accurate Staffing serves the needs of business and industry through its network of branch operations. The company has been successful in providing staffing solutions to America's leading companies because of its team of dedicated employees, human resource expertise, training, and its operating philosophy of providing a single-source staffing company with The Client Organizational Profile.Personnel Advantage:The objective of Accurate Staffing is to remain the leader both in perception and fact as a quality, productive organization in all business activities that we pursue. We are continually improving our service so that we consistently offer our customers the greatest return on their investment. Our success is not a matter of chance but a commitment to values that distinguishes us from others.Accurate Staffing is an Equal Opportunity Employer. Company Description About Accurate Staffing:\r\nCompany Overview\r\nAccurate Staffing is committed to excellence through service. With over 50 combined years of experience, Accurate Staffing serves the needs of business and industry through its network of branch operations. The company has been successful in providing staffing solutions to America's leading companies because of its team of dedicated employees, human resource expertise, training, and its operating philosophy of providing a single-source staffing company with The Client Organizational Profile.\r\n\r\n Personnel Advantage:\r\nThe objective of Accurate Staffing is to remain the leader both in perception and fact as a quality, productive organization in all business activities that we pursue. We are continually improving our service so that we consistently offer our customers the greatest return on their investment. Our success is not a matter of chance but a commitment to values that distinguishes us from others.\r\nAccurate Staffing is an Equal Opportunity Employer.