{"schemaVersion":"jobsearcher.job.v1","id":"f9ef66a49c9b202aa233d10f","url":"https://jobsearcher.com/jobs/f9ef66a49c9b202aa233d10f","canonicalUrl":"https://jobsearcher.com/jobs/f9ef66a49c9b202aa233d10f","title":"Technical Support Engineer","description":"Remote, US · Full-time · Senior\nAbout The Position\nCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.\nWe are looking for a Technical Support Engineer to join our highly experienced global team.\nThe Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.\nThis role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.\nResponsibilities:\nServe as our customers’ single point of contact for any tech-related matters\nEnd to End ownership of customer support case from opening until closure ensuring customer satisfaction\nEstablish relationships and engage with technical counterparts to drive product adoption and expansion\nTrain and coach customers to a successful onboarding process and ongoing usage\nAdvocate internally for customer needs – be the technical voice of the customer within Coralogix\nContribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues\nPrioritize and manage several open issues at one time\nProperly escalate unresolved issues to appropriate internal teams\nRequirements\n\nBackground knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP\nBackground knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger\n5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer\nBA/BSc degree in Computer Science or equivalent experience\nExcellent customer-facing skills\nExcellent communication skills in English\nMotivation to learn new skills and technologies\nGreat interpersonal and communication skills\nHigh availability for fast response to customers\nProven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage\nHands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage\nHands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage\nScripting skills in one of the following: Python, Perl, Ruby - an advantage\nExperience in SAAS B2B software companies - an advantage\nCultural Fit\nWe’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.\nCompensation and rewards\nThe on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.\nOur total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.\nCoralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.","company":"Coralogix","rawCompany":"coralogix","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:50:30.057Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Remote, US · Full-time · Senior\nAbout The Position\nCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.\nWe are looking for a Technical Support Engineer to join our highly experienced global team.\nThe Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.\nThis role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.\nResponsibilities:\nServe as our customers’ single point of contact for any tech-related matters\nEnd to End ownership of customer support case from opening until closure ensuring customer satisfaction\nEstablish relationships and engage with technical counterparts to drive product adoption and expansion\nTrain and coach customers to a successful onboarding process and ongoing usage\nAdvocate internally for customer needs – be the technical voice of the customer within Coralogix\nContribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues\nPrioritize and manage several open issues at one time\nProperly escalate unresolved issues to appropriate internal teams\nRequirements\n\nBackground knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP\nBackground knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger\n5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer\nBA/BSc degree in Computer Science or equivalent experience\nExcellent customer-facing skills\nExcellent communication skills in English\nMotivation to learn new skills and technologies\nGreat interpersonal and communication skills\nHigh availability for fast response to customers\nProven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage\nHands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage\nHands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage\nScripting skills in one of the following: Python, Perl, Ruby - an advantage\nExperience in SAAS B2B software companies - an advantage\nCultural Fit\nWe’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.\nCompensation and rewards\nThe on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.\nOur total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.\nCoralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.","datePosted":"2026-08-04T19:50:30.057Z","dateModified":"2026-08-04T19:50:30.057Z","hiringOrganization":{"@type":"Organization","name":"Coralogix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f9ef66a49c9b202aa233d10f"},"url":"https://jobsearcher.com/jobs/f9ef66a49c9b202aa233d10f"}}