{"schemaVersion":"jobsearcher.job.v1","id":"f9d3ac1b61b44b8dcf5d2b35","url":"https://jobsearcher.com/jobs/f9d3ac1b61b44b8dcf5d2b35","canonicalUrl":"https://jobsearcher.com/jobs/f9d3ac1b61b44b8dcf5d2b35","title":"Client Implementation Coordinator","description":"Job Summary:\nAs a Client Implementation Coordinator, this role manages multiple client projects simultaneously with accountability for successful implementation, billing commencement, and overall client satisfaction, serving as the single point of contact and coordinating cross‑functional teams to meet commitment dates. Success requires strong task management, validation of project accuracy, consistent client communication, and exceptional organizational skills. Position levels range from Client Implementation Coordinator I through IV, reflecting increasing project complexity, scope, and ownership based on experience and demonstrated capability.\nThis position can be filled anywhere in the Midco footprint of SD, ND, MN, KS, or WI.\nResponsibilities:\nCoordinate the activities of cross-functional project teams and manage tasks and project timelines to successfully implement all commercial client contract obligations, taking full responsibility of delivering a best-in-class client experience throughout the process.\nLead the project team by assisting with any barriers to meet project commitment dates, while understanding when escalation is necessary to achieve desired outcomes.\nResponsible for the maintenance and overall coordination of project plans (schedules, communication plans, status updates and mitigating risks) required to successfully implement client contract obligations with accuracy, while ensuring compliance with Master Service Agreements, company policy and regulatory requirements.\nCommunicate and manage projects with vendors to ensure alignment across all stakeholders (client, vendor and internal team members) on install requirements and timing.\nManage all client onboarding activities (site surveys, installs) to ensure the client clearly understands project status including outstanding, pending and completed work.\nManage a variety of project types (client relocations, renewals, service changes, upgrades, conversions) that have varying project scopes.\nMeet or exceed defined key performance indicators (KPIs).\nEnsure client satisfaction through timely and proactive follow-up after installation.\nProvide bill review assistance to all clients adding new services to ensure full understanding of monthly recurring charges, taxes and fees.\nEnsure all special provisions, requests and instructions are recorded and executed per the signed contract.\nUtilize CRM to execute essential functions and maintain a general understanding of sales activity.\nProvide assistance and training to other team members.\nDocument client interactions in a timely manner according to company and departmental policies and procedures.\nAssist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.\nModel Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.\nEnsure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.\nMaintain reliable and predictable attendance as required by the position.\nPerform other duties as assigned.\nNote: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.\nRequired Qualifications:\nHigh school diploma or equivalent (GED).\nSkilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).\nPreferred Qualifications:\nBachelor's Degree.\nGeneral knowledge of basic voice, data and video services,\nNote: Team members will be assigned a level based on the required experience and training. Advancement through levels is sequential and depends on the successful completion of all criteria at the preceding level. These criteria include fulfillment of career progression requirements, demonstrated proficiencies, product and service knowledge, and time-in-role or equivalent experience, where applicable.*\nClient Implementation Coordinator I\n2 years in client-facing roles, with a focus on project coordination.\n1 year in the telecommunications industry.\nClient Implementation Coordinator II\n3 years in client-facing roles, with a focus on project coordination.\n2 years in the telecommunications industry.\nManage multiple client projects simultaneously, coordinating cross-functional teams, and ensuring successful implementation and client satisfaction.\nFacilitate business contracts with an understanding of more complex technical solutions.\nClient Implementation Coordinator III\n4 years in client-facing roles, with a focus on project coordination.\n3 years in the telecommunications industry.\nServe high-profile clients with strategic planning, innovation, change management, and risk assessment.\nAssist with Requests for Proposals (RFPs).\nHandle advanced and complex projects, including private network solutions and dark fiber delivery.\nClient Implementation Coordinator IV\n5 years in client-facing roles, with a focus on project coordination.\n4 years in the telecommunications industry.\nServe high-profile clients with strategic planning and advanced project coordination.\nManage the most complex and high-profile projects, requiring advanced strategic planning.\nHandle the most advanced and complex projects, including private network solutions and dark fiber delivery, leveraging innovation and risk management skills.\nUnderstand and manage Access Service Requests (ASRs) and deliver on close-out packet obligations.\nThe hiring range for this position is $19.50-$26.50. The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills and experience. This position is hourly and may be eligible for additional compensation such as overtime.\nIn addition to base pay, this position is eligible for an annual bonus based on company and/or individual performanc\nWork Environment:\nThe noise level in the work environment is low to moderate.\nMay may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.\nPhysical Qualifications:\nMay be occasionally required to reach with hands and arms, stoop, kneel, or crouch.\nMay be required to remain in a seated position for extended periods.\nHeavy keyboard/mouse usage required with repetitive movements.\nMental Qualifications:\nNavigate ambiguity and time‑sensitive situations by maintaining professional judgment and effective decision‑making under pressure.\nDemonstrate self‑awareness and interpersonal effectiveness when working with others, including during challenging or emotional situations.\nMaintain focus and follow‑through on work responsibilities when faced with competing priorities or setbacks.\nDemonstrate persistence, adaptability, and a constructive approach when addressing obstacles or changes.\n\nReq Benefits:\nFree Midco internet and TV\nGenerous 401(k) match and paid time away from work programs\nMidco-provided short and long term disability insurance\nMidco contributions to your HSA\nPrograms to support your physical, mental, emotional and financial wellbeing\nAnd many more\n\nAdditional Details :\nMidco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.\nWe are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.\nWe serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.\nOur 1,900 team members work together with integrity, creating a caring culture for a lasting impact.\nReady to work at Midco? We thought so.\nVisit Midco.com/Careers to learn about employment opportunities and apply today.\nMidco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.","company":"Midco","rawCompany":"midco","city":"Sioux Falls","state":"SD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T21:29:12.163Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Implementation Coordinator","description":"Job Summary:\nAs a Client Implementation Coordinator, this role manages multiple client projects simultaneously with accountability for successful implementation, billing commencement, and overall client satisfaction, serving as the single point of contact and coordinating cross‑functional teams to meet commitment dates. Success requires strong task management, validation of project accuracy, consistent client communication, and exceptional organizational skills. Position levels range from Client Implementation Coordinator I through IV, reflecting increasing project complexity, scope, and ownership based on experience and demonstrated capability.\nThis position can be filled anywhere in the Midco footprint of SD, ND, MN, KS, or WI.\nResponsibilities:\nCoordinate the activities of cross-functional project teams and manage tasks and project timelines to successfully implement all commercial client contract obligations, taking full responsibility of delivering a best-in-class client experience throughout the process.\nLead the project team by assisting with any barriers to meet project commitment dates, while understanding when escalation is necessary to achieve desired outcomes.\nResponsible for the maintenance and overall coordination of project plans (schedules, communication plans, status updates and mitigating risks) required to successfully implement client contract obligations with accuracy, while ensuring compliance with Master Service Agreements, company policy and regulatory requirements.\nCommunicate and manage projects with vendors to ensure alignment across all stakeholders (client, vendor and internal team members) on install requirements and timing.\nManage all client onboarding activities (site surveys, installs) to ensure the client clearly understands project status including outstanding, pending and completed work.\nManage a variety of project types (client relocations, renewals, service changes, upgrades, conversions) that have varying project scopes.\nMeet or exceed defined key performance indicators (KPIs).\nEnsure client satisfaction through timely and proactive follow-up after installation.\nProvide bill review assistance to all clients adding new services to ensure full understanding of monthly recurring charges, taxes and fees.\nEnsure all special provisions, requests and instructions are recorded and executed per the signed contract.\nUtilize CRM to execute essential functions and maintain a general understanding of sales activity.\nProvide assistance and training to other team members.\nDocument client interactions in a timely manner according to company and departmental policies and procedures.\nAssist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.\nModel Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.\nEnsure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.\nMaintain reliable and predictable attendance as required by the position.\nPerform other duties as assigned.\nNote: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.\nRequired Qualifications:\nHigh school diploma or equivalent (GED).\nSkilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).\nPreferred Qualifications:\nBachelor's Degree.\nGeneral knowledge of basic voice, data and video services,\nNote: Team members will be assigned a level based on the required experience and training. Advancement through levels is sequential and depends on the successful completion of all criteria at the preceding level. These criteria include fulfillment of career progression requirements, demonstrated proficiencies, product and service knowledge, and time-in-role or equivalent experience, where applicable.*\nClient Implementation Coordinator I\n2 years in client-facing roles, with a focus on project coordination.\n1 year in the telecommunications industry.\nClient Implementation Coordinator II\n3 years in client-facing roles, with a focus on project coordination.\n2 years in the telecommunications industry.\nManage multiple client projects simultaneously, coordinating cross-functional teams, and ensuring successful implementation and client satisfaction.\nFacilitate business contracts with an understanding of more complex technical solutions.\nClient Implementation Coordinator III\n4 years in client-facing roles, with a focus on project coordination.\n3 years in the telecommunications industry.\nServe high-profile clients with strategic planning, innovation, change management, and risk assessment.\nAssist with Requests for Proposals (RFPs).\nHandle advanced and complex projects, including private network solutions and dark fiber delivery.\nClient Implementation Coordinator IV\n5 years in client-facing roles, with a focus on project coordination.\n4 years in the telecommunications industry.\nServe high-profile clients with strategic planning and advanced project coordination.\nManage the most complex and high-profile projects, requiring advanced strategic planning.\nHandle the most advanced and complex projects, including private network solutions and dark fiber delivery, leveraging innovation and risk management skills.\nUnderstand and manage Access Service Requests (ASRs) and deliver on close-out packet obligations.\nThe hiring range for this position is $19.50-$26.50. The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills and experience. This position is hourly and may be eligible for additional compensation such as overtime.\nIn addition to base pay, this position is eligible for an annual bonus based on company and/or individual performanc\nWork Environment:\nThe noise level in the work environment is low to moderate.\nMay may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.\nPhysical Qualifications:\nMay be occasionally required to reach with hands and arms, stoop, kneel, or crouch.\nMay be required to remain in a seated position for extended periods.\nHeavy keyboard/mouse usage required with repetitive movements.\nMental Qualifications:\nNavigate ambiguity and time‑sensitive situations by maintaining professional judgment and effective decision‑making under pressure.\nDemonstrate self‑awareness and interpersonal effectiveness when working with others, including during challenging or emotional situations.\nMaintain focus and follow‑through on work responsibilities when faced with competing priorities or setbacks.\nDemonstrate persistence, adaptability, and a constructive approach when addressing obstacles or changes.\n\nReq Benefits:\nFree Midco internet and TV\nGenerous 401(k) match and paid time away from work programs\nMidco-provided short and long term disability insurance\nMidco contributions to your HSA\nPrograms to support your physical, mental, emotional and financial wellbeing\nAnd many more\n\nAdditional Details :\nMidco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.\nWe are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.\nWe serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.\nOur 1,900 team members work together with integrity, creating a caring culture for a lasting impact.\nReady to work at Midco? We thought so.\nVisit Midco.com/Careers to learn about employment opportunities and apply today.\nMidco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.","datePosted":"2026-08-03T21:29:12.163Z","dateModified":"2026-08-03T21:29:12.163Z","hiringOrganization":{"@type":"Organization","name":"Midco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sioux Falls","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f9d3ac1b61b44b8dcf5d2b35"},"url":"https://jobsearcher.com/jobs/f9d3ac1b61b44b8dcf5d2b35"}}